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Media & Publishing

Sonix

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102 reviews

4.8102 reviews
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About Sonix

Data updated
Website
sonix.ai
Category
Media & Publishing
Location
United States
Status
Unclaimed
Last 12 months
22 reviews
Replies to negative
20% (1/5)
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About this business

Automated transcription, translation, and subtitling. Trusted by millions of users.Fast, accurate, affordable, and secure. Sonix is SOC 2 Type 2 compliant.Search transcripts, share transcripts, dozens of export options, integrations, subtitles, captions, and full API.Sonix overview: https://youtu.be/FXEL7TOKEXAIntroduction to Sonix: https://sonix.ai/introduction-to-sonixSonix pricing: https://sonix.ai/pricingSecurity: https://sonix.ai/security

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Is Sonix legit?

Sonix (sonix.ai) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 20% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-08-11.

What people say

Sonix is a very user-friendly and transparent platform

Sonix is a very user-friendly platform, and they are very transparent about what is included in the monthly fee. There were no surprises when I uploaded multiple recordings for transcription, as I expected to incur an additional fee at a reduced rate due to my monthly subscription. It's transcribed very fast and is quite accurate.

What a great transcript experience!

I love the work they are doing at Sonix. Thir webpage is really simple to use and yet you get everything you need. Their transcripts are really accurate, I have tried them both in English and Spanish and I can say that most of the time there is very little to no editing on the final text. Also, the ability to label speakers is amazing. Overall, I love using their service and will surely increase my usage in the future.

Underdeveloped technology and poor service

The customer service is totally hopeless. There was a technical issue that doesnt allow exporting the subtitles correctly. I asked for help in the chat and literally they replied once per day. So after a whole two days, all the reply I got is they will ask the technicians what's going on. This is not what I'd expect from a paid service. They have proved themselves to be incompetent both at technology and service level. Also, one thing many AI transcribers do not understand is that native speaker often mix English into Cantonese. The users are literally doing all the transcribing work themselves. So whoever is reading this now, please could you take this in mind when you are developing a better transcribing tool? thanks.

I signed up for the $22 monthly…

I signed up for the $22 monthly subscription thinking it included transcriptions. To my surprise, Sonix charges extra for every single transcription on top of the subscription fee. In the end, I paid $50 in one month, even though I had already paid for the membership. Yes, it’s partly my fault for not reading every detail carefully, but honestly, I never imagined any platform would charge separately for the core service after paying a subscription. There are other, much better transcription platforms out there that offer everything within a lower monthly fee and provide way more features. Sonix feels like a trap for unsuspecting users. Wouldn’t recommend.

Reply from Sonix2025-03-28

I'm sorry you feel this way and had this experience. I can appreciate it wasn't great for you. Just so you know, we try to make it abundantly clear that to use Sonix you will be required to pay a subscription fee and a hourly fee on the Premium Plan. On the Standard Plan it is simply $10 per hour. We detail this on the pricing page (https://sonix.ai/pricing). To take it one step further, and to make it abundantly clear of our pricing, every user is required to check a box that states that they understand that the pricing for Sonix is a subscription fee plus an hourly fee. You would have checked this box upon checkout. Again, I'm sorry you didn't read through the pricing in detail and had this experience.

Works with conversational Arabic

I wanted a transcript of a video clip of two Saudi Arabian men greeting each other, because I am beginning to learn conversational Arabic, and Sonix provided that, with no fuss. I was then able to get an English translation from the Arabic transcript. A native Arabic speaker confirmed for me that it was an accurate transcript of the conversation.

It works great

It works great, high transcription quality and the ability to easily edit the generated transcription, which you don't find in many similar apps. And the payment model is excellent for me as an occasional user who doesn't want to pay regular subscription fees regardless of whether I use it or not, you only pay for the actual use on sonix.

It worked fine with English voice and English words

I tested the application with a voice recording of an interview in English and it looks fine to pickup the said words in English and write it down in English. The ironic thing is that ChatGPT couldn't do the transcript but recommended to me to try sonix.ai and other apps and I tried and it worked. 😊

Transcriped very well

There was a video on Youtube. It was the Romania version from "The voice 2018". I want to know whant the Jurors was saying after the brilliant performance from Bogdan Ioan - Earth Song. And it this site helped me very well. The translation was not perfect but very well! Chat GPT helped me to make it perfect. But without this site i would never have been able to translate it. Thx Sonix.ai

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