Made-in-China.com

My first and last experience buying from China

My first and last experience buying direct from China. I found the Guangzhou Star Paraselene Amusement Equipment Products advertisement on a Chinese website called Made-in-China.com. I contacted the company and set about placing an order for a 2 metre inflatable boat. The only time colour was ever mentioned was when I was presented with three photographic options. I chose the grey and black option because that is the colour scheme of my larger boat for which I was buying the inflatable to use as a tender. I paid the invoice and everything seemed to be going well until the package arrived. To my dismay I saw that the boat had a cherry pink floor. It was a complete colour clash and totally unsuitable for my purposes. I contacted the company. They told me I could buy another floor for the boat in grey. The total cost of this with freight to Australia would be about an extra half of what I had already paid. They told me it was my fault the floor was pink because when I had been asked if I wanted the inflatable floor or the cushioned floor, I had chosen the latter. This was complete rubbish. I had never been asked what colour I would like the floor to be. I had simply assumed that having chosen the colour of the boat from the photograph, that would be the colour I would be getting, floor included. The boat in the photograph had a grey floor. Having to pay further freight was bad enough, but demanding that I pay for a new floor at their normal price was complete meanness. So I told them that. They simply stopped replying to my emails. Their behaviour was appalling, certainly not what I am used to. The old adage “if you look after your customers, your business looks after itself” doesn’t seem to apply in China, certainly not with this company. I advise anyone reading this review never ever to enter into any business with Star Inflatable of Guangzhou.