Buy from SweetWater, you can’t go wrong!!!!
Dave Winkert and his assistant Charity are absolutely amazing, very knowledgeable and helpful. Shipping and product support after purchase is awesome!!
About Sweetwater
Data updated- Website
- www.sweetwater.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 95% (21/22)
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Is Sweetwater legit?
Sweetwater (www.sweetwater.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 76% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
Sweetwater's kind deed for Brittnee Kellogg
I just watched Brittnee Kellogg unbox the stunningly gorgeous Gibson guitar you insisted on loaning her while her guitar, ruined by a S.W. Airlines handler, is being replaced. What an amazingly beautiful thing to do! Also, in the thousand plus comments, so many of the commentors shared what a wonderful company Sweetwater is to deal with. Thank you so much for your service and your kind heart!
They care a lot
I got a call from the folks at Sweetwater the day I placed my order. They were professional, fast shipping, just the product I wanted at the price I wanted, and sent some candy in the box. Thanks!
Over the years
Over the years, I've made many purchases with Sweetwater, and they truly set the benchmark for customer service. Their staff is incredibly knowledgeable, always prompt, and they work with me on pricing to ensure I get exactly what I need. Shipping is consistently fast, and they steer me in the right direction with product compatibility. In my opinion, every company should operate like Sweetwater. They are simply amazing, and I give them a five-star rating. Rock On!!
Please read (yes I know it’s long)..this is an amazing business
I’m never one to leave reviews. Mostly because I’m young idk. But i genuinely felt i needed to because i truly had like the best experience with this company. So much attention to the customer. I recently bought my first thing from this site after looking for a specific guitar strap as a gift. It was a $30 Gibson guitar strap that was out of stock. I placed an order on it anyways just waiting patiently for it to come in as it wasn’t a rush or a gift for a special reason. A few hours after I get a text from a number saying how my order was placed (he said is name was Wayne). I thought it was an AI bot and I decided to talk to it. I eventually stopped talking after a few paragraphs fully convinced I was just talking to a bot. A few days later (or maybe a week or so idk) I get a call from a random number and I answer. The person on the other line says they are Wayne from sweetwater and I was like “yo what…” since I didn’t think it was a real person originally. He just said he was making sure that I still wanted the order since it was going to take a few weeks. Never in my short life have I gotten a personal call about anything I ordered. He legit asked if I didn’t want to wait and didn’t want it, keep in mind I received all this personal attention over a $30 strap…not some $30,000 custom guitar. Seriously the best buisness model ever. I was constantly updated with emails for tracking which made it so easy and it even came early. When I got my package it came with a little of treats (like little candy) and a sweet water sticker in a personally signed note of packaging. This was absolutely amazing and I felt so like idk lucky to have gotten this. Will 100% be buying gear and pedals and stuff from here now on. Seriously recommend.
I absolutely love this company and ever…
I absolutely love this company and ever since I started working with a sales rep it’s been even better. Devin Cunningham’s product knowledge is incredible and I feel like he always steers me in the better direction. He helped me get the best shell pack and laid out all facts of the equipment. He took the time to send me pictures of the different finishes. He helped me choose better-for-my-means protective gear for my drums. He actually told me what products were worth it and I am confident I got the better gear for me and genuinely with a better deal. We missed a bag for my bass drum, I called today and he got one on two-day shipping for me. Sweetwater rules.
Sweetwater guitar makes musical…
Sweetwater guitar makes musical instruments and accessory purchases and enjoyable experience. Their customer care is superb. I order online and they make it so simple in their communication is fantastic. All my items that have arrived have been in perfect condition as promised. Well packaged and extremely wonderful experience
Sweetwater customer care goes above and beyond
I want to praise the Sweetwater customer care department ( especially Nicholas ). I had an issue with a recent purchase. He worked miracles with his support staff, and was able to resolve my problem above and beyond expectations. I would highly recommend them for any music related purchases. 10 stars out of 5.
UN CALLED FOR BAD CUSTOMER SERVICE
Update: They have taken care of my problem by giving me a discount off the price. But the story still stands on its own. Ok. Called Sweetwater in December 2025 about a Behringer XR18 Mixer. Spoke with Pepe. They were out of stock and recomended the Midas MR18. Same mixer but better quality parts,mic pre's, and warranty. The MR18 is more expensive than the XR18 so I asked Pepe if he could do something on the price since I was looking at a less expensive model. Pepe said there was no wiggle room on the price, so I moved on to another company where the mixer was in stock and purchsed from the other company. All good at this point as I don't expect a company to lower a price just because they don't have exactly what I want. Now June 2026 and I am ready to purchase the Midas MR18, Sweetwater has in stock, so I purchase online from there web site knowing that the price is firm because I spoke to Pepe back in December. No more than 3 hours after I purchased I get a phone call from Pepe thanking me for my purchase. Pepe asked me why I did not call him for the purchase saying that if I had he would have been able to give me a better price than the advertised price because there is always some wiggle room and if I had called him he would have given me a discount. NOT THE INFORMATION HE TOLD ME BACK IN DECEMBER. Of course I asked Pepe to give me the discount on my current purchase but he refused saying that should have called him first before I bought and there was nothing he could do at this time. Mixer is on the way to me now. THIS IS A GOOD REASON TO SHOP AT ANOTHER PLACE WHERE THE STAFF DOES NOT CALL YOU AFTER A PURCHASE TO TELL YOU THAT YOU MADE A MISTAKE BUYING FROM THEIR COMPANY BECAUSE THEY COULD HAVE GIVEN ME A BETTER PRICE IF I HAD CALLLED IN AND NOW THE BETTER PRICE IS NOT AVAILABLE. LEAVES A SOUR TASTE IN YOUR MOUTH AND HE CALLED ME TO RUB IT IN. BY THE WAY, I HAVE SPENT MANY $$$$$ WITH SWEETWATER IN THE PAST. THEY WON'T BE MY FIRST STOP ANYMORE UNLESS THE FIX THIS UNFORTUNATE CUSTOMER SERVICE.
Reply from Sweetwater2026-06-26
Hi Bob, thank you for sharing this feedback. I'm very sorry about your poor experience, and we want to make this right. It's clear that this interaction did not live up to our customer service standards. A member of our Customer Experience team has reached out to you, and we hope to solve this in a way that makes you feel valued.
We have had an outstanding experience…
We have had an outstanding experience with this Sweetwater from start to finish. Their professionalism, attention to detail, and commitment to customer satisfaction truly sets them apart! The team is knowledgeable, responsive and went above and beyond to ensure everything was handled smoothly. What impressed us the most is the genuine care they showed throughout the process. It's rare to find a company that consistently delivers on its promises while maintaining such excellent customer service. We highly recommend this company to anyone looking for reliable, high-quality service. Sweetwater exceeded our expectations and I wouldn't hesitate to work with them again in the future.
Sweetwater is the best!
Sweetwater has the best customer service of any online retailer - period. I will never buy from another website if I can help it. Even on the rare occasions where Sweetwater's price isn't quite as good as other retailers, the ability to talk to a REAL PERSON for product troubleshooting or anything else makes Sweetwater well worth it.
Gear Exchange has your back.
I pretty much use Sweetwater for all my music gear purchases. But I've recently discovered their GEAR EXCHANGE for selling and buying used gear. They allow store credit or direct payment (where their take is lower than Reverb or eBay.) I've usually had flawless transactions, but recently sold an extremely high-end snare drum that the buyer claimed I'd "tampered with" and demanded a partial refund. I KNOW I never took an Allen wrench to the drum, and the possibility exists that the BUYER had damaged the snares. Classic "he-said, she-said" situation. Gear Exchange communicated throughout the dispute, and in the end, ATE the refund cost that I would have had to pay. 100% class act, and I 100% recommend that you can sell gear on this platform where they will have your back. Reverb and eBay may have a broader audience, but that advantage is not relevant when they do NOTHING to protect their customers.
Good customer service!
I purchased a digital keyboard earlier this month and the shipping was fast. Smooth order process, my Sales Engineer Wes is also very friendly and helpful. I decided to exchange my model for a different one and there was no issues doing that. Unlike many companies where the service feels cold or hard to talk to, Sweetwater is very different. One rep also called me since my usual rep was out of the office. They also included candy in my original order. Overall a super experience!
CT-1 Pre Amp
They Was outa Stock for the original pre Amp i needed for my Sm7b But luckily they had the CT-1 Which is the Different Version of the original Pre Amp i was Going for But i was Happy they called me and told me they would give me the CT-1 Works Great for my Sm7b and shipping was amazing to. Customer Service was a 5/5
I am a Sweetwater Gear Exchange
I am a seller on Sweetwater's Gear Exchange. I find it "best of breed" now after 3 years of selling used guitars etc hassle free... except when opting to receive a gift card payout instead of a fee based payout. I find it a hassle to use the gift card when seeking to use it on a Sweetwater purchase, that is my only criticism... their website obfuscates use of gift card balances in my experience. Of course, they offer to resolve if you call them but I find that cumbersome.
Great Company
Sweetwater sales reps know their products. They communicate and respond kindly, quickly and with a lot of knowledge. No question is too "stupid" or too hard. The products arrive in a timely manner in great condition. This company has a winning formula for great service, fair prices, and customer satisfaction.
Sweetwater has an excellent staff
Sweetwater has an excellent staff. The salesman was professional and he listened to what I said. Remembered that I might want to change payment methods. The kit was delivered sooner than expected. All parts were delivered at the same time and everything was in perfect absolutely new condition.
Just purchased a Martin HD-28 from Sweetwater.
Just purchased a new Martin HD-28 from Sweetwater - my first acoustic from them (I own 4 other Martins - all from local dealers). Based on my positive experience last year ordering 2 Fender vintage series (reissues) I thought I'd give them a try. Outstanding customer service, fair pricing, their rep (Jay Aden) responded to my MANY questions, the HD-28 arrived yesterday here in Connecticut via FedEx. Perfect. With the (unfortunate) decline in the number of independent guitar shops where I used to purchase my guitars, Sweetwater will be my "go to" source for higher-end guitars from now on.
As always with Sweetwater
As always with Sweetwater, the shipping was terrible. The problem is that they don’t acknowledge that they are the ones choosing the shipping company. So they ate responsible for that. They should know that we can buy the same items from many other stores with way less issues. That’s what I’m going to do from now on. I’ve been having shipping issues with sweatwater for years now. Every time the response is “we can’t control the shipping company “…. I’ve been a loyal customer for years now and nothing has been done to fix this. Guys when you hire a contractor you are responsible for what they’re doing. When I place and pay my order I pay sweatwater. Not the contractor. Keep in mind that customers can go at any other stores to get their products for the same price with no particular issue on shipping. And the fact is that I’m not the only one having this problem with you. So if you guys don’t want to end like Guitar Center and Sam Ash you’d better react now and make sure to keep your customers. At least those who’ve been loyal to you for many years despite this recurring and persistent issues. You just lost one more customer despite Jay and Luis saying that if I stay with you things will chane and they would make me happy…. I’M NOT AT ALL. Bye !!!!
Reply from Sweetwater2026-06-12
Hi Jean-Luc, thank you for this feedback. I'm very sorry you had a poor shipping experience recently, and for any inconvenience that caused you. We would love to understand where we went wrong so we can make improvements. If you'd like to share more detail, please email [email protected]. Thank you!
Great company
Great company, very helpful staff and sales team. Garrett Pratt was very helpful and got me a great deal! Thanks Garrett!