Singsaver.com.sg is a financial comparison website that lets its users make informed financial decisions with the use of its free credit card comparison tool.
Singsaver (singsaver.com.sg) has a 3.3 out of 5 rating on OK.one, based on 133 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 37% give 1 star; The business has replied to 52% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the extremely helpful staff and the highly responsive customer service team, frequently mentioning that everyday inquiries are handled smoothly. Many people also mention surprisingly fast approval times for credit card applications and clear guidance when collecting promotional rewards. However, some customers also noted facing extended wait times for reward approvals and experienced significant difficulties with getting timely updates on pending statuses. A few other people similarly felt that the entire redemption process can be overly complex, occasionally leading to unexpected rejections or missing gifts.
Auto-generated from all reviews of this business. For reference only.Customer service excellent
Hi Sinar, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Signed up credit card promo with citibank. For 4mths the status is “pending approval” and no update. Email them for follow up and said it was rejected but i provided evidence and prove and they would appeal Singsaver ghosted me eventually and refuse to give me my reward.
Hi Eugene Lim, We do apologise for the frustration, do know that it has not been our intention to cause this. Can we please request your ticket number or email address so we can assist in looking into the matter? Thank you. Best Regards, SingSaver Customer Experience Team
I had received an email about upsized rewards if I signed up for a new DBS credit card on 27 May 2026. I had read the email multiple times, and the only date on the email was "offer ends on 30 June". I applied for a credit card on 12 June 2026, and it was approved on 15 June 2026. When I submitted the rewards claim form, it listed a lower amount for the reward I was seeking (i.e., S$300 cash). I emailed in to check. Marrionne from the customer service team then replied that the upsized rewards had ended on 1 June 2026, and had the audacity to blame the customer by stating this: "you may have only recently opened or reviewed that historical email and mistakenly assumed that the same upsized campaign parameters were still ongoing at the time your application was completed." After sharing screenshots and proof of my due diligence, the team finally admitted fault: "The core $350 upsized cash reward promotion for the credit card product line had a separate, earlier expiration timeline as previously tracked, leading to the overlapping dates displayed in the newsletter. We acknowledge that the phrasing and structure of the email led to a confusing layout, and we have shared your valuable feedback directly with our design and communication teams to ensure future marketing collateral is transparently structured and free from such ambiguity." They however refused to take any further responsibility and continue to maintain that despite not having the "1 June 2026" deadline shown anywhere on the email/eletronic direct mailer, I was the one at fault as I had applied after the campaign deadline and therefore am not eligible for the upsized cashback. This is about the most ridiculous thing I have faced. Notwithstanding doing all my checks, the company can just simply brush off their incompetence and void itself of all responsibility to the customer. I have reached out to Singsaver's senior management, who claimed that they will look into this case, so let's see if a fair resolution will be provided in due course.
Hi H X, We do apologise for the frustration, do know that it has not been our intention to cause this. Can we please request your ticket number or email address so we can assist in looking into the matter? Thank you. Best Regards, SingSaver Customer Experience Team
Right from initiating the query till resolution, team had always been in touch giving updates . This is something commendable and provides goodwill on the process as well as team . Well done ! Keep it up!
Hi Customer, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Recently i had some issue in receiving the redemption email from Singsaver and the deadline of redemption kicks in thinking the email has not been sent. After checking with Singsaver and the proof of showing non receipt of redemption letter, Singsaver granted an exception to extend the voucher for me and I've managed to redeem successfully. thabks to Jaryll for his assistance.
Hi Jasmine Tan, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
It was a really good experience. I had the issue where I was supposed to get the Dyson vacuum cleaner however it was taking longer than usual time. So I opened the ticket with the customer service and it was resolved within 1 -2 weeks and I received my reward as well.
Hi Ajay Mamgain, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
The team at Singsaver is very patient and friendly, and they helped resolve my issue smoothly! I missed my reward redemption application and thought it couldn't be fixed, but they followe up proactively and sorted everything out for me. Thank you so much - excellent service experience! Staff attened to me: Jaryll and Sarah.
Hi Xingyi Liang, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Jaryll was super helpful and quick to respond. Handeled my issue promptly very satisfied with their service. Gotten my 3rd redemption successfully thank you
Hi Ganaa, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Great team! Fast and knowledgeable.
Hi Mrs Han, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Exceptional service & fuss free! 👍👍
Hi R S, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Hi Aiz, Thank you for the feedback, this goes a mile for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Awesome CS team! Very helpful and oriented.
Hi Atiqah Abd, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
I have fulfil the requirement for the cards. But singsaver customer services reply in the mail stating that Citibank reject my rewards. But when I check with Citibank. They say that I can provide the ref number to singsaver for the reward. End up it was rejected again saying Citibank reject it. So many email and months of waiting while they cannot honor the gift.
Hi Vicky Huang, We do apologise for the frustration, do know that it has not been our intention to cause this. One of our team members has already picked up your ticket and is currently investigating the matter. Thank you. Best Regards, SingSaver Customer Experience Team
Super shonky outfit this one. Cumbersome, confusing and circuitous processes designed to frustrate your ability to actually redeem anything at all.
Hi Simon D, We do apologise for the frustration, do know that it has not been our intention to cause this. One of our team members has already picked up your ticket and is currently investigating the matter. Thank you. Best Regards, SingSaver Customer Experience Team
Understand that gift redemption will take 3 to 4 months and i waited for almost 8 months and still have not received the gift even though I have fulfilled all the requirements. The staff are all friendly and helpful but they just keep asking me to wait and no resolution has been given. I have no idea how long more I have to wait even though I know the staff are trying to help me out. So i having kind of mix feelings for Singsaver as a whole.
Hi Kenneth Teo, We do apologise for the frustration, do know that it has not been our intention to cause this. One of our team members has already picked up your ticket and is currently investigating the matter. Thank you. Best Regards, SingSaver Customer Experience Team
Had participated in CC promotion and ran into some technical trouble and delays on the Singsaver website. But after reporting to customer support, they took care of it and solved the problem. Appreciate the great customer support and resolution.
Hi Bernard Paul, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
There was always human response (not the auto AI bots) even though sometime delayed when I have problem redeeming my vouchers. That gave me the assurance to go Singsaver for future applications that suit my needs.
Hi Alf, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Was assisted by Jaryll and Noor Asiya. Fast response and courteous service. Issue sorted immediately.
Hi WQ, Thank you for the feedback, this goes a mile for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
The Singsaver team is very helpful and proactive in sending emails to you to remind you to collect your reward. They reply fast and ready to assist you in any of the inquiries. Thank you Singsaver for letting me to redeem my reward in the earliest time possible.
Hi Soon Wei, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
This is my go-to place for taking any decision related to money. Using their services for long and they never disappointed.
Hi Anil Yakkala, Thank you for the feedback, this goes a mile for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
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