Customer care was great!
Customer care was great and would highly recommend! They kept me advised throughout the process of transporting my truck.
About Ship With Trusty LLC
Data updated- Website
- shipwithtrusty.co
- Category
- Vehicles & Transportation
- Location
- United States · Pasadena
- Status
- Unclaimed
- Last 12 months
- 36 reviews
- Replies to negative
- 100% (4/4)
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Is Ship With Trusty LLC legit?
Ship With Trusty LLC (shipwithtrusty.co) has a 4.6 out of 5 rating on OK.one, based on 36 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 89% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Great Experience
Book with Andy! He made the process shipping my car cross country seamless!
Perserverance
I deal with Mark Cooper at this company. He is really on the job round the clock, dealing with drivers who can be unpredictable. I appreciate his perserverance.
I was having trouble finding someone to…
I was having trouble finding someone to transport my motorcycle from Washington to Texas. I contacted Andy and he got right on it. He found me a driver and worked with me until my motorcycle reached my front door. He is very professional and his customer service was excellent! I recommend them and I will definitely use him again.
Leo is incredibly professional
Leo is incredibly professional, punctual, and took the time to explain the process to me, also excellent solved my issue quickly and the results exceeded my expectations. I highly recommend his services to anyone
Dealt with Mark the experience was…
Dealt with Mark the experience was seamless I had a Porsche Cayenne transported from Texas to Hilton Head. It arrived early in perfect condition very reasonable and price and service was great. Randy
Moving is always a stressful…
Moving is always a stressful experience, but moving an entire household of vehicles across state lines is on a whole different level. I am so incredibly grateful to have found Ship With Trusty LLC to handle my move from California to Texas. I didn’t just use them once—I’ve trusted them with five vehicles over the last few months, and they have exceeded my expectations every single time. Our Journey Together: April 12th: We started with the first 2 cars. The process was so smooth I knew I’d be back. June 27th: Shipped the next 2 cars. Once again, the timing was perfect and the care was top-notch. July 1st (Today!): My 5th and final vehicle is being picked up today to join the rest! A Special Shoutout to Leo Parker: I cannot say enough good things about Leo. In an industry that can be unpredictable, Leo is a breath of fresh air. He is kind, professional, and incredibly organized. He kept me updated every step of the way, making sure I never had to worry about where my cars were. Knowing Leo was on the job gave me such peace of mind. I highly recommend them: 1. Honest & Fair: No hidden fees or surprises—just great service at a fair price. 2. Reliable: They show up when they say they will and deliver exactly as promised. 3. Care: They treated my vehicles with the utmost respect. If you are looking for a company that treats you like a person and not just a number, please reach out to Ship With Trusty. Ask for Leo—you’ll be in the best hands possible! #ShipWithTrusty
Never go with this company
When I called up this company to get a quote, the pricing was reasonable so I put down the deposit. They said the date I had set for the delivery was very reasonable and yet days and weeks went by and no driver came to pick up my car. They then called me up frantically saying they finally found a driver and that I would have to pay double my quote to ship the car with excuses of gas prices and driver availability. They refuse to provide me a refund of my deposit saying they worked so hard to find me a driver when that is literally their job to do. Never go with this place nothing about them is trusty. (UPDATE) After giving this bad review they reached out to finally pay me back if I removed the review and they proceeded to ignore me and FLOOD the reviews with fake 5 star reviews. DONT TRUST THEM!
Reply from Ship With Trusty LLC2026-07-10
We are sorry that you feel this way, but we believe it is important to clarify the facts regarding this shipment. When the order was placed, the quoted price was based on the market conditions at that time. As with all auto transport brokers, pricing is subject to carrier availability and current market conditions. We made every effort to secure a carrier at the original quoted price, but despite extensive dispatch efforts, no carrier was willing to accept the shipment at that rate. Once a carrier became available, the market rate had increased significantly, and we presented that option to the customer without any obligation to accept it. The reservation fee was not retained arbitrarily. As outlined in the signed Terms and Conditions, the deposit covers the dispatch, reservation, and administrative services that begin immediately after an order is placed. Additionally, our records indicate that the shipment was ultimately arranged through another transportation company while our order was still active, which, under the agreed terms, makes the reservation fee non-refundable. We also categorically deny the allegation that we offered a refund in exchange for removing a review or that we have posted fake reviews. We value honest customer feedback and operate in accordance with the policies of the review platforms on which we are listed. We remain committed to transparency and professionalism. If anyone would like to review the signed agreement or discuss the details of the order, we are happy to do so directly.
DON’T ship with DISTRUSTY llc.
terrible shipping company and dishonest. would not recommend to any future customers. update: i am posting an updated review because, within hours of my original one-star review, a number of fake five-star reviews appeared, which raises concerns about their authenticity. this only adds to my disappointment with the company’s handling of my situation. more importantly, my deposit has still not been refunded despite my repeated requests. until this matter is resolved and my refund is processed, i will keep this review posted to reflect my experience. don’t trust leo.
Reply from Ship With Trusty LLC2026-07-10
We are sorry to hear that you remain dissatisfied with your experience. We believe it is important to clarify the circumstances surrounding your booking. At the time your order was placed, you agreed to our Terms and Conditions, which clearly state that the reservation fee becomes non-refundable if the customer books or ships the vehicle through another company after we have begun dispatch and reservation services. According to our records, your shipment was arranged with another transporter while your order with us was still active, which falls under this provision of the agreement. The reservation fee covers the dispatch, administrative, and insurance-related services that begin once an order is accepted. For this reason, the deposit is not refundable under the terms of the signed agreement. Regarding your comments about other customer reviews, we categorically reject the suggestion that we post or solicit fake reviews. We encourage honest feedback from all of our customers and comply with the policies of the review platforms on which we are listed. We remain committed to treating every customer fairly and transparently. If you would like to discuss your order further, we are happy to do so directly and provide copies of the signed agreement and any relevant documentation.
AI’ve used the company twice so far and…
AI’ve used the company twice so far and I must say that they’re quite professional. Communication is top tier and they surely made sure that I was given the best prices
Great experience working with Leo…
Great experience working with Leo Parker he was excellent he helped me move my shipment from TX to MA Very professional would love to work with them again in future
Very trustworthy and honest
Very trustworthy and honest. Easy Communication . Whenever I called someone always picked up the phone. Would highly recommend them to anyone. Took Exceptional care of my Collector Car . 👌
Best in class!
I have used Ship with Trusty twice and both times they have exceeded my expectations. Great communication throughout the entire process. Highly recommended!
Reply from Ship With Trusty LLC2026-06-23
Thank you so much for your continued trust and support! We’re truly grateful that you’ve chosen Ship With Trusty LLC not once, but twice for your vehicle transportation needs. Providing clear communication, reliable service, and a smooth shipping experience is always our top priority, so it means a lot to hear that we met your expectations. Thank you for your recommendation, and we look forward to assisting you again whenever you need auto transport in the future! — The Ship With Trusty LLC Team
This is my second time using them &…
This is my second time using them & things always go smoothly from start to finish. Communication is awesome & that’s the one thing I absolutely loved.
Reply from Ship With Trusty LLC2026-06-23
Thank you so much for your continued trust and support! We’re truly grateful that you’ve chosen Ship With Trusty LLC not once, but twice for your vehicle transportation needs. Providing clear communication, reliable service, and a smooth shipping experience is always our top priority, so it means a lot to hear that we met your expectations. Thank you for your recommendation, and we look forward to assisting you again whenever you need auto transport in the future! — The Ship With Trusty LLC Team
Prompt
Prompt, reliable, and constantly willing to communicate! My stuff got delivered so fast I couldn’t believe it!
Reply from Ship With Trusty LLC2026-06-23
Thank you for the wonderful review! We're thrilled to hear that you had a great experience with Ship With Trusty LLC. Providing prompt, reliable service and keeping our customers informed throughout the process are priorities for us, so it's great to know that reflected in your shipment. We're especially happy that your delivery arrived even faster than expected! Thank you for trusting us with your transportation needs, and we look forward to assisting you again in the future. — The Ship With Trusty LLC Team
Shipping a boat across country
I had to ship a boat across country. I sent out the request and received about 50 quotes. My first quote that I received from a so called "Legit / honest" took a large reservation fee and tripled the price day before pickup and now I'm trying to get that back - You will see that review soon as well - I almost gave up on the shipment until Mark C with Ship with Trusty contacted me...Lets just say everything he said he would do he did! It arrived ahead of schedule in perfect condition, he answered all of my questions very quickly, no price changes once all was decided. Just an overall amazing experience. I don't ship that many items that often but to have someone like Mark in your contacts is awesome! Job well done!
Reply from Ship With Trusty LLC2026-06-23
Thank you so much for taking the time to share your experience! We're truly grateful for your trust and are thrilled to hear that we were able to help after your previous experience elsewhere. At Ship With Trusty LLC, we believe in honest communication, transparent pricing, and delivering on our commitments, so it's incredibly rewarding to know that your boat arrived ahead of schedule and in perfect condition. Mark will be especially pleased to hear your kind words. Providing prompt responses, dependable service, and a stress-free shipping experience is exactly what we strive for every day. Thank you again for choosing Ship With Trusty LLC. We greatly appreciate your support and look forward to assisting you with any future transportation needs. — The Ship With Trusty LLC Team
This company has scammed us and stolen…
This company has scammed us and stolen our Harley D. Fatboy as of today. We paid zelle which is verified and now they stated the driver will not release the bike nor state where it is located if an additional $850 is paid via another zelle address. All we want is the HD returned. Police Report is going to follow and FMCSA report as well.
Reply from Ship With Trusty LLC2026-06-29
Thank you for bringing this to our attention. We take allegations like these very seriously. However, after thoroughly reviewing our records, we have been unable to locate any booking, order, or transaction associated with the name or circumstances described in this review. Based on the information available to us, it does not appear that this shipment was arranged through Ship With Trusty LLC. If this review has been posted in error or if you believe you have additional information that can help us identify the shipment, please contact us directly with your order number, pickup and delivery details, or any relevant documentation. We are committed to assisting anyone who may have been affected and will gladly investigate further if verifiable information is provided.
I requested a specific date to ship my vehicle
I requested a specific date to ship my vehicle. This company agreed to the date and charged me a $150.00 deposit. Two days prior to vehicle pickup, I was contacted and they stated the vehicle could not be picked up on the specified date and had to change the date and charge an additional $50.00. I requested my order be cancelled due to them changing the date and charging me more. They stated I was going to be charged $50.00 for the cancellation, even though they were at fault due to them changing the date and trying to charge me more. DO NOT PROVIDE THE DEPOSIT UNTIL YOUR VEHICLE IS PICKED UP! Check around for a more reputable auto shipping company!
Reply from Ship With Trusty LLC2026-07-07
Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during the scheduling process. As an auto transport company, we work with a nationwide network of carriers, and vehicle pickup dates are always subject to carrier availability and market conditions. While we make every effort to secure a driver for the requested date, there are occasions when unforeseen circumstances require adjustments to the schedule or pricing. Regarding the cancellation fee, it was applied in accordance with the terms and conditions that were reviewed and agreed to at the time of booking. The deposit covers reservation, administrative, and dispatch services that are performed once an order is placed. We understand your disappointment and regret that we were unable to meet your expectations on this occasion. Our goal is always to provide transparent communication and the best available transportation options for our customers. If you would like to discuss your experience further, please contact us directly, and we will be happy to review your concerns. We appreciate your feedback and wish you the very best.
Amazing service
I recently used their services to move my car from Virginia to Oregon and they made the entire process very smooth and simple. They told me the exact price upfront and there were no additional charges. I would definitely recommend them to anyone trying to transport their vehicle.
Reply from Ship With Trusty LLC2026-07-10
Thank you so much for your wonderful review! We truly appreciate you trusting Ship With Trusty LLC with the transportation of your vehicle from Virginia to Oregon. We're delighted to hear that the process was smooth and hassle-free and that you were satisfied with our transparent pricing and communication. Providing honest quotes, reliable service, and a stress-free experience is what we strive for with every shipment. Thank you again for your recommendation. It was our pleasure to serve you, and we look forward to assisting you with any future vehicle transportation needs. — The Ship With Trusty LLC Team
Had a great experience working with…
Had a great experience working with mark cooper. He was very attentive to the customer and provided best service, also had a great communication with carrier agent. I do recommend to work with him and this company.
Reply from Ship With Trusty LLC2026-07-10
We truly appreciate you taking the time to share your experience. Mark is dedicated to providing attentive customer service and maintaining clear communication throughout the shipping process, so we're delighted to hear that he met your expectations. We're also pleased that our coordination with the carrier helped make your shipment a smooth and successful experience. Thank you for choosing Ship With Trusty LLC. We sincerely appreciate your trust and look forward to assisting you again with any future vehicle transportation needs. — The Ship With Trusty LLC Team