They went and made Silencer purchasing…
They went and made Silencer purchasing so easy! Great business and staff is there to help you through the whole process! Highly recommend them!!!
Reply from Silencer Central2026-04-09
Thank you!
About Silencer Central
Data updated- Website
- silencercentral.com
- Category
- Hobbies & Crafts
- Location
- United States · Sioux Falls
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 94% (16/17)
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Is Silencer Central legit?
Silencer Central (silencercentral.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
I ordered my silencer on March 6,2026.I…
I ordered my silencer on March 6,2026.I received it today April 3,2026.Easy buying,approval,and reception.If I buy another…it will definitely be through Silencer Central . Took my silencer to the range today and was very pleased. Was mounted on a Walther wmp.Shot with and without.It does the job
Reply from Silencer Central2026-04-09
We're so happy to hear it! Thanks, Jim!
Excellent service
This is my second purchase with Silencer Central. Service is excellent. Communications during the process and the steps I need to complete are clear. On this purchase, I had two technical questions and they addressed them clearly. Thank you.
Reply from Silencer Central2026-04-09
Thank YOU!
3rd one to date
3rd one to date, that means a lot!
Reply from Silencer Central2026-04-09
Means a lot to us, too! Thanks for the review and for your business!
Great communication
Great communication. Step by step format really helps completing forms. Check list is all helpful.
Reply from Silencer Central2026-04-09
Awesome! Thanks for the review!
Edited my fisrt review.
Problem finaly resolved. They admitted there was a shipping issue. Boss stepped in and corrected it. Spend your money at a local shop. Example... I ordered a silencer online and they shipped to my FFL dealer in Florida. My FFL dealer has the Silence Shop kiosk. Whole process from Ordering online, shipping to dealer and doing all appovals and finger prints on the digital kiosk toom 4 days. I ordered from Silence Central on 2/24/26, They gave me a looks like bogus UPS number on 3/17/26. It is now 3/28/26. Nothing updated. Customer service is wortless as boobs on a boar hog. Keep saying it takes 2 bussiness days to ship from FFL dealer in your state to your door. My reply, well, its been 11 days. Terrible service. Complete joke of a company. Dropped, but the ball is an understatement. SO-1004950 I got my tracking number on March 17. It’s march31st. All your customer services keep saying two days two days two days two days two days like robots. Also, if you cannot speak to the FFL dealer in Florida, which is my state that is a huge problem let me step in and do some consulting for you. Fix that fix the problem. They said they can’t contact the person who said they shipped it 12 days ago. As of right now, March 30 I talked to your people today. They said they would ship it today. No change of tracker again. I got a good idea on how to fix it. Somebody give me some valid information some actual information that’s true. That would be really cool. Give me my suppressor. Now I have to take a day off work because you send it signature required. The whole process is mind blowing F minus. I’m leaving a bad review everywhere I can and making sure nobody. I know ever buys a thing from you. It’s like a Ponzi scheme. Customer service is the worst. Your shipping is a complete nightmare. Nobody knows anything you ship a snail mail. The best part about it I said you know what just keep it. I just want my money back. How coincidental that your return policy is 30 days so I can’t return it or get my money back. I haven’t even received the item and I’m not a lot of return it yet. Better Business Bureau you got an F minus. I hope they look into you guys.
I leave only a 1 star because I can’t…
I leave only a 1 star because I can’t leave any negative stars!!! Worse customer service of any company I have ever dealt with. Promise call backs and never call back. Their warranty office is a joke and full of condescending incompetent folks. Spend your money at a local shop. These folks suck!
Reply from Silencer Central2026-03-30
Hi Dave, we apologize again for disappointing you. Ben's offer to make things right still stands. Please reach out again any time. Thank you.
Zero communication on shipping
Zero communication on shipping. Spend your $1000+ at a local shop.
Reply from Silencer Central2026-03-30
Hi Mr. Johnson. We sincerely apologize for the frustration. We recently identified a failure in our shipping process, which resulted in a subsequent failure in our communication. This is not the experience we strive to provide and we'd love to make things right for you. A member of our customer service team will be in touch shortly. Thank you.
I Will Not buy from them again
I Will Not buy from them again. Takes them longer to ship it to you than it takes to get all of the approvals.
Reply from Silencer Central2026-03-30
We sincerely apologize for the frustration. We recently identified a failure in our shipping process that included your shipment. This is not the experience we strive to provide and we'd love to make things right for you. A member of our customer service team will be in touch shortly. Thank you.
Awesome
Awesome, easy, accurate, and fast.
Reply from Silencer Central2026-03-24
Glad to hear it--thank you!
Great Company
Going through Silencer Central is as easy as it gets. The process is fast and smooth every step of the way, and they keep you informed where your at in the process.
Reply from Silencer Central2026-03-24
We think you're great, too, Rick! Thanks for the review--and for your business!
They were a great help….great support staff
They were a great help….. once I stop the insanity. They coached me through the ATF maze. Then it was ,Hurry up &Wait.
Reply from Silencer Central2026-03-24
Thanks for the review, Bruce!
Silence and Central
Very straightforward anytime I had a question and I called during business hours never had to wait there. Was somebody very knowledgeable and ready to help. Thank you
Reply from Silencer Central2026-03-24
We're so glad we could assist you!
The process was seamless the only…
The process was seamless the only improvement I would suggest is finding a better mail carrier USPS was very slow and getting finger prints delivered other than that they were spot on perfect!!!!
Reply from Silencer Central2026-03-24
Thanks so much for the candid feedback. USPS is sooooo slow! We are actively looking at ways to improve this part of the experience. So happy to hear other than that it was perfect for you!
Get them before it’s to late!!!
Been a great experience so far staff is friendly knowledgeable and on top of everything step of the process. I will highly recommend them to all my friends and already recommend a few there.
Reply from Silencer Central2026-03-19
Thank you so much for the recommendation, Gary!
5 days after approval, still not shipped out
Edited: If you need it right upon approval, go with local. Silencer central is great, just adds about a week to 10 days to receive your item after ATF approval. They do care about their customers. And great for first time going through the process, just lengthens the time to hand for your items. The sacrifice for simplicity. Update: exactly 14 days after approval, I received my item.
Reply from Silencer Central2026-03-18
Hi Andrew, we're so sorry for your experience. It's certainly not common nor the level of service we strive to provide. We'd like to make it right for you - a member of our customer service team will be in touch shortly. Thank you!
Watch for two pitfalls in the sale.
This is the second purchase I have made from Silencer Central. The sale went smoothly. However, there are two points that buyers must know. First, SC automatically pads the sale by charging $9.95 plus tax for a fingerprint card kit, although they already have your original fingerprints on file and use them to submit the ATF application. Second, it has now been 7 days since I received ATF approval of my application and SC has yet to ship my suppressor from their warehouse to their designated state shipping center. So, after waiting for over 3 weeks for ATF to approve your application, do NOT expect a quick turnaround by SC to get your suppressor to you even if it has been completely paid. By the way, when I inquired about the shipping, Customer Service responded "... today or tomorrow ...". That was 3 days ago and still no shipment. 03/18/2026 - Update - Silencer Central contacted me regards my review. They have reimbursed me for the fingerprint card charges and explained that their online system does not recognize former customers when placing an order. Thus, the automatic charge for the cards. We discussed the online software issues, but nothing will be done to resolve the ongoing issue. They did state that calling SC and ordering over the phone probably would not have resulted in the additional charge. They also apologized over not meeting their standard 24-48 business hours to ship suppressors once ATF approves the application. But the volume of sales since the end of the $200 ATF fee has resulted in a massive increase in sales volume. I stand by my earlier information so that repeat customers know of the pitfalls but thank SC for taking the time to follow-up on my comments.
Reply from Silencer Central2026-03-18
Hi Daniel, we know it's easy to be a cynic these days and assume negative intent, but that's not how we operate! The fingerprint card is added to the cart automatically, but you can remove it if you don't need it prior to check out. The federal government does also require that we notify the chief law enforcement officer in your jurisdiction that we are shipping an NFA item to you and then we have to wait 7 days from their acknowledgement of that notification before we can ship to you. If that was not done prior to your ATF approval, that's likely why the added time. Most shipments leave our warehouse within 24-48 hours of all legal requirements being met. That being said, we want you to be satisfied with your experience! Please respond to the Trust Pilot request for your contact information so we can reach out! Thank you!
Top Tier Service.... WOW!
First time customer of SC but not my first NFA item buying experience. Ordering, filling out the necessary forms was very easy to get the process started. I did have a delay in the shipping back and forth between SC for the fingerprint kit but this is due to severe weather delays and not SC so no worries there. ATF approval in less than 24hrs and product in hand in 5 weeks start to finish. Having waited 9+ months in the past I always go into these with a measure of patience but came away thrilled with the speed of the entire process and the professionalism and efficiency of SC. There is one step where you're requested to call in briefly and the staff was very friendly and professional. While the NFA covers suppressors this is the best way to do it and I feel confident working with SC again in the future. Thanks so much!
Reply from Silencer Central2026-03-10
Thank you so much for the vote of confidence--and for your business. We appreciate you and are happy to help!
Absolute best experience
Absolute best experience! First time purchasing a suppressor and their website made it easy to compare and their staff were quick to help me with questions when I called.
Reply from Silencer Central2026-03-10
We're thrilled you've had a great experience. Thank you for your business!
Easypeasy
Customer service was very Helpful every Step of the way
Reply from Silencer Central2026-03-10
We love to hear it! Thank you!