Very good quality
Very good quality, fast shipping and friendly service. I highly recommend
About Smart Air Filters
Data updated- Website
- smartairfilters.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 4 reviews
- Replies to negative
- 63% (5/8)
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About this business
Smart Air Filters provides reliable air purifiers without the high price, in China, India, Mongolia, Philippines and Nepal . All our air purifiers have been tested in homes and offices, and all our air pollution data about HEPA filters, PM2.5, Ionizers...
Written by the business, not verified by us.Is Smart Air Filters legit?
Smart Air Filters (smartairfilters.com) has a 3.7 out of 5 rating on OK.one, based on 27 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 30% give 1 star; The business has replied to 63% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
I love Smart Air products
I love Smart Air products. I have blast and QT3. It made my air cleaner and my home fresher. My neighbors smoke cigarettes on the balcony, and now thanks to the purifier I can't smell the smoke.
Smart Air air purifier is amazing for…
Smart Air air purifier is amazing for getting rid of cooking smoke! It quickly clears the air while I'm cooking, making my kitchen smell fresh again. I love how easy it is to use and how much it has improved my indoor air quality!
Impressed with Smart Air
I bought their Sqair to use in my bedroom when I moved abroad and experienced poor health as a result of the bad air quality I'm exposed to frequently. I find that it helped with my sinus problems, and I feel much better since starting to use my air purifier. I also appreciate that Smart Air frequently posts articles to share more about air pollution, their company mission is a breath of fresh air (pun intended) in this industry.
Great air purifier company with well-priced purifiers
Great air purifier company that offers well-priced air purifiers and values its customers and the service. I have been using their air purifiers in China for 7+ years, and have also bought air quality monitors and purifiers from them for my family in the UK as well.
Awful experience - Filthy purifier arrived
Awful experience. I bought a Sqair purifier that arrived filthy, disconcertingly so. Black finger prints all over it and red marks. I contacted Sharon at SmartAir about this and she was defensive from the outset, stating she couldn't see how this was possible and requesting photographic evidence (I can understand asking for photos, but not the defensiveness). She then said well what do you want to do then, again defensively. I said a replacement would be great (one that is clean I hoped). I provided the photos and Sharon said someone would collect this. I received a call from David in the warehouse who was lovely and he arranged collection the next day, he'd said they would also deliver my replacement that day too. (He said that he thought the purifier must have had the filter changed and they'd not used gloves, this was why it was so dirty all over - still doesn't feel reassuring when it's an air purifier, it makes you 'feel' like it's been used). The dirty purifier was collected and thankfully I kept the receipt for this as nothing came as a replacement for the next 9 days. Sharon, when I contacted her again, said she'd need to locate both items before she'd issue a refund (!?). I then received an email a few days later saying I'd be issued a refund and it might take up to 5 days, "...but is usually much quicker..." She was this time apologetic. Eight days later nothing had been refunded. I had to contact them yet again (the fourth occasion) to state that if I was not refunded by the end of the day I'd issue a dispute via Paypal. Ping, into my account comes the refund. I find this customer service appalling. I'd been nothing but really calm and understanding all the way along. I wouldn't touch them with barge pole or two!
Do not buy one of their products !
Do not buy ! In some countries (ie France), the Sqair air purifier is only available through a reseller they have partnered with. They are happy to sell you a Sqair but when you need new filters (every 4 months), you are left with a useless device : the reseller doesn't sell them and doesn't care and Smart Air doesn't want to ship them to your country, both of them simply ignore you when you contact them about this little issue. I have never seen so much contempt for a customer. Lesson learned, never again !
Reply from Smart Air Filters2024-02-23
Hi Renatix, Thank you for your feedback. I'm sorry to hear that. Yes, Auchan retailer doesn't sell replacement filters in their shops, but you can order them directly from our website: https://smartairfilters.com/en/. Hope this can help you. Breathe safe, Danielle
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