Concise and precise
Reply from Shortform2026-08-05
Thank you for your review! We're so glad you're enjoying our concise and focused summaries. We truly appreciate your support!
About Shortform
Data updated- Website
- shortform.com
- Category
- Media & Publishing
- Location
- United States · Chicago
- Status
- Unclaimed
- Last 12 months
- 69 reviews
- Replies to negative
- 100% (8/8)
Do you own Shortform? Claim this profile for free and start replying to reviews.
Is Shortform legit?
Shortform (shortform.com) has a 4.3 out of 5 rating on OK.one, based on 70 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 81% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; 69 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Shortform is a wonderful platform and…
Shortform is a wonderful platform and company! I am grateful to the Shortform team for both their product and their swift resolution to an account issue I face! It is good to know that there are companies that still put people at the front of their mission.
Reply from Shortform2026-08-04
Thank you so much for your thoughtful review! We're delighted to hear you're enjoying Shortform and that our team was able to quickly resolve your account issue. Your kind words mean a lot to us. Thank you for your support!
Beautifully handled customer service.
Although I may have been the one in error, they still handled my issue cordially, respectfully and professionally.
Reply from Shortform2026-08-04
Thank you so much for your thoughtful review! We're glad we could help and that you had a positive experience with our support team. We truly appreciate your kind words and your support.
Invest in YOU!
Shortform is the best investment you can make for your personal growth, to successfully pursue a new career, to improve your skills or to be a better person, parent, friend or partner.
Reply from Shortform2026-08-04
Thank you so much for your inspiring review! We're honored to be part of your personal growth journey and truly appreciate your recommendation. Happy learning!
Excellent summaries.
Reply from Shortform2026-07-31
Thank you for your kind words! We're thrilled to hear you're enjoying our summaries. We appreciate your support and hope Shortform continues to make learning enjoyable and convenient.
Very good/ would love chapter summaries
Very good tools- not only that but the customer service representative responded to me within 5 hours! Awesome service. Would love to see chapter summaries in the future. Thanks shortform.
Reply from Shortform2026-07-30
Thank you for your wonderful review! We're so glad you enjoyed both Shortform and the support you received. We appreciate your suggestion for chapter summaries and will be sure to share it with our team as we continue improving the experience.
One of the best summary Apps
I've tried several book summary apps and I like this one the best. They frequently add new titles and the library is exhaustive. I found after some time, that I prefer to read full books.
Reply from Shortform2026-07-29
Thank you for your thoughtful review! We're delighted to hear that Shortform stood out among the book summary apps you've tried and that you've enjoyed our growing library. We appreciate your support and wish you many rewarding reads, wherever your learning journey takes you.
I love short form
I love short form! I can’t help but reading it when it’s there. The summaries are perfect. They really let you know where the writers head is at. That’s what I love I don’t have to read the whole book just short form and it cuts out all the parts there was no need to read. A++++++
Reply from Shortform2026-07-23
Thank you so much for your amazing review! We're thrilled to hear you're enjoying our summaries and that they're helping you quickly get to the heart of each book. Your enthusiasm means a lot to us. Thank you for your support!
Do not trust Shortform's "free trial"
Do not trust Shortform's "free trial" offer. I subscribed only because a "1-week free trial" was clearly advertised. There was no trial. I was charged $3,999.00 MXN immediately — the full price — for something I explicitly signed up to try for free first. When I asked Shortform to fix their own mistake, they refused to take any responsibility and told me to go deal with Apple. It's Shortform's product, Shortform's promotion, and Shortform's price — but the moment there was a problem, they pointed the finger elsewhere and left me chasing a refund I never got. The excuse later given was that my account "wasn't eligible" for the trial. Then why was the free-trial offer displayed to me at all? Shortform advertises a trial, lets you subscribe on that basis, takes your money in full, and then hides behind Apple when you complain. That is a deceptive, bait-and-switch experience, plain and simple. I'm now out $3,999.00 MXN and have filed a formal consumer complaint. If you're considering Shortform, know that their "free trial" may cost you the full subscription with zero recourse and zero accountability from the company. Avoid.
Reply from Shortform2026-07-24
We're sorry to hear about your experience and understand your frustration. Because your subscription was purchased through the Apple App Store, Apple manages all billing and refund decisions, and we're unfortunately unable to issue refunds or override their decisions. We understand this wasn't the outcome you were hoping for, and we're sorry we couldn't provide the resolution you wanted. If you'd like to discuss your experience further, please reach out to us at [email protected].
I wanted to really like this so I tried…
I wanted to really like this so I tried the free trial. When I compared a couple of the short forms to books that I had actually read from front to cover, I found that they were missing some key elements. That made me a little bit nervous. I'm sure that overall I give them a three star because they do give you a summary but I guess maybe everybody's key points could be different. I don't know. I just found it wasn't really for me as I didn't fully trust it.
Reply from Shortform2026-07-23
Thank you for taking the time to share your honest feedback. We understand that summaries may not always capture the points that matter most to every reader, and we appreciate your perspective. Your comments are valuable, and we'll share them with our team as we continue improving the Shortform experience.
This is a terrible
This is a terrible, terrible, predstory company. One of the worst experiences I've had with online platform. They had very questionable credit card charging practices, and their customer service is equally as bad. I would never recommend this company to anyone.
Reply from Shortform2026-07-23
We're sorry to hear about your experience. We reviewed your case thoroughly, including involving a manager, and confirmed that the payment had already gone through your card provider's dispute process, which was resolved in our favor. Because of that outcome, we're unable to issue a refund. We also restored access to your subscription for the remainder of your original term. If you have any additional questions, please reach out to us at [email protected].
Shortform is great for certain type of…
Shortform is great for certain type of people at a specific time of their life. I used to really like using Shortform. Everything I learned was applicable to my situation at that time of my life. Hopefully, you will also give it a try to test if it works on your current life or not. 5/5. If it does not work, it just means you are set for something else now.
Reply from Shortform2026-07-20
Thank you for sharing your experience! We're so glad Shortform was able to support you when you needed it most. We truly appreciate your thoughtful recommendation and wish you all the best on your continued learning journey.
Shortform gave me great customer…
Shortform gave me great customer service and did that in record time from a web app. Thank you so much Shortform!
Reply from Shortform2026-07-20
Thank you for your wonderful review! We're delighted to hear you had a great experience with our customer support and that we could assist you quickly. We truly appreciate your kind words and support!
Prompt and thoughtful response to a…
Prompt and thoughtful response to a billing issue; resolved super quickly. Thanks
Reply from Shortform2026-07-14
Thank you for your kind words! We're so glad we could resolve your billing issue quickly. We truly appreciate your support and are always happy to help!
Great app, top value!
Hi, great app, great choices of excellent titles, very responsive team, able and willing to include interesting new and missing titles!
Reply from Shortform2026-07-13
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled you're enjoying Shortform, and we're always happy to hear your suggestions. Thanks for being part of our community! 😊
Shortforms did an amazing job of…
Shortforms did an amazing job of quickly responding to my request. I was treated in a highly professional and respectful manner..strongly recommend Shortform
Reply from Shortform2026-07-10
Thank you so much for your kind words! We're glad we could help and that you had a great experience with our support team. We really appreciate your recommendation and hope you continue enjoying Shortform!
I love the immediate responses to my…
I love the immediate responses to my questions.
Reply from Shortform2026-07-10
Thank you for your kind feedback! We're so glad to hear our team was able to respond quickly to your questions. We appreciate your support and hope you continue enjoying Shortform!
They refund my money without any…
They refund my money without any questions.
Reply from Shortform2026-07-10
Thank you for your feedback! We're glad we could resolve your request quickly. We appreciate you giving Shortform a try and wish you all the best.
Loving the amount of time that…
Loving the amount of time that Shortform saves me! Highly recommend it.
Reply from Shortform2026-07-10
Thank you for your recommendation! We're so glad to hear Shortform is helping you save time. We appreciate your support and hope you continue enjoying our guides!
Exceptional customer service
I was treated with exceptional customer service! They have an outstanding product that really helped me learn more about subjects that interested me from the most credible books.
Reply from Shortform2026-07-10
Thank you for your thoughtful review! We're delighted to hear you had a great experience with our support team and that Shortform has helped you explore topics you're interested in. We truly appreciate your support!