Smart Kids Planet (smartkidsplanet.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
S
Suzanne Marie · 3 reviews · Experienced 2026-03-02 ·
★★★★★
Ordering was simple and great customer service.
Ordering was simple and products had good reviews. I was nervous about the tracking at first and could not seem to locate updates using the number given. I reached out to customer care via email and received a timely response from Donna. She was understanding and upbeat...gave me an update and the link I needed to track my package. My order was delivered on time and IN time for my G-son's birthday. Very pleased. Looking forward to seeing him have fun with this.
D
David Swift · 1 review · Experienced 2026-02-23 ·
★★★★★
We had an issue with a toy purchased…
We had an issue with a toy purchased through Smart Kids, and they were very helpful in getting it replaced quickly. Their customer service has been very helpful.
Easy to view and order items and also very prompt customer service reply when questions arise
M
Mary Ann Graham · 3 reviews · Experienced 2026-02-16 ·
★★★★★
Very Responsive
After receiving the wrong items the first time. I contacted the company and was sent free return labels. I was sent the correct items. Donna was very responsive on email.
D
D. Goens · 1 review · Experienced 2026-02-15 ·
★★★★★
Excellent Customer Service
Needless to say, Smart Kids Planet provides quality products for children of all ages. However, the backbone of any company is its employees. I recently reached out to SKP regarding an order, and although the error was determined to be on my end, Customer Service Representative, Donna Wilson, patiently worked with me to resolve the issue. She was extremely courteous, attentive, and prompt in her responses. It was truly a positive experience. Thank you, Donna.
Thank you for understanding the problem with the return and know that I appreciate your kind willingness to refund me for the entire amount despite it never showing up. Donna, was always very polite in our correspondences and neither of us understand the confusion by UPS. I was so excited to give the game to my grandson so to find out that he already had one was disappointing. I have bought from you before and after that game and it has always been a pleasure to do business with you. The games and toys etc all look amazing and I’m sure are pleasing to all those who purchase them.
All the best,
Holly Wolfert
Sent from my iPad
I ordered laptop. Preschool Learning activities, a birthday gift for my granddaughter! Unfortunately, I had thought it got lost but Donna replied to my email and gave information and I was able to locate it.
Their customer services is top notch!
I will be ordering soon for my grandkids.
K
Karen · 5 reviews · Experienced 2026-01-28 ·
★★★★★
I love this company
I love this company! The coolest toys and games that are thoughtfully chosen, lots of options to choose from - Ive bought such interesting, fun gifts that I haven't seen anywhere else! The Customer Service is amazing - Donna was so helpful when I needed to make a change on an order. Very happy customer here!
Z
Zach Mayes · 1 review · Experienced 2026-01-12 ·
★★★★★
Due Diligence Required
My original review is below but I'm providing an update...less than 24hrs after posting a 1 star review, I received an email from SKP. The summary is that they only use Amazon's shipping service and are not drop shipping from Amazon. True or not, it's a bad look when my order arrives is the packaging we're all too familiar with. They did make amends given the feedback I provided.
Original:
Beware of extreme mark up on products that are available on Amazon as my package arrived from.... Amazon! Lesson learned and will not buy from again nor recommend to anyone
D
DAVID MYERS · 6 reviews · Experienced 2025-12-16 ·
★★★★★
Awesome Toys
The description and pictures online are very good. The arrangements by age, make it easy to choose the correct items for all the children in your life. Ordering was easy.
A
Ann Conway · 4 reviews · Experienced 2025-12-22 ·
★★★★★
I made a last minute Christmas purchase…
I made a last minute Christmas purchase for my 6 year old grandson who has a love of the solar system. The puzzle and solar projector arrived quickly. The quality is great and best of all my grandson loved both gifts. Thank you.
E
Ed Mullin · 3 reviews · Experienced 2025-12-25 ·
★★★★★
My granddaughter loves the Instruments
My granddaughter loves the various instruments. It was easy to order and arrived promptly in good order
c
customer · 2 reviews · Experienced 2025-12-29 ·
★★★★★
DONNA an exemplary representative!
Donna has been absolutely great in helping me return a rock tumbler that I had already purchased a year prior for my grandson. She has worked diligently to ensure my refund. Donna has treated me with dignity concern and knowledge. Her friendly outgoing personality has made the lengthy experience very pleasant. She instantly inspired trust in her ability to expedite my request. Donna should be greatly valued as a superior employee. Thank you Donna.
P
PAM · 7 reviews · Experienced 2025-12-25 ·
★★★★★
Christmas gift for grandkids!!
Christmas gift for grandkids!!
They love it! Keeps them both busy!!
This was an expensive purchase but well worth it! The quality is exceptional. So many options to intrigue inquisitive little minds. My 6 month old grandson’s instant favorite.
H
HANRAHAN, MARIA E · 5 reviews · Experienced 2025-12-25 ·
★★★★★
I thank you for making this wonderful…
I thank you for making this wonderful toy, my grandson made his first steps pushing the galloping horses!!
The materials and smart design works wonderfully.
C
CBailey · 2 reviews · Experienced 2025-12-19 ·
★★★★★
I bought the magnet set
I bought the magnet set, which was very inexpensive and was a huge hit with both my two-year-old and 4 1/2 year-old grandchildren. They loved it so much. The parents took it on the airplane to São Paulo. Bless if you ever want a truly outstanding customer experience order something from this company. Donna is on top of it!
M
Melissa · 1 review · Experienced 2025-12-17 ·
★★★★★
TOTAL SCAM
Ordered on Dec. 4th 4 toys total $236, was told would be delivered Dec. 11th no tracking number, reached out Dec. 11 was told it would be delivered Dec. 11-12th no tracking number. Reached out Dec 12th was told it would deliver the 18th no tracking number. Reached out Dec. 16th for a tracking number, "cannot provide one if you don't receive by the 18th we will reopen a trouble report". Same exact 4 toys on amazon $84!! Total Scam
E
Ellis Stewart · 1 review · Experienced 2025-12-15 ·
★★★★★
Outstanding Customer Care
1. Easy to use website
2. Excellent selection of products
3. Easy ordering process.
4. Prompt shipping.
5. Wonderful Customer Care Leader, Donna Wilson, who went far above & beyond to promptly & totally satisfactorily deal with a pricing concern we had. Never saw such professionalism & concern for customer satisfaction. Simply outstanding!!
6. We will be back for more as our youngest grandson grows & is ready for more advanced STEM products!
Being a geographically distant Great Grandmother, I work hard to find unique toys for the "Great Grands". I rely on Smart Kids Planet to offer me a selection of great ideas. Their selections and the reviews from other gift shoppers allow me to purchase some wonderful, well-loved toys. I have purchased talking Teddy Bears, very tall robots, educational globes and a variety of other items. This makes my life a bit easier.
