Joel is top notch!
Joel is top notch!! Always a pleasure to work with!!
About Sweetwater
Data updated- Website
- www.sweetwater.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 95% (21/22)
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Is Sweetwater legit?
Sweetwater (www.sweetwater.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 76% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
They calls and check your item status…
They calls and check your item status when they are selling. But its impossible to get back for warranty. I dont really recommend this company, if you are buying expensive stuff
This company goes above and beyond in…
This company goes above and beyond in service.If you ever encounter any kind of problem they will fix it immediately and do whatever it can to make it rite.Great prices,quick shipping great service.
Great service,shipping and price
Purchased a Yamaha Aventage RX-A2 and the price was unbeatable, shipping was superfast and website is well designed and easy to look for what you want. Crutchfield who?? Will definitely purchase from them again for all my audio needs!
As a customer who has spent thousands…
As a customer who has spent thousands of dollars at Sweetwater I have to say that their customer service has declined during the past couple of years. I often find lower prices that they are unwilling to match. The sales people have decent beginner level knowledge but beyond that they are not much help. Buyers should do more research especially for intermediate and advanced purchases. The salesperson I spoke to today seemed uninterested in my interest in purchasing a matched pair of mics... as if the concept didn't exist. He was obviously upset/angry that I was trying to price match. Initially I didn't understand why he was being hostile then I realized that he dreams of being a working musician have been dashed and now he has a soul-crushing job as a "sales engineer". Shopping local in the future.
Reply from Sweetwater2026-07-31
Hi Ron, thank you for this review. I'm sorry that you did not receive knowledgeable and helpful customer service. It's clear that interaction fell short of our standards, and it's understandable that it let you down. If there is anything further you'd like to share, you can email [email protected]
Not an honest company.
They tried to sell a Demo model as new.THE only reason I found out was dating the serial number. Only after telling them the guitar was over 3 years old did they admit it was a demo full of sctratches being sold as new at full price. I just cant trust a company that would hide that. Needless to say I canceled order.
Reply from Sweetwater2026-07-31
Hi Phil, thank you for your review. I'm very sorry that this happened, and understand how this has caused you to lose trust in shopping with Sweetwater. We would like to address this misstep and do our best to make it right. If you would like to share more about this, please email [email protected]
Best online music store out there!!!
Sweetwater is the absolute best music store. Last year, I ordered a player II telecaster that came and had a defective nut slot in the guitar. The low E string rattled in the nut slot and caused a super bad sitar-like sound. My agent Andrew from Sweetwater was happy to provide a return slip and to swap out the guitar for a completely new unit free of charge with expedited shipping! Not to mention the excellent customer support, and always get a call or email to check in on my orders and upgrade parts. I've purchased three of my guitars through them in the past two years, and each time they come arrive almost perfectly in-tune despite temperature fluctuations in transit, fully intonated, and setup for immediate playability. You can view their online gallery for each product to see unique pictures of the exact serial number of the guitar you intend to order, as well as the unique weight of each guitar. I highly recommend Sweetwater for music needs, especially if you're looking to have something shipped to you. Robust packaging, fast and free shipping on most orders, and outstanding customer service. I will be a lifetime customer!!!
I can't believe they don't have straight 5 stars
I can't believe Sweetwater doesn't have straight 5 star reviews. In the years I have purchased studio gear, guitars, rack gear, and accessories they have always been friendly and professional. Their prices are comparable but their customer service is unmatched. They go out of their way to provide great service. My rep Brenden Murphy would alert me to the latest gear and in one case got a studio desk delivered to me in 3 days. I had waited over a month for another company to deliver and they never did. I was back in production. They have been very proactive in my experience. They truly have one of a kind service.
Love Sweetwater Company…
I love Sweetwater company and let them know I support them 100%. Definitely recommended head to Sweetwater and visit them.
Took 1 week to get it ship Guitar…
Took 1 week to get it ship Guitar Center get it here in 2 days---------Change my rating after your replay I will not buy from you again
Reply from Sweetwater2026-07-27
Thank you for this review. I'm sorry that your shipment was delayed, and totally understand your hesitancy to shop with us based on that. If you would like to email [email protected] she would be happy to explore what went wrong with your order, and look into options for expedited shipping the next time you shop with us.
What a company!!!
What a company!!!! What a staff. I purchased a Martin acoustic/ electric guitar. Once I received it, the electronics didn’t work. So I thought. Without any hesitation, Jericho sent a replacement. I sent the first one back. Turned out it was my mixing board. They were not upset. I was able to work with James Ridings and Jericho Valentines to solve my problem. It was like talking to a close friend. This is what I used to think customer service should be like. Most companies a have elected to go to automated or AI for customer service, not Sweetwater. Real , knowledgeable, friendly and personable people. These two men are an absolute asset to Sweetwater and the operation. I will never buy from anyone but them in the future. Thanks both if you for you understanding and assistance.
I spent 12-15k there and they never…
I spent 12-15k there and they never offered me any type of loyalty discount. I told this to a guitar center rep and they offered me 10 percent on the spot. I spent 12k with them as well and will stick with them.
Reply from Sweetwater2026-07-27
Hi Mr. Brown, thank you for this feedback. I'm very sorry that you were not made to feel like a valued customer. If you would like to provide more detail about your negative experience, feel free to email [email protected] and she will work to address your concerns.
My experiences are always top notch
My experiences with Sweetwater are always top notch. Sales help is awesome. Shipping is fast. Products are the best in the business. And always enjoy the candy. Sweet.
Trust Sweetwater
I've been buying musical equipment from Dave Cody at Sweetwater for many years. I was skeptical about buying expensive gear without having played or used the actual instrument, but I've never been disappointed. All instruments were thoroughly tested and professionally set up for playability and precision. The occasional returns were handled quickly and usually cross-shipped. Trust these guys to offer great equipment at very competitive prices.
competitive pricing plus good sales
I found Sweetwater to have competitive prices plus very good specials on Demo units. They were very fast to address damage during shipping and replaced my purchase very quickly. Customer Service was great, attentive and listened to my concerns.
Purchased with confidence, quite happy customer
Before deciding on making the purchase of a guitar with amp and stand, picks and the whole set for a beginner, I watched the online video with 2 talents demonstrating the sounds of the amp, and just with that I was sure I wanted the set for my grandson's 25th birthday. It came super-fast and there were no damages. The guitar is beautiful (aqua), the sounds with the amp he is still experimenting with and is loving every bit of his gift. He is also a talented bass sax player and wants one like he played in high school band. I'm sure we will be repeat customers in the future and am confident we found the perfect site for his needs and wants. I like knowing that if he has questions or needs help later, he has someone to turn to after the sale.
Great customer conversation. Little else.
Great customer conversation. Terrible delivery. Bought software, was told I'd receive download link/codes, etc "within 20 minutes". Two hours plus tick by so i call Sweetwater, where a sales agent tells me my card still needs to process. Except, it's already cleared the bank, so? Then he tells me the software server is really slow, and please wait. None of that made sense, so after three hours, I canceled the purchase and bought from Amazon. I dislike buying from Amazon when there is a "local" source, but Sweetwater couldn't deliver in any reasonable timeframe. Amazon delivered the sale within 90 seconds of clearing it. And better still, they hold it in their digital vault so I can always access it directly if I need to.
Reply from Sweetwater2026-07-11
Hi Douglas, thank you for this review. I'm sorry that we were not prompt in delivering you the software, and that the sales person you spoke with didn't offer to allow our tech support team to hop on the call and work through fixing that right away. We take responsibility for not handling this better. If there is anything you'd like to discuss in more detail, feel free to email [email protected]
These guys are amazing
These guys are amazing! The level of customer service is incredible. They know how to treat their customers right!!
Amazing customer service!
The item I bought was inexpensive, but I still received amazing customer service. Will definitely shop there again!
I was all set to buy my new guitar gear…
I was all set to buy my new guitar gear from Guitar Center, but their customer service created so much unnecessary friction that I gave Sweetwater a shot instead. I’m glad I did. From sending professional photos of my actual guitar before it shipped, to replacing a faulty cable with no questions asked, every interaction has been outstanding. Recently, I ordered a guitar case and capo, no big deal and Michael Brad reached out just to thank me for the order and let me know it was on the way. That kind of customer service is rare these days. Nice job Sweetwater!