Stockpile (stockpile.com) has a 3.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 44% give 1 star; The business has replied to 33% of negative reviews; 38 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Stacey · 1 review · Experienced 2023-04-05 ·
★★★★★
They need to change their advertising
They need to change their advertising. This is not meant for kids. I DO NOT recommend buying a kid a gift certificate for them as ALL THE MONEY will end up going to their $5 per month monthly fee (that they implemented after my kid was gifted a $100 gift card). (I get a per transaction fee, but monthly fee for a kid who got a gift card, the $100 dwindles down quite quickly if the stock is dipping as well!)
Reply from Stockpile2023-12-21
We deeply regret any inconvenience caused by this situation, and we want to emphasize that surprising you with the membership was never our intent. Should you require any help regarding your account, please feel free to contact us at [email protected].
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Ron C · 3 reviews · Verified · Experienced 2023-11-24 ·
Excellent customer service. The agent was able to determine what the problem was and get it fixed in a reasonable time frame.
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dee b · 1 review · Verified · Experienced 2023-10-27 ·
★★★★★
Stockpile representative was terrific
Stockpile representative was terrific, very helpful, friendly, professional. She was very prompt with her assistance and solved my problem. Very grateful for help and support.
I was very pleased with the information and advisement that Knicole, Calvin and Haley provided me with. I would recommend Stockpile to my family and friends. Thank you very much.
Very Knowledgeable and Helpful
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Laura · 1 review · Experienced 2023-11-05 ·
★★★★★
My child was gifted a gift card for it…
My child was gifted a gift card for it about 6 or 7 yrs ago. I checked periodicly to see if her stocks made any money and if they didn't. I had bought some more stocks for her over a year ago now. The company went to completly only app so I didn't check it as much. Well this morning I noticed the stocks have been being sold and one is pending right know for holding by another company apex. It looks like the stocks they are selling they are withdrawing money from my account so they are making the money and I am owing makes no sense. I am completly floored how can they do this? How do I get out of this and cancel. I never signed anything that someone had control over the stocks. Just checked my bitcoin and it sat the way I left it so something if definitely up. Hoping a class action suit happens.
Reply from Stockpile2023-11-06
Hi Laura, we sincerely apologize for any confusion or inconvenience you've experienced with your stock investments. We understand your concerns and would like to help you resolve this situation as quickly as possible. Please reach out to us at [email protected], and we can work with you to discuss the best options for you.
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Christine · 2 reviews · Experienced 2023-10-10 ·
★★★★★
Problem solved
Edited with original review below the line.
Stockpile resolved my issue rather quickly after posting negative reviews. I wish it did not have to come to that, but I do appreciate how quickly the individual thoroughly researched my problem and resolved it. I am now in my account and can see everything I need to see.
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INVESTORS BEWARE!!!!
My Stockpile account has been locked since at least April 9, 2022. I have been unable to view my account information, including the amount of funds left, since that time.
Stockpile has made it extremely difficult to be able to resolve the issue. I cannot call them since they do not have a number to call. Stockpile customers are restricted to emailing the company and waiting for someone to respond via email. In my experience, it can take days later to receive a response.
When I contacted Stockpile via email to unlock the account, I was told the social security numbers for two of my three children was incorrect or mismatched, which is why the company locked my account. Stockpile did not provide a clear and secure path for me to attempt to get the account unlocked until September 2023. Meaning, a secure link for document upload was never provided before September 27, 2023. Through that secure site, I submitted the necessary documents for my two children. I also requested Stockpile to refund the fees charged while my account was locked for over a year.
After not receiving any notification of resolution, I reached back out to Stockpile via email on October 6 and again on October 7. I did not receive a response until October 11, 2023 letting me know: “I have reached out to our clearing house for an update on the restriction being lifted. Once I have more information I will reach out to you. I have also requested that the membership fees charged be refunded to your account. Please allow 2-3 business days for the refund to reflect your account.”
I would like to be able to close all 4 of my Stockpile accounts as soon as possible and be fully refunded of my money. I have no clue how much that is now that I’ve been locked out of the account for well over a year. No one has contacted me again, nor have I received any automated confirmation from the company that my account is unlocked.
The customer service for Stockpile is quite frustrating for a customer such as myself who needs to handle things in that given moment, and there is no number to call or a brick and mortar building to visit. I understand emailing may be the only means for the company to handle customer service. However, the severe time lag between responses and lack of executing the actual customer service request is problematic.
I’m trying to find out as much information as I can from FINRA and BBB on this company. There are quite a few negative reviews on BBB’s site.
The way this company is operating leads me to believe they are purposely locking customers’ accounts, making it difficult to communicate to resolve the issue, all in an effort to steal customers’ money. I am unclear on how the way Stockpile is handling my account would be considered legal by FINRA, SEC, or any other oversight entity.
Reply from Stockpile2023-11-06
Hi Christine, we would like to express our sincere apologies for any inconvenience you have encountered. The challenges you faced do not meet the level of care we aim to offer to each and every one of our valued customers. Rest assured, we are actively investigating your case, and a supervisor will be in touch with you shortly. Our utmost priority is to address and resolve this matter in a quick and efficient manner.
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Robert Stone · 1 review · Verified · Experienced 2023-10-27 ·
★★★★★
They followed and asked if there was…
They followed and asked if there was anything else they can do
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Aja Johnson · 1 review · Verified · Experienced 2023-10-26 ·
★★★★★
Fast response time
Fast response time, and showed willingness to explain the situation to me. Great customer service and support.
I am a seasoned investor. I have had an account for my daughter for over 5 years. In the beginning stockpile was okay with a webpage and options for service. In 2022 they went to app only and started charging a $4.95 monthly fee which they just started taking from the account. Now there is no service, no option to speak to anyone, and it has been very difficult to even withdraw her money. Their transaction times to move and receive money are the slowest I have ever seen. They don't even mail or send notices for end of year tax statements. You have to remember to login and print. They have limited reporting including ways to track your investments, gains, fees, etc. Not sure how you teach a child about investing with antiquated tools. There are better options for custodial accounts.
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OrganelleV V · 1 review · Experienced 2022-10-20 ·
★★★★★
Retroactively signed me up for a…
Retroactively signed me up for a subscription service I did not consent to. Then drained my account. Best platform to teach your family about scams.
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R M G · 1 review · Verified · Experienced 2023-10-05 ·
★★★★★
Excellent customer service
The customer service representative took complete ownership of my issue, guided me through it, and was extremely thorough. In fact, she followed up without my initiating. Super-attentive.
My interaction with Stockpile customer service via email has always been so efficient and effortless. I appreciate how quickly my problems are addressed and solved. I love investing with stockpile and it's part of my "fun" things to do! Thank you!
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Kevin Louviere · 1 review · Experienced 2023-10-03 ·
★★★★★
I've been trying to withdraw my money…
I've been trying to withdraw my money for over 3 weeks and they keep canceling my withdrawal for no reason. I emailed them three times and they've ignored me each time. I have tried to help center and The help center does not read my complaints they are holding my money hostage.
Prompt reply to my query via email. Professional, courteous,and very helpful: huge kudos to Krystal.
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Brenda · 4 reviews · Verified · Experienced 2023-09-14 ·
★★★★★
Stockpile is a great site for be able to by partial stocks!!
Stockpile has been great for me!! They have been very responsive to my questions. They have also had articles on each stock page about that stock and sometimes other stocks too!! I have only one complaint. That would be some of the dates of the articles are older. I do like the updates they send to me!!
Reply from Stockpile2023-09-22
We're happy to hear about your positive experience with Stockpile and how our team has been responsive to your questions. Thank you for taking the time to share your feedback with us!
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Ima Pistoff · 1 review · Experienced 2023-09-19 ·
★★★★★
Horrible
Horrible. They have been taking 4.95 a month for the past 13 months. No notification. Can't change address or email. Unable to close account because there is no way to update my linked bank account. Holding my money hostage. But they are happy to take a deposit from my bank into Stockpile if I wish, just not a withdraw. It is no accident they structured it this way. I await the day when a Class Action Lawsuit is filed. They will owe us all.
Reply from Stockpile2023-09-21
Hello, we understand the conversion to a membership-only platform was a big change for our customers. We're here to assist you. For billing inquiries or account updates, please reach out to us at [email protected]. Our dedicated team is ready to help.
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Daniel McCormick · 4 reviews · Experienced 2023-09-17 ·
★★★★★
I am trying to buy gift card stocks no in their top 10
I am trying to buy gift stocks other than the most popular stocks listed on the webpage. They say I can but I have spent over an hour trying to figure out how to buy a gift card stock other than their 10 most popular. What am I missting?
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Jeremy Werner · 1 review · Experienced 2023-09-16 ·
★★★★★
Horrible interface, bait and switch
They marketed as a free to use service and once we transferred money in they tried to force us to pay $4.95/month as a membership fee. On a minor account this is a ridiculously high fee. Also the interface is terrible and there are no real time trades, trades clear daily. No way to place a limit order, market trades only. The research is terrible. Pretty much useless. Would strongly recommend against using this for anyone.
The company was stand up and ended up refunding me completely when I complained. Stand by my opinions above but give them credit for resolving the issue. I won't use this product anymore.
Reply from Stockpile2023-09-18
Hi Jeremy, we apologize for any confusion regarding our service and fees. We appreciate your feedback regarding the platform's interface and functionality, and we understand that it may not have met your needs. Please reach out to our customer care team at [email protected] so we can address your concerns and work towards a resolution.
