SpinPals Casino (spinpals.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 38% of negative reviews. Last updated 2026-08-10.
What people say
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Brose · 3 reviews · Experienced 2026-06-20 ·
★★★★★
They ban valid accounts and steal your…
They ban valid accounts and steal your money. Stay far, far away.
Reply from SpinPals Casino2026-06-24
Hi there, We're sorry to hear that you feel this way.
We want to clarify that we do not ban valid accounts or confiscate funds arbitrarily. Account restrictions are only applied following internal reviews related to security, compliance, or violations of our Terms of Service.
We understand that account actions can be frustrating, especially when they impact your ability to access the platform. While we may not always be able to share specific details regarding internal reviews, these decisions are not made lightly.
We appreciate your feedback and take concerns regarding account actions seriously.
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April · 4 reviews · Experienced 2026-06-20 ·
★★★★★
If I could give them a 0 I would
If I could give them a 0 I would! I just tried purchasing the new player package and thank god it was secluded due to suspect fraud! They tried charging my card 5 x instead of just the one time. Not cool at all!
Reply from SpinPals Casino2026-06-24
Hi there We're sorry to hear about your experience.
We want to clarify that we do not intentionally submit multiple charges for a single purchase. In some situations, payment providers or banks may flag repeated authorization attempts as potential fraud, which can result in multiple pending attempts being visible even though only one transaction was initiated or completed.
We're glad your bank's fraud protections worked as intended, but we understand how concerning this must have looked from your perspective. If you believe an incorrect charge was processed, we'd be happy to review the transaction details and investigate further.
Thank you for bringing this to our attention.
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Mark Perez · 26 reviews · Experienced 2026-06-19 ·
★★★★★
I don't know how you can become vip…
I don't know how you can become vip here, probably spending millions, cause I spent tens of thousands and still not vip. Also lately they do not approve redemptions for 11 business days. What the point of playing here. Support is always rude and never answers questions. They don't value players, never care about feedback, not changing anything. You don't get coins back as on other casinos, promo packages are awful. Especially support agent Ivon is rude. I would never again deposit here, because they don't appreciate your loyalty .
Reply from SpinPals Casino2026-06-24
Hi there We're sorry to hear that your recent experience has left you feeling this way.
We understand how frustrating it can be when redemption processing takes longer than expected, especially as a long-time player. We also recognize that clear communication and respectful support interactions are important, and we're sorry if your experience fell short of those expectations.
VIP status is based on a variety of factors and not solely on total spending, and we understand that this process can sometimes feel unclear from a player's perspective.
We appreciate your feedback regarding redemption timelines, promotions, loyalty rewards, and support interactions. Feedback from players helps us identify areas where we can improve, and we'll make sure your concerns are shared with the appropriate teams.
Thank you for taking the time to leave your review.
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Justin Ring · 5 reviews · Experienced 2026-06-19 ·
★★★★★
fun games lots of cool stuff hopefully…
fun games lots of cool stuff hopefully they send promo codes
This site is very sketchy and inconsistent. The first redemptions I did were instant and good. Now I put in a redemption and it has been a week of customer support blowing me off. When you ask about the redemption, they just tell you "I can not tell you the timeframe that your redemption will be processed". I asked them to escalate the issue and copy me on it and Ivon from customer service proceeded to END the chat on me without saying another word. It also still showed him online, which implies that the customer service just did not want to support my request. Please tread carefully on this site, they are very inconsistent and do not communicate well at all when dealing with giving you your money.
Reply from SpinPals Casino2026-06-24
We’re sorry to hear about your experience and understand why this would be frustrating.
We know redemption delays can feel concerning, especially if your earlier redemptions were processed instantly. While some redemptions may require additional review or processing time, we recognize that clear communication is just as important as the payout itself.
We’re also sorry to hear about the support interaction you described. Ending a chat without properly addressing your concern is not the experience we want for our players, and your feedback will be shared with the appropriate team.
We appreciate you bringing this to our attention and will continue working to improve both redemption updates and support communication.
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mark lathrop · 1 review · Experienced 2026-06-11 ·
★★★★★
Banned account for no reason
Banned account for no reason. Stole $100 from me like hundreds of others.
Scam site. DO NOT USE.
Customer support gives no answers whatsoever because they have none. They just wanted to steal my money
Reply from SpinPals Casino2026-06-24
We’re sorry to hear about your experience and understand how upsetting an account ban can be.
We want to clarify that accounts are not banned and funds are not withheld without review. Account actions are based on security, compliance, or Terms of Service concerns, and decisions are not made arbitrarily.
We understand that limited details can be frustrating, but for privacy and security reasons, we may not be able to share every part of an internal review publicly. We appreciate your feedback and take concerns like this seriously.
J
Jose Ruiz · 13 reviews · Experienced 2026-06-17 ·
★★★★★
I had one of the luckiest runs ever with 25SC I had left over pass their max 500 withdrawal, I turned it into over 1600 lol they’re being extra careful with KYC verification before making any more withdrawals, I like that they play safe. :)
Good games, they take extra steps to verify you before making large redemptions
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Saltyballz · 2 reviews · Experienced 2026-06-10 ·
★★★★★
They won't cash me out
I've been a loyal customer with spinpals and it was my go to. Never had a problem topping up or cashing out until about a week and a half ago. My last redemption has been pending for over a week and there support has since stopped responding to me. They kept giving me the same generic answers which was zero info and zero help. I was specifically told that it was not a backlog. Itsnl going on two walks and still nothing . I'm starting to think they are just going to keep my money. My username is
Saltyballz84.
Verified returning player. Redemption pending 5+ days. Support confirmed no backlog but has now ceased all communication with no timeline given.
Reply from SpinPals Casino2026-06-24
We're sorry to hear about your experience, especially as a loyal returning player who has previously had successful redemptions.
We understand why a pending redemption with little to no meaningful updates would be frustrating. We also recognize that receiving generic responses without a clear explanation or timeline can make it feel like your concerns aren't being addressed.
Please know that delayed redemptions do not mean your funds are being withheld permanently. However, we agree that communication during these situations is extremely important, and we're sorry if we failed to meet your expectations.
We appreciate your feedback regarding both the redemption delay and the support experience. Concerns like these help us identify opportunities to improve communication, transparency, and the overall player experience.
Spinpals is awesome . Tons of games to play and win big on . Absolutely love them
K
Kathryne Aleyse West · 2 reviews · Experienced 2026-06-16 ·
★★★★★
SpinPals is the best!!
SpinPals is the best!!! Fun games, customer service is always quick to respond and super fast redemptions! 10/10 👍🏻
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Christopher Oneal · 23 reviews · Experienced 2026-06-14 ·
★★★★★
This site is trash
This site is trash. Lowest RTP of any platform. I just ran over 500 spins on Le Digger and in 500 spins I got 1 coin for x2, 0 free spins and the raccoon reject threw exactly 1 stick of dynamite which resulted in 0 coins. The game took $24 and that was the result. I looked at the info screen because this was literally the worst gaming session I've ever had and their RTP was set at 94% and it is normally 96%. 2% is huge on a high volitility game like this. I used to like spin pals but like all the rest they got greedy so now they are just robbing people. In the long run you will realize you just robbed yourself. Don't play here, if you do you will regret it. I'm thinking about all the other places I could have played that $24 and it last more than 5 mins at .05 a spin. Slimy greedy pigs.
Reply from SpinPals Casino2026-06-24
Hi there, We're sorry to hear about your experience and understand why this session was frustrating.
We know it can be disappointing when a game doesn't perform the way you expect, especially during an extended session where bonus features seem rare or absent. High-volatility games, by nature, can produce long stretches without significant features or payouts, even though that doesn't make the experience any less frustrating in the moment.
We appreciate you sharing your feedback and are sorry that this session left you with a negative impression of the platform.
G
Grant Millard · 2 reviews · Experienced 2026-06-12 ·
★★★★★
This is hands down my favorite casino…
This is hands down my favorite casino out there. They have the best games, always have good deals on coins and the support is very quick and responsive. I highly suggest you give it a try. And when you redeem it is very quick. I love their daily bonuses as well as their daily spins.
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Marquetta Brown · 2 reviews · Experienced 2026-06-12 ·
Spinpals support is quick & helpful!! Once I provided the requested information, my issue was resolved immediately!! Redemptions are easy, & very fast! Plus the daily missions are a fun way to earn extra SC to play with. 10/10 great site!!
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Matt · 4 reviews · Experienced 2026-06-10 ·
★★★★★
Good variety of games and promotions
Good variety of games and promotions. Recently, location detection has been a bit hit or miss and my redemptions went from instantly being transferred to taking a few hours. the one I made yesterday has been sitting at pending for over a day now. Not a good sign
Reply from SpinPals Casino2026-06-14
Hi there — thank you for your feedback and for highlighting both the positives and areas where we can improve.
We’re glad to hear you’ve enjoyed the variety of games and promotions. We also understand your concerns regarding recent geolocation issues and redemption processing times.
While many redemptions are still processed quickly, occasional delays can occur due to processing volume, account reviews, or payment partner requirements. We know that a redemption remaining pending longer than what you’re accustomed to can be concerning, and we apologize for the change in experience.
We appreciate you bringing this to our attention and are actively working to improve both geolocation reliability and redemption processing consistency. Thank you for being a valued player.
I like this casino mostly, but when you get free spins on a game, like today, 25 spins on piggy bank, well you couldn't have picked a better game because you win absolutely nothing on that game. ever it's impossible, you have to get three in the middle row. those games are a waste of money. if you're trying to show that your Casino pays out that didn't do it.. got a big fat ZERO for 25 spins, when somebody who plays there every single day ,spend money there every single day, gets a dime on the free spin bonus every single day nothing more, and then you get free spins of that pay absolutely nothing every single time. but this one topped the prize.. I'm second guessing my choices..
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Marcus Barnes · 5 reviews · Experienced 2026-06-09 ·
★★★★★
Great experience with casino
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Brian James · 10 reviews · Experienced 2026-06-08 ·
★★★★★
One of my favorites
One of my favorites. Constant freespins and bonuses added and the cashouts are very fast. Highly recommend playing here
