Singsaver.com.sg is a financial comparison website that lets its users make informed financial decisions with the use of its free credit card comparison tool.
Singsaver (singsaver.com.sg) has a 3.3 out of 5 rating on OK.one, based on 133 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 37% give 1 star; The business has replied to 52% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the extremely helpful staff and the highly responsive customer service team, frequently mentioning that everyday inquiries are handled smoothly. Many people also mention surprisingly fast approval times for credit card applications and clear guidance when collecting promotional rewards. However, some customers also noted facing extended wait times for reward approvals and experienced significant difficulties with getting timely updates on pending statuses. A few other people similarly felt that the entire redemption process can be overly complex, occasionally leading to unexpected rejections or missing gifts.
Auto-generated from all reviews of this business. For reference only.Excellent experience. Fast payment process . Highly recommended!
Hi Melvin, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Hi Seah, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Had a great exprience with singsaver! Applied citi cc and i received my reward within 4 months. The team also very helpful. Thank you!
Hi Hadina Redzwan, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Ignore my problem for 1 year and force me to accept their decision .
Hi Haruka, We do apologise for the frustration, do know that it has not been our intention to cause this. Can we please request your ticket number or email address so we can assist in looking into the matter? Alternatively, you may also send us an email at [email protected], and we will proceed to assist you. Thank you. Best Regards, SingSaver Customer Experience Team
i had a great experience so far with them. the chatbot can immediately reply to my query and the CS team is very fast as resolving my issue. overall, im happy with my reward and the service i gotten from them. thank you team!
Dear Sheeda, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Hi Yw, We do apologise for the frustration, do know that it has not been our intention to cause this. Can we please request your ticket number or email address so we can assist in looking into the matter? Alternatively, you may also send us an email at [email protected], and we will proceed to assist you. Thank you. Best Regards, SingSaver Customer Experience Team
Extremely disappointing experience with SingSaver ! I fulfilled all the requirement of the HSBC promotion and received the S$350 cash rebate. However, the promised Ipad has been delayed for months, and i still have not received it as of today. After repeated follow-ups, I was eventually the told that the reward was upgraded to an ipad 11 (128GB), with a S$100 top-up. What i find unacceptable is that I only received the collection email on 6 August 2026, while the stated collection period was 19 June-19July 2026 - already expired before I even received the collection email. How is a customer supposed to collect a reward within a collection period that had already ended ? I have repeatedly contacted SingSaver, but my enquired and feedback have remained unanswered. Delays can happen. Stock issues can happen. But sending a customer an already expired collection period is not a meaningful solution. The ipad is no longer the point. The way this matter has been handled is. I find this extremely frustrating and, frankly, quite disrespectful to customers.
Hi Sally Gao, We do apologise for the frustration, do know that it has not been our intention to cause this. Can we please request your ticket number or email address so we can assist in looking into the matter? Alternatively, you may also send us an email at [email protected], and we will proceed to assist you. Thank you. Best Regards, SingSaver Customer Experience Team
Extremely disappointed with my experience with SingSaver regarding the Plus500 promotion. I signed up for Plus500 through the SingSaver promotion and fulfilled the requirements. Since March, I have been following up with SingSaver every month until September regarding my promotional reward. After approximately six months of waiting, I finally received a response from SingSaver on September 10, stating that I did not meet the promotion criteria. I immediately followed up on the same email because I believed this was incorrect. Then, just one day later on September 11, SingSaver provided a completely different explanation — that my Plus500 signup was somehow not tracked or attributed under SingSaver. This is extremely frustrating and raises serious concerns about the way this promotion is being handled. If the actual issue was referral tracking, why was I initially told that I simply did not meet the promotion criteria? Why did it take six months of waiting and repeated monthly follow-ups to arrive at this explanation? I did not spend these six months chasing Plus500. I consistently followed up with SingSaver every month from March through September, because I signed up through SingSaver and expected SingSaver to handle the promotional reward. Now I am being told that only Plus500 can determine where my application originated from and which channel it was tagged under, and that I should clarify this with Plus500. As SingSaver User, I should not be expected to resolve a referral-tracking issue between SingSaver and its campaign partner. SingSaver chose to partner with Plus500 and promote this campaign. If referral attribution is a requirement for eligibility, there should be a reliable process between the two companies to verify this. The most disappointing part is the lack of accountability and the inconsistent explanation: Sept 10: I was told I did not meet the promotion criteria. Sept 11: After I followed up, I was told that my signup was not tracked under SingSaver. After six months of waiting and monthly follow-ups, receiving a different explanation one day later is incredibly disappointing. I signed up in good faith through the SingSaver promotion. If there was a tracking problem, it should have been investigated and resolved between SingSaver and Plus500 — rather than leaving the customer waiting for six months and ultimately asking them to investigate the tracking themselves. This is not the level of accountability I would expect from a platform that actively promotes partner campaigns and encourages customers to sign up through them.
Hi Ronnie, We do apologise for the frustration, do know that it has not been our intention to cause this. One of our team members has already picked up your ticket and is currently investigating the matter. Thank you. Best Regards, SingSaver Customer Experience Team
Amazing deal from Singsaver, I can’t get from other place.
Hi Alson Tan, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Excellent. Reward came in much earlier than expected. Thank you.
Hi Aye, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
I had a bad experience buying home insurance through Singsaver. Understood promotion they will give Fairprice vochure or accessory when you purchase 3 years term insurance. After purchase the insurance, they process the free gift where need to wait 2 months at least as informed. After 3 over months, I received a rejection information. Where they informed due to T&C not fulfil? This is a big disappointment, I will not go through this platform to purchase or get anything in future!
Hi Stephen Chia, We do apologise for the frustration, do know that it has not been our intention to cause this. Can we please request your ticket number or email address so we can assist in looking into the matter? Alternatively, you may also send us an email at [email protected], and we will proceed to assist you. Thank you. Best Regards, SingSaver Customer Experience Team
The team took less than a day to resolve my query. Thank you !
Hi Irene Chung, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Seems less transfer and it was quite quick.
Hi Balaji Kuppa, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
An update: Extremely disappointed with SingSaver. It has now been 5 months since my purchase, and the reward that was advertised and promised has still not been fulfilled. Even worse, I was told that there would be an update in September, yet September has come and gone with absolutely no update, no email, no explanation and no communication whatsoever. How is this acceptable? The reward was part of the incentive used to encourage customers to make a purchase. Once the purchase is completed, however, the customer is left waiting for months with no meaningful follow-up. At this point, the whole experience makes the reward promotion feel misleading and extremely questionable. From a customer's perspective, what is the point of advertising attractive rewards if there is no proper system to ensure they are actually delivered? It gives the impression that the reward is being used to get customers through the door, while the actual fulfilment is treated as an afterthought. If, for example, 100 customers purchase through a promotion but only one eventually receives the reward, then the headline reward means very little to the other 99 customers. A reward should not merely be a marketing hook — it should be a genuine benefit that customers can reasonably expect to receive. And if there are delays or eligibility issues, then communicate with your customers. Don't leave people chasing after something that was explicitly promised to them. Five months is already far too long. Missing your own promised update without even bothering to contact the customer makes the situation even worse. SingSaver, if you cannot reliably fulfil the rewards you advertise, then stop making these promises in the first place. Customers deserve transparency, proper communication and, most importantly, the rewards they were promised. Very disappointing experience. I would strongly advise anyone considering a SingSaver promotion to read the reward terms very carefully and consider whether the promised reward is actually worth relying on. ❌ Highly Frustrating Experience – Stop Advertising Rewards You Can't Deliver and stop that dumb Bot. I am deeply disappointed with SingSaver’s promotional reward fulfillment process. I purchased an annual travel insurance policy through their platform specifically because of an attractive sign-up promotion. It has now been over 4 months, and my reward status is still stuck as "Pending."If you cannot fulfill the rewards, then do not put them on your website in the first place. It feels completely misleading to bait customers with premium gifts and cash incentives when your backend system cannot handle the delivery. I strictly followed every single rule required:I completed the application directly through their link. I submitted the SingSaver Rewards Claim Form immediately with my policy details. I opted into all marketing consents. Despite fulfilling my end of the contract and paying for a full year of travel insurance, SingSaver has failed to deliver. When I reach out to customer support, I get generic, automated responses telling me to wait because they are "checking with the provider."
Hi Chern Hui Tay, We do apologise for the frustration, do know that it has not been our intention to cause this. Can we please request your ticket number or email address so we can assist in looking into the matter? Thank you. Best Regards, SingSaver Customer Experience Team
Great experience, I had some issues with an application where they/brand didn't want to fulfill their duties. Singsaver was really helpful to mitigate and support, especially Sean. Really appreciate
Hi Mankin Tran, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
A big thank you to Jaryll and the SingSaver team for their excellent service and support. Jaryll was professional, responsive, and guided me through my rewards appeal with great care. Thanks to his assistance and the team's efficient handling, my appeal was successful, and I received my rewards. I truly appreciate the outstanding customer service and highly recommend SingSaver.
Hi Tay Jaslyn, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Tried Singsaver for the first time. Great service, although you have to wait awhile for the reward. Item is working good and amazing.
Hi Wilson Tan, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Great experience with them. Got the credit card and the reward.
Hi, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Signed up with UOB and I received my reward. The whole journey is very smooth. Reached out to the CS Team and they are very prompt. Thanks!
Hi, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
The CS team is awesome because they assist me from the beginning until the issue is resolved. I manage to get the expired vouche to be activated back. Thank you team!
Hi Danial, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
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