Ship & Play

Hi Patricia, Thank you for your review. We're sorry to hear about the delay and understand how frustrating it can be when a shipment does not arrive as expected. While we recognize that you may have traveled with CBD lotion in the past without issue, our prohibited items guidelines do not permit toiletries, such as lotions, to be shipped inside your shipment. Additionally, all international shipments are subject to customs inspections, and prohibited contents can result in delays, holds, or other delivery complications beyond our control. We appreciate your feedback and understand your disappointment with this experience. Our team remains committed to providing clear shipping guidelines to help avoid issues during transit and customs clearance.

Hello John, Thank you for your review. We sincerely apologize that your shipment was misdelivered and understand the frustration and inconvenience this caused. Our team has been in contact with you regarding the status of your shipment and regrets that this delivery did not meet the standard of service we strive to provide. In recognition of this experience, a refund has been processed for your order; however, we understand that this does not undo the disruption caused by the delivery issue. If you have any additional questions or would like to discuss your shipment further, please contact us at (855) 792-7529 or [email protected]. Thank you.

Mr. Slipsager, Good morning, and thank you for reviewing your recent Ship&Play two-bag round-trip shipping experience. We sincerely apologize for the impact caused by the delay of one of your outbound shipments. Unfortunately, the delay occurred because the shipping label became detached while the bag was in transit. While our team was able to quickly identify and resolve the issue, this did lead to a delivery delay, and we understand the inconvenience it caused during your trip. This is not a common occurrence and is not representative of the experience we strive to provide. To help make things right, we refunded the delayed shipment in full, reimbursed you for the golf-related purchases you needed to make while awaiting delivery, and remained in regular communication throughout the resolution process. While we recognize that these efforts did not eliminate the disruption to your travel plans, please know our team worked diligently to resolve the situation as quickly as possible. If you would like to discuss the matter further, we can be reached by call or text at 855-792-7529 or by email at [email protected]. We appreciate your business and hope to have the opportunity to assist you again in the future.

Alesha, Good morning, and thank you for reviewing your recent Ship&Play experience. We’re pleased to see your shipments were delivered ahead of schedule to your destination. With that said, we’re very sorry to hear the about the damage to your travel bag/case. Since this is the first time the damage has been reported to our team, a member of our Claims Team will be reaching out directly to assist you with filing a damage reimbursement claim. Please know that all Ship&Play shipments include complimentary insurance coverage, so you are protected in situations like this. While damage in transit is uncommon, the insurance coverage is in place to provide peace of mind in the rare event something does occur during transit. Please be on the lookout for outreach from our team. We appreciate your time and look forward to resolving this matter and helping replace the damaged item at no additional cost to you. Thank you again for choosing Ship&Play.