Ship & Play (shipplay.com) has a 4.6 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 88% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Our clubs were picked up as scheduled. They were delivered to the destination a day or two earlier than expected. Everything arrived undamaged, and I received text message updates throughout the process. I will definitely use again and recommend to friends and family.
It was delivered fast....but the zipper was wide open, exposing my stroller and the stroller was broken ( i fixed it). it looked like it was tossed around and opened. but, it did get here a day before it was supposed to....and the process was smooth.
Aaron, Good morning, and thank you for reviewing your recent Ship&Play experience. We are pleased to see your shipment was delivered ahead of schedule. However, we do apologize for the condition in which your bag was received. Receiving equipment in this condition is by no means typical. Since this is the first time our team has been made aware of this issue, a member of our Claims team will be reaching out to you directly to review the damage and ensure nothing was impacted to where it's no longer useable. If the damage has impacted the future use of your bag or stroller, we will be happy to assist you with filing an insurance claim for reimbursement. We appreciate your feedback and look forward to speaking with you to ensure this matter is resolved to your satisfaction. Thank you for choosing Ship&Play!
There were a few hiccups with the initial scheduling of the dates and locations, but the customer service was very helpful and got everything handled. Traveling with a 9mo old and my 2.5 year old was so much easier since I did not have to pack diapers and all the other odds & ends for the beach! Drop off was beyond easy & super convenient!
Everything from start to finish was handled wonderfully. I was able to track our shipment at all times, and any questions were answered promptly by the Ship&Play team. Thank you for the wonderful service.
I love the pick up service and my duffles arrived in FL on the day promised
Hassle free airport and cruise boarding experience. Best way to travel !
This was by far the best decision we have ever made, other than marrying my husband 53 years ago. Such an easy seamless procedure. Pick up at my door and delivered directly to our destination in 4 days. I will use this service every time we travel.
Everything was as expected and delivery was timely.
I loved that they picked up from our original house and delivered to the correct place. The bags all came early which is fine at the golf course, but we had to make extra arrangements for the bags that arrived at the house early. Our issues came with one of my son's clubs were damaged in the delivery (we get it sometime that happens in shipping). We have filed a claim and are hoping to have that complete soon. Our biggest problem came when the bags were not picked up from our house in Kiawah. While customer service made it seem like no big deal to just wait a couple of days for pick up, that didn't work for us because we were renting the house and couldn't leave them there. The solution was for us to load the bags and deliver them to a drop and ship in Kiawah and bottom line hope they were delivered back to us. Customer Service felt like refunding the 4.99 pick up fee was sufficient. We felt like it was poor customer service for the time we had to spend to do the job we had paid them to do.
Mr. Schwartz, Good morning, and thank you for your detailed review of your recent Ship Sticks experience. We are pleased to see all six of your bags were delivered ahead of schedule to Kiawah Island. However, we do regret to hear there were issues with your return shipments. In reviewing your order, we can see that four of your bags were scheduled to be collected from the Kiawah Island Ocean Course. Those shipments were picked up as scheduled and delivered ahead of schedule back home. However, the remaining two bags were scheduled for pickup from a private residence on Kiawah Island and, as you noted, were not collected as scheduled. We sincerely apologize for that inconvenience. We can see our team refunded the pickup fees for those shipments and also provided a future-use discount, though we understand that did not eliminate the disruption to your trip. We also apologize that one of your golf clubs was damaged during transit. All Ship Sticks golf bag shipments include $1,000 of complimentary insurance, with the option to purchase additional coverage up to $7,500. Filing a damage claim is a straightforward process that requires a few photos along with the make and model of the damaged club. Given the multiple aspects of your experience, a member of our team will be reaching out to you directly to discuss the missed pickups, ensure we have everything needed to process your damage claim, and answer any additional questions you may have. We appreciate your feedback and look forward to resolving these matters to your satisfaction. Thank you for your time.
Was easy to book . Reliable and Customer service was amazing
Timely, easy on the front end, even easier at home
Wonderful service, perfect delivery and great customer care. Shipment arrive early in both cases, followed the instructions and no issues. For long stays and overseas move or needing bulky hard to manage baggage this service is a great option
The service was exceptional and I was shocked how quickly my luggage made it to each destination! Will definitely use again
Everything went well with the clubs arriving early!
Easy to manage, the clubs arrived back home timely and safely!
Shipping labels were automatically sent to our airbnb address in a gated apartment complex where we were not yet resident, and which was unable to receive FedEx deliveries. We ended up having to drive to a FedEx center 30 min away to retrieve the envelope. Kind of canceled out any convenience advantage to the service. Once that was passed, it all worked OK.
Kristof, Good morning, and thank you for reviewing your recent Ship&Play experience. We appreciate your feedback and are pleased to see your shipment was delivered ahead of schedule. We do apologize for any confusion regarding the complimentary shipping supplies. When a Ship&Play order is booked at least (3) business days prior to the pickup date, we automatically send complimentary shipping labels, luggage tags, and zip ties to the origination address listed on the order. If you would prefer the supplies be sent to a different address, you have the option to update the shipping supply address during the initial booking process or can contact our customer support team to update the address. Additionally, if the tags are not received or your order is not booked far enough in advance to receive tags, you can print your shipping labels directly from your confirmation email and attach them using clear packing tape or a luggage tag obtained from a local FedEx or UPS location. We apologize if this information was not clear, and we hope this provides some clarity for future shipments. If you would like to discuss your experience further, please call or text us at 855-792-7529 or email [email protected]. Thank you for choosing Ship&Play. We appreciate your business and look forward to assisting you again in the future.
First time user for baggage shipping. Fast and simple setup. Fast and reliable service. Shipped a large bag overseas from the US to Spain. Bag got there before I did. Will definitely use this service again and recommend to anyone.
Luggage and boxes were picked up on time and delivered as scheduled. Most importantly they arrived in perfect condition. Definitely will use this service again.
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