For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Business Services

Simplex

201 reviews

4.0201 reviews
Write a review

About Simplex

Data updated
Website
simplex.com
Category
Business Services
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
86% (38/44)
Do you own Simplex? Claim this profile for free and start replying to reviews.

Is Simplex legit?

Simplex (simplex.com) has a 4.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 86% of negative reviews. Last updated 2026-08-10.

What people say

D
Dr. Laura Scallion.abd · 2 reviews · Experienced 2026-08-06 ·

VERY quick and easy

VERY quick and easy! Their Service is Outstanding, and Payments are easy to follow. Great experience as a User!

C
Cali B · 1 review · Experienced 2026-08-06 ·

⭐ 1-Star Review Charged $101, Crypto Never Delivered & No Support Response

⭐ 1-Star Review — Charged $101, Crypto Never Delivered & No Support Response Absolutely unacceptable customer service. I purchased $101 worth of cryptocurrency through BitPay using Simplex / Zero Hash. The $101 was successfully debited from my account and shows as a completed transaction, yet I never received the cryptocurrency. Simplex’s own payment-status page shows the transaction stuck as “Pending Payment Details,” even though the money was already taken from my account. I have since sent more than 10 emails and opened multiple support tickets trying to resolve something that should be incredibly straightforward: either deliver the cryptocurrency I paid for or return my $101. I have received no response whatsoever. This is particularly concerning for a company handling financial and cryptocurrency transactions. If you can debit a customer’s account immediately, there needs to be an accessible support process when the purchased crypto is never delivered. A customer should not have to repeatedly email and open tickets just to find out what happened to their money. At this point, I am out $101 with no cryptocurrency and no assistance from customer service. I strongly recommend avoiding Simplex / Zero Hash until they can demonstrate that they actually respond to customers and resolve failed transactions. 1 star — and only because Trustpilot doesn’t allow zero.

B
Bettae · 1 review · Verified · Experienced 2026-08-01 ·

Ease of use

Got the transfer through and you even emailed and asked! And it was easy.

A
Amy V · 23 reviews · Verified · Experienced 2025-08-28 ·

4 stars because of the high fees I've…

4 stars because of the high fees I've paid!! I mean how could it possibly cost me right around 11-15$ on every single transaction?????? That’s highway robbery! If I purchased 50$ in litecoin by the time I received it in my wallet it was only around 34-36$ that’s ridiculous

c
customer · 1 review · Verified · Experienced 2026-08-03 ·

Easy to use

Easy to use to send money

c
customerAM · 2 reviews · Experienced 2026-08-03 ·

I have become a victim of scam

I have become a victim of scam I kindly request that you stop or reverse this transaction and refund the funds, if possible. The details are sent by open request This case is currently being handled by the relevant law enforcement authorities, and the matter is also under arbitration. Please react ASAP

C
Claire西班牙 · 5 reviews · Verified · Experienced 2026-08-04 ·

Clear and fast!

c
customerHN · 1 review · Verified · Experienced 2026-07-31 ·

Got scammed

W
WilliamNG · 1 review · Experienced 2026-05-02 ·

It’s reliable

C
CHRISTOPHER PATRICK ESCOBEDO美国 · 4 reviews · Verified · Experienced 2026-07-30 ·

Quick verification

Quick verification Fast process

T
Tanweer AhmedPK · 1 review · Experienced 2026-08-01 ·

Tanveerkhan

Þ
Þráinn Þórgnýr EðvaldssonIS · 1 review · Verified · Experienced 2026-08-01 ·

Takes wery long

R
Ronnie Bisbee美国 · 1 review · Verified · Experienced 2026-07-30 ·

I can't figure out how to get my money…

I can't figure out how to get my money out of sandplex to buy Bitcoin and nobody has helped me so far all I get is answering machines

B
Bradley Gould美国 · 4 reviews · Verified · Experienced 2026-08-01 ·

I have never had a problem with buying…

I have never had a problem with buying cryptos thru this site. It amazes me how simple it is as compared to ANY other site I have tried. I keep coming back to this site and keep wondering why I dont use this site ALL the time

R
Reggie Holmes美国 · 1 review · Verified · Experienced 2026-08-01 ·

It was great and om excited to have my…

It was great and om excited to have my coins

H
Hani挪威 · 1 review · Experienced 2026-07-30 ·

Scammed me 600 usd dollar

E
Elvie美国 · 2 reviews · Verified · Experienced 2026-07-28 ·

Fast service

I
Irena RodicRS · 1 review · Verified · Experienced 2026-07-30 ·

All is good respod on my problem was…

All is good respod on my problem was fast. Tnx a lot

S
Sumit印度 · 4 reviews · Verified · Experienced 2026-04-07 ·

Works fine, could be more easy

Was easy enough to buy crypto! but for large purchases it needs verification etc. would be great to make it easier and more anonymous to buy larger quantities of crypto!

B
BaharGR · 1 review · Verified · Experienced 2026-07-25 ·

The support team was perfect i had a…

The support team was perfect i had a issue whit the transaktion but they were alle the time there to me assure .