Sihoo Ergonomic Chairs | Sit Well, Think Better.Sihoo produces cutting-edge ergonomic chairs designed to enhance your well-being, boost your productivity at work, and unleash your creative potential.
Written by the business, not verified by us.Sihoooffice (sihoooffice.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 27% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent build quality and supportive ergonomic design of the office chairs, noting they remain comfortable throughout long working hours. People also appreciate the responsive customer support team, who quickly resolve issues and provide friendly assistance when parts need replacement. Some reviewers were not happy with delivery delays, noting that couriers sometimes failed to deliver packages on schedule or caused damage during transit. A few other people also felt that certain mechanical adjustments like the armrests or backrest tension did not fully meet their personal preferences.
Auto-generated from all reviews of this business. For reference only.Recently bought Doro C3 pro v2. My first ergonomic chair ever. Its been close to a month only and so far love this chair. Very comfortable and I use it 6-7 hours daily no discomfort. If any updates in future will surely update review here. Also customer support team is great in resolving any issues.
Chair is okay, quality is average at best. Reason for the 2-star is since purchasing from website i am spammed with text messages and emails to buy a chair.. like I just bought a chair, leave me alone. Dont force me to give you my personal contact details, then take advantage of that and spam me with advertisements for something that I had already purchased from you? How tf does that marketing make sense.
Dear Tom, We apologize for any inconvenience caused. We have distributors in Australia, and we are unsure if you were troubled by a marketing email sent by them. If you require further assistance, our official team would be happy to help. Please feel free to email [email protected] if you have any questions. Have a wonderful day. Best regards, SIHOO Support Team
I emailed customer service regarding my Sihoo c300 office chair due to me breaking the backrest. I emailed to buy a replacement part as it is most definitely out of warranty after 3 years and purchased from amazon. Customer service replied within days and offered to send out a replacement backrest completely free of charge. I received it in a few days delivered by DPD and it's a perfect fix. I am delighted and very surprised with this after sale service.
Terrible delivery. Why use the worst delivery company in Scandinavia? But their support (sihoo) has been great. Unlike the carriers they use. This is an edit and still only have half a chair, might change it to 5 when i try the chair someday.
Dear customer, We apologize for the poor shopping experience. Our after-sales team arranged a replacement shipment for you, and the order status currently shows as delivered. As we haven't heard back from you, we aren't sure if you have received the complete package. Please feel free to contact us if you need any further assistance. Have a wonderful day. Best regards, SIHOO Support Team
I received my Sihoo Chair and was really exited to put it together and use it. I was almost done and ready to put on the head rest when I realized it was broken! After easily finding their support email I gave them a little bit of information after explaining the problem and they send me a new head rest free of charge!
Bought the m57 online which was a mistake because the moment i sat in it i realised it wasnt comfortable for my height. Asked if i could return it and was told i would have to pay the freight costs (which is fair enough), but then they would also deduct 30% of the price as a "restocking fee".. so if i return it i probably lose 50% of my money. Will try to sell it on facebook instead.
Only delivered one box of two. I have half a chair and no easy way of getting hold of the company. Ordered in the UK and the only contact is an email which they haven't responded on. No automatic reply to tell me they have received the email. So basically no customer service and the delivery service is shocking. What am I supposed to do with half a chair?!
Dear customer, Thank you for sharing your feedback and for bringing this matter to our attention. We noticed that your order was shipped in two separate packages. We have already provided an explanation regarding this via email. The second package has now been successfully delivered. Should you encounter any further issues, or if you have any questions while using the product, please feel free to contact our customer service team at any time. Thank you for your patience and understanding. Best regards, SIHOO Support Team
This chair is excellent quality for the price and is very comfortable. It is well made and easy to assemble. When we contacted customer service for support they were very responsive and solved our issue quickly. Highly recommend.
I had a great experience with customer service. Chair I received had a manufacture defect (which happens). The part I needed wasn't readily available, instead of making wait, they sent me a brand new chair. Thank you.
The customer service I have received from Sihoo is impeccable. Their staff is responsive, polite, compassionate, and gets things done.
Great experience. Quick response with good attitude and perfect solution. Will definitely recommend.
In my opinion, I would not recommend the SIHOO chair. I found it pretty uncomfortable overall. The lumbar support, which is supposed to help support your back, was not as helpful or noticeable as I expected. It also does not seem adjustable unless you are pushing the backrest backward. The way it protrudes made it uncomfortable to sit with my back against the chair because it pushed my posture in a weird way, causing my head to lean backward instead of allowing me to sit upright naturally. The armrests were also frustrating because they move way too easily, even with the lightest touch. My experience with the return process has also been disappointing. After I returned the chair, customer service advised that the warehouse was unable to locate the return. As a result, I have not received my refund. From my perspective, the company now has both the chair and my money, and I am still waiting for this to be resolved. Based on my experience, I would not recommend this chair or this company.
Dear customer, Thank you for sharing your feedback and for bringing this matter to our attention. We would like to clarify the situation regarding your return and refund request. Our return label was provided to you in December. According to our 30-day return policy, returns must be shipped within the specified timeframe. However, you did not return the product until mid-March — around 3 months later — and you used the return label which had already expired. Because the label was expired, its tracking number may have been reassigned or recycled by the shipping carrier. As a result, we are unable to verify that the package you sent corresponds to our product, nor can we confirm its delivery status or current location. We take customer satisfaction seriously, but we also must adhere to our return policy to ensure fairness and clarity for all customers. Without a valid, traceable return shipment within the policy period, we cannot process a refund directly. We remain open to reviewing your case if you can provide valid proof from the carrier showing that the item was correctly returned to our designated warehouse address. Once confirmed, we will apply the refund for you ASAP. Thanks a lot for your cooperation in advance. Best regards, SIHOO Support Team
The chair is very good, although, it is a bit better for large people. the manufacturing is excellent and Montage easy. I had contact with support. Service was outstanding
There was head missing of the computer chair but customer service is so helpful they sent another one. Thankyou Customer service team
I orderded a chair and ther was a little piece of plastic broken, probably during delivery. I sent an email to figure out wat was possible and the response was very quick and clear, after confirming the damage and adress they immediately sent the replacement seat. Customer service in my experience is great and i would order here again if i need a new chair. Also the chair is exactly what I expected and i like it alot.
I purchased from Sihoo from an online recommendation, and when I first received the chair, it unfortunately wasn't working properly, but the customer service was outstanding. I received timely replies from Sihoo and they sent me replacement parts immediately. They walked me through how to resolve the issues and now my chair is working as it should. I appreciate the customer support and how they ensured I was satisfied with my purchase.
I ordered the Doro S300 chair on Thursday (from the EU store to Poland), and it was sent on Monday and already arrived to me on Wednesday which is a pretty fast service. I read a lot of bad reviews on the chair online, but when I received it, it felt really good, solid (heavy, lots of parts made from metal) and very comfortable. Service is very kind and replies very fast.
I've had my S300 for a couple of years, and I like it a lot. I've recently had a niggle with one of the parts, and their support has been superb in helping me resolve it. I just wanted to shout out this level of service - it's much appreciated. Looking forward to the next few years of sitting back and being comfortable :-)
Great product but even better customer service!
From start to finish, everything felt effortless. Huge shoutout to Remi for delivering top-notch service—truly a 10/10 experience. Safe to say, I’ll be coming back! Best, G.
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