Shortform (shortform.com) has a 4.3 out of 5 rating on OK.one, based on 70 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 81% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; 69 of them were added in the last 12 months. Last updated 2026-08-10.
Excellent summaries, nice links to other literature, broad selection, human reviews and not AI-generated bull..it.
Reply from Shortform2026-07-13
Thanks so much for the kind words! We're really happy you're enjoying the summaries and discovering value in the additional resources. Your support means a lot to us!
Well-researched, credible, and actionable information. Never had a chance to read this book and really appreciate having it distilled down like this for me, so I can knowledgeably act on its key points.
Reply from Shortform2026-07-13
Thank you for your thoughtful review! We're so glad Shortform is helping you learn and apply key ideas in a way that fits your schedule. Happy learning!
K
Kate Turner · 2 reviews · Experienced 2026-04-07 ·
★★★★★
Poor customer service
Poor customer service. Would recommend people avoid this service. Not worth it.
Reply from Shortform2026-07-13
We're sorry to hear about your experience. We'd appreciate the opportunity to make things right. Please reach out to us at [email protected] with more details, and our team will be happy to assist you.
I love this program. It is great to listen to the books while watching the MANY baseball games I have to attend. I feel like I am accomplishing something now.
Reply from Shortform2026-07-13
Thank you so much for your kind words! We're so happy to hear Shortform fits so well into your routine and helps you make the most of your time. Happy learning, and enjoy the games! ⚾😊
Concise but informative summaries of a wide range of books and articles.
Reply from Shortform2026-07-13
Thank you for your kind words! We're so glad you're enjoying our concise, informative summaries and wide selection of content. Happy learning!
R
R M · 3 reviews · Experienced 2026-04-15 ·
★★★★★
The team were very quick to respond to…
The team were very quick to respond to my query. I would like to express my gratitude to Edel for a thorough and reliable experience.
Thank you.
R. M
Reply from Shortform2026-07-13
Thank you for your kind words! We're delighted to hear you had a great experience, and we'll be sure to share your appreciation with Edel. Thanks for your support!
Adds a lot to the reading experience. Somehow I feel like I’m learning more than I would reading a full book and I’m able to learn it in half the time.
Reply from Shortform2026-07-13
Thank you for your wonderful feedback! We're so happy to hear Shortform is helping you learn more in less time. That's exactly the experience we hope to create.
k
klant · 2 reviews · Experienced 2026-04-10 ·
★★★★★
Gives exactly what it is advertised for
Great resource for those who wants to learn something and don't want to spend long hours analyzing just one book. Also there are options for e-book readers and podcast-lovers included
Reply from Shortform2026-07-13
Thank you for the wonderful review! We're so glad Shortform is helping you learn in a way that fits your schedule. We appreciate your support and hope you continue enjoying all the different ways to learn with us!
I feel this service is an excellent way to understand many concepts and a lot of information in a condensed approach. I would recommend it to anyone seeking to learn on a time budget.
Reply from Shortform2026-07-13
Thank you for your thoughtful review! We're so glad Shortform is helping you learn and grow, even with a busy schedule. We truly appreciate your recommendation!
Thank you for your kind words! We're so happy to hear you're finding Shortform helpful. We really appreciate your support!
T
Tamara White · 1 review · Experienced 2026-04-03 ·
★★★★★
Responsive and thoughtful .
Responsive and thoughtful .
The customer service I received was excellent.
Reply from Shortform2026-07-13
Thank you for your kind words! We're so glad you had a great experience with our support team. We truly appreciate your feedback and support!
A
Angela Wild · 1 review · Experienced 2026-03-31 ·
★★★★★
I have been increadibly impressed with…
I have been increadibly impressed with both the product AND the customer service. Responsive and helpful, CS has been great communicating with me about a minor issue that was immediatly resolved. I really enjoy Shortform and the platform!
Reply from Shortform2026-07-13
Thank you so much for the thoughtful review! It means a lot to hear you're enjoying both Shortform and our customer support. We're always happy to help, and we truly appreciate your support!
Edel helped sort an issue of payment and went above and beyond to do the right thing by me. Means a lot and it shows me how much they value their customers!
Reply from Shortform2026-07-13
Thank you so much for your thoughtful review! We're delighted to hear Edel was able to help and make things right. We'll be sure to share your kind words with them, they'll truly appreciate it. Thank you for trusting Shortform!
B
B. Collier · 2 reviews · Experienced 2026-03-25 ·
★★★★★
Incredible customer service
Incredible customer service! Super responsive and accommodating. They took care of an issue for me that was my fault and were incredibly pleasant about it. It’s clear they aren’t working from scripts, they’re doing right by their customers. A valuable serviceand an even more valuable company culture… Good on you guys.
Reply from Shortform2026-07-13
Thank you so much for your thoughtful review! Your kind words mean a lot to us. We're so glad we could help, and we're grateful for your recognition of our team's commitment to providing genuine support. We truly appreciate your support!
Shortform is more than just a summary. It adds value by providing in-depth analysis and useful tips. I found it very helpful and enjoyable to use.
Reply from Shortform2026-07-13
Thank you for your kind words! We're so glad you're enjoying the deeper insights and practical takeaways. It means a lot to know you're finding Shortform both helpful and enjoyable.
A
Andre · 7 reviews · Verified · Experienced 2026-03-25 ·
★★★★★
Great summaries and very inspiring.
Great summaries and very inspiring.
There are really a lot of books summarized and you also get eager to read more and more of their summaries. I started with a trial period, but it didn't take me long to decide to become a member.
Reply from Shortform2026-07-13
Thank you for the wonderful review! We're so happy to hear you're enjoying the summaries and finding them inspiring. Thanks for choosing to be a Shortform member, we're excited to be part of your learning journey!
I find the book summaries and cross referencing different sources and books very helpful.
Reply from Shortform2026-07-13
Thank you for your kind words! We're so glad you're finding the summaries and cross-references helpful. Happy learning, and thanks for being part of the Shortform community!
Shortform is a fabulous resource for learning and the support staff are great to work with.
Reply from Shortform2026-07-13
Thank you for the kind words! It means a lot to know Shortform has been a valuable learning resource for you. We're also happy to hear our support team made a positive impression.