Fast and efficient
Reply from Singsaver2026-01-12
Hi Zheng Xiang, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
About Singsaver
Data updated- Website
- singsaver.com.sg
- Category
- Money & Insurance
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 52% (27/52)
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About this business
Singsaver.com.sg is a financial comparison website that lets its users make informed financial decisions with the use of its free credit card comparison tool.
Is Singsaver legit?
Singsaver (singsaver.com.sg) has a 3.3 out of 5 rating on OK.one, based on 133 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 37% give 1 star; The business has replied to 52% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally appreciate the extremely helpful staff and the highly responsive customer service team, frequently mentioning that everyday inquiries are handled smoothly. Many people also mention surprisingly fast approval times for credit card applications and clear guidance when collecting promotional rewards. However, some customers also noted facing extended wait times for reward approvals and experienced significant difficulties with getting timely updates on pending statuses. A few other people similarly felt that the entire redemption process can be overly complex, occasionally leading to unexpected rejections or missing gifts.
Auto-generated from all reviews of this business. For reference only.What people say
Good support provided!
Reply from Singsaver2026-01-12
Hi Chong Hong Goh, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Easy to redeem the payments
Easy to redeem the payments. Just sign up through the Sing saver website, than fill up the rewards form. Once fulfill all the requirements, the reward cash is send through pay now.
Reply from Singsaver2026-01-12
Hi Shan, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Thank you Marrione from SingSaver
I would like to compliment Marrione from SingSaver for resolving an issue I had with the Redemption Gift, which was entirely my fault. Nevertheless, Marrione handle the situation with utmost professionalism and kept me updated at every step of the way. Wonderful!
Reply from Singsaver2026-01-07
Hi Alex, Thank you for the feedback, this goes a mile for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
I missed out on claiming my…
I missed out on claiming my CapitaVoucher gift, Jeremiah helped me to request for an extension. Appreciate it. One feedback is to inform the customer receiving the gift that the email is from DBS and not SingSaver so that we can keep a lookout and not miss the email especially since multiple DBS emails are sent in a week for existing customers.
Reply from Singsaver2026-01-07
Hi Huiyi, Thank you for the feedback, this goes a mile for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Jeremiah from SingSaver helped me to…
Jeremiah from SingSaver helped me to submit an appeal. Checked email regularly for the voucher code but the 1 month redemption was too short as i was overseas when I got the code. He managed to submit an appeal for me and I was given another chance to redeem the voucher :) thank you Jeremiah!
Reply from Singsaver2026-01-07
Hi There, Thank you for the feedback, this goes a mile for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Short redemption period but prompt service recovery
Was given a short (1 month) redemption period for a gift and I accidentally missed it. However Marrione from the Singsaver team looked into my appeal promptly and was able to grant an extension. Appreciate her help.
Reply from Singsaver2026-01-06
Hi Alex, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
I had claimed several rewards through…
I had claimed several rewards through SingSaver, they have very good offers.
Reply from Singsaver2026-01-06
Hi Eric, Thank you for the feedback, this goes a mile for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Super fast reply
They reply very fast whenever I have an issues with the rewards. They solve my problem in properly way and quick.
Reply from Singsaver2026-01-06
Hi Lu Vu, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Fuss free
Fuss free, quicker then expected
Reply from Singsaver2026-01-06
Hi, Thank you for the feedback, this goes a mile for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Prompt support & follow-up in redemption appeal
Although the process took three months to complete, my redemption review appeal was smooth and well‑supported by Jhaycee and Jaryll’s prompt follow‑ups. Thank you.
Reply from Singsaver2025-12-30
Hi Jenn Lim, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Quick action from Singsaver team to resolve issue
Applied for HSBC credit and the reward status was pending for longer than I expected. I email the team and got a response within reasonable time frame. They asked me to wait for another few weeks. However I had to travel for work out of Singapore for almost a month and missed on the redemption period. The singsaver team, Jeremiah was kind enough to get me an exemption to redeem the gift. Overall i think the window to redeem the gift is too short. I had some friends who missed out on the period to collect the gifts and had to forfeit although they were qualified.
Reply from Singsaver2025-12-29
Hi Jarrold Ooi, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
The claim process is easy but it would…
The claim process is easy but it would be better if customers could receive message once they are entitled to receive the rewards.
Reply from Singsaver2025-12-20
Hi Evelyn Khor, Thank you for your feedback. The team is glad to have satisfied a customer! We also truly appreciate your suggestions for improvement, as they help us enhance our processes and serve you better in the future. We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Generous cash rebate and gift
Really impressed with this offer—low interest rate and a generous cash rebate make it a very competitive deal plus a free ipad 9. The application process was smooth, and the savings are decent.
Reply from Singsaver2025-12-20
Hi Desmond Nah, Thank you for the feedback, this goes a mile for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Easy
Easy, customer service response was fast
Reply from Singsaver2025-12-20
Hi Thomas Tam, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Some of the application is not redeemed
Reply from Singsaver2025-12-20
Hi Zhaosheng Ye, We do apologise for the frustration, do know that it has not been our intention to cause this. Can we please request your ticket number or email address so we can assist in looking into the matter? Alternatively, you may also send us an email at [email protected], and we will proceed to assist you. Thank you. Best Regards, SingSaver Customer Experience Team
Fast Redemption
Never expect to receive the paynow reward in such short time! Thanks Singsaver
Reply from Singsaver2025-12-20
Hi Sui, Thank you for your feedback, this goes a long way for the team! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Good experience
Really good experience and received the reward very fast. I'll recommend my family and my friends to use it too.
Reply from Singsaver2025-12-20
Hi JIE WANG, Thank you for your feedback. The team is glad to have satisfied a customer! We look forward to your patronage again in the near future. Best, SingSaver Customer Experience Team
Never give out reward promised citing…
Never give out reward promised citing technical reasons. Annoying and feel cheated.
Reply from Singsaver2025-12-20
Hi Ruomu Hou, We do apologise for the frustration, do know that it has not been our intention to cause this. One of our team members has already picked up your ticket and is currently investigating the matter. Thank you. Best Regards, SingSaver Customer Experience Team
Citibank & HSBC rewards-process time
For Citibank rewards approval came fast and efficient. For HSBC rewards still pending and been informed that will need to wait for 5 months after card approved. :( will not recommend to my friend for this card if the waiting time take so long. Hope they can improve the processing time of paynow rewards. thanks for asking to feedback.
Reply from Singsaver2025-12-20
Hi Chong, We do apologise for the frustration, do know that it has not been our intention to cause this. Can we please request your ticket number or email address so we can assist in looking into the matter? Alternatively, you may also send us an email at [email protected], and we will proceed to assist you. Thank you. Best Regards, SingSaver Customer Experience Team
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