Effortless weight loss, made for you. We connect patients with safe & effective weight loss medication, personalized for by board-certified doctors.
Written by the business, not verified by us.Willow (startwillow.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-07.
Reviewers had a great experience with this company. Customers constantly praise the responsive staff and knowledgeable doctors who provide clear guidance and make the entire program easy to follow. People love that customer service is exceptionally fast, ensuring all questions and concerns are addressed immediately with great care. However, some customers also noted that the oral pills produced zero results and felt completely ineffective compared to the injectable treatments. Reviewers expressed deep disappointment with the oral medication, mentioning it failed to provide any weight loss benefits even after months of use. Consumers experienced a lack of effects from the pills, leaving them wishing they had chosen a different option from the beginning.
Auto-generated from all reviews of this business. For reference only.Once I started the medication, my cravings dropped fast, especially late-night snacking, which was my downfall. If you’re a busy person trying to get things under control, Willow makes it doable.
Hi Shawn, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
I joined Willow after feeling stuck for years, and it’s been a breath of fresh air. The whole process was simple, and my provider made me feel understood from the start. They didn’t rush me or make me feel judged — just offered clear guidance that actually fit my life.
Hi Lena, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
I don’t usually write reviews, but Willow impressed me. The telehealth visit was professional and clear, and my provider set realistic expectations. Since starting GLP-1s, I’ve had steady weight loss, less snacking, and quick shipping/support. Seven weeks in, I’m down 12 pounds and feel more in control.
Hi David, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
The customer service is always wonderful. The replies are always quick and questions are solved immediately.
Hi Unity, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
The customer service provided by Mallory has been fantastic! I had some shipping issues with Fed Ex and they have made it right even though it was a Fed Ex issue, not Willow. And the communication all along has been great! Happy customer here!
Hi Michelle, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Literally lost no weight even with my diet change and exercising. Then their communication sucks everything is through text can’t speak to a real human. Definitely a scam and waste of my money.
Hi Tracy, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Their customer service is truly the best. Thank you.
Hi Tiffany, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
Mallory was wonderful in helping with a shipment issue. She was proactive and also extremely thorough in her follow-up.
Hi Danielle, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
I was not informed by their team that the medication concentration had changed. As a result, I injected more than twice the recommended dose and became very ill, ultimately fainting. This led to significant medical bills and a canceled prepaid vacation. For this reason, I would not use this service again or recommend it to others. Medications like this can make you extremely sick when they are not managed by a physician you see in person. There is a reason the FDA does not recommend compounded medications obtained through telehealth clinics.
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Great customer service and excellent communication. Quick to respond and resolve any concerns/questions. I had to delay my shipment due to travels and they quickly resolved so I would not miss a delivery. thank you to the Willow team.
Thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
I’ve had such a great experience from start to finish. The customer service is outstanding (thanks Mallory) and every question I had for the doctor or the team was answered quickly and with real care. Thanks to their support, I’ve reached my goal and finally lost the weight I couldn’t lose on my own. I highly recommend them to anyone on a similar journey!
Hi Romy, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Just started, but I know from previous glp1 compared to whatever I’m putting in my body that this isn’t close to comparable. How can I cancel?
Hi Lindsey, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Amelia went out of her way to solve an issue I was having. She was communicating as soon as she was informed. I really appreciate her help.
Hi Leah, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
Willow’s customer service is excellent. I can always be assured of a quick and informative response to my questions and concerns. Today’s experience further enforced my belief. Bravo
Hi Patricia, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
It is fake - I hate to say it but I have had gpl1 theirs is 100% not real its placebo - no reduction in craving and gain weight back - So sad I had hope
Hi Margaret, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Ran into a small issue with my prescription refill and I received a very quick and thorough reply from support!
Hi Kristine, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
Very quick responses to my questions. I was looking to lose 10 pounds for cosmetic reasons, I’m not obese. Good product. I had to request increases to my dosage to curb my hunger but after a few months I got there.
Hi Gayle, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Highly recommend Willow! I've had a very positive experience with this company. My doctor is helpful and quick to respond. Shipping has been on time every month. I had one issue at the very beginning where I was missing one of the tablets prescribed - the client services team quickly responded and had the pharmacy send it to me within days.
Hi Chelsea, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
I have had to contact Willow for a shipment concern (that was not their fault). The Care Team responded quickly and assisted me in tracking down my deliver. I then had to readjust the next shipment and once again, the Team was responsive and efficient is addressing my concerns. I am thrilled with this company and looking forward to my success story.
Thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
I have not started a treatment with Willow yet. I have many questions and so far my experience has been great. Mallory literally responds within minutes. She has been patient with me as I have continued to have more questions. I have heard so many good things about Semaglutides, I do not need to lose a lot of weight, but I want to get to my pre-menopause weight. And I hear there are many other benefits of GLP-1's. If I make the decision to try them, I am definitely using Willow. I cannot say enough about how great Mallory has been to work with so far.
Hi Lisa, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
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