Stockpile

Very user friendly for kids

Very user friendly for kids. My son has learned a lot from his investments on Stockpile.

The Worst customer support and stock platform. Don't bother!

I am beyond frustration with this company. I am requesting one simple thing from "customer support" All I ask is to help me login into my account and change my new email address. I thought, finally, after threatening to report to BBB, Kourtney responds via email to take care of the situation. That was 5 days ago and nothing has been resolved. I submitted my driver license for verification, as Kourtney requested. I responded back letting them know I did what was asked. At this point, I just want to freaking close the account and be done with this company. Worst APP platform ever. MY MONEY IS BEING HELD WITHOUT MY CONSENT. I WILL BE REPORTING THIS COMPANY TO THE SEC. POSTHASTE, I HOPE YOU LOSE YOUR LICENSE. BECAUSE THIS IS A SCAM.

Outstanding communication and a…

Outstanding communication and a willingness to resolve to concern in a timely manner, while remaining professional at all times.

They take action and work on your…

They take action and work on your concerns, especially recently when I had issues using their app on my phone. It was turning purple on the screen and I emailed them about it. "Wisdom" replied to me & updated me on how they were working on it. Now, the app works again. Thank you.

The item may be fake as all the letters…

The item may be fake as all the letters from the hoodie I purchased late falling off.

If I could leave a zero rating I would

If I could leave a zero rating I would. Stockpile took down their website and the only way to utilize them is via App now. They also incorporated monthly fees to have an account with them and also a transfer out fee of $75 if you choose to close your account. No thank you! Also, the customer service via email is terrible. They don't get back to you, or get back to you but don't answer your questions, or won't respond until you verify your identify by uploading your ID.

I love doing business with them

not only do I love doing business with them, but they have amazing customer service.

Good experience. App needs improving

Customer service was really responsive and my problem of a stock being "autosold" was fixed. However... a two step verification upon selling a stock would be a great improvement as i did loose a small amount of value upon the buy back. I would be so sad if a hacker could gain account access and wipe me out. The ap needs help. It had very primitive graphing and no real way to track trends like other apps have. An improvement on this while keeping easy to read would be a great help.

They are a SCAM

They are a SCAM. THEY STEAL YOUR MONEY AND CLOSE YOUR ACCOUNT. YOU CAN'T REACH OUT TO ANYONE EXCEPT FOR BOTs. FBI needs to investigate them.

Steer clear of Stockpile

This was a way for parents or family members to send Young investors stock to get them started investing. This platform changed and started charging these young people fees and forced selling the stock in order to pay those fees. There are better options out there for brokerage accounts that can actually be useful in the future. I would steer clear of stockpile

So helpful!

So helpful!! Love using the app :)

Great communication

Great communication. Peter rawlinson fan.lucid.🙃👌😂

Worst Customer Service Ever for Dealing with Fraud

I had fraudulent charges on my Stockpile account and it took 7 hours to get through to someone to report this. 7 hours of worrying about a significant amount of money. They do not have a hotline to call for fraud. They only have a chat option where a bot replies to you, and then you have to request to chat with a human. At this point it takes several hours to get a response. Then it supposedly takes 3-5 business days to resolve the issue. I'm in the waiting period to see if this actually happens. This is disgraceful when dealing with money services. Worst customer service experience I've had in over a decade, ANYWHERE, for ANY SERVICE. UPDATE: This whole issue started on June 15th. It is July 5th and I am STILL WAITING FOR A FINAL RESOLUTION. I just want to be able to access my account again so I can close it out. My bank handled the last details they needed to by June 25th. Stockpile is claiming as of July 3rd that it's not done on their side yet so they can't let me into my account yet. I'm now warning everyone I know to stay away from this company. They cannot be trusted. Your information is not safe with them and you are not a priority to them. I wish I could give a negative stars review. 2nd UPDATE: It's now July 7th, 3 weeks since the fraud was reported and STILL NO HELP. Every time I ask for an update it is anywhere from hours to over a day till I get a reply. Today when I chatted to them asking for an update, I was told that I was being helped in a different chat so the person was closing that chat, that 1 chat window that I've had open for 3 weeks trying to get help. NO ONE ELSE HAS MADE ANY EFFORT TO ASSIST. I suspect carrier pigeons would provide quicker replies and are probably more competent than anyone at this institution.

Kicked me out of my account and wont…

Kicked me out of my account and wont let me log back in. No phone number to call, chat takes 3 hrs to reply. Do not trust them, they treat novice investors like garbage, took my small savings and ran. Will file a complaint with the bbb and the SEC.

At first horrible until I got a new agent

At first, I had absolutely horrible service. My emails went unanswered. Once I threatened to call BBB I heard from the fabulous, Wisdom! She helped me quickly and professionally

I asked for my Stockpile account to be…

I asked for my Stockpile account to be closed on 4/29/2023, it was never closed out and they continued to charge me the membership fee. Theres no number to call, business only uses App on phones now, this company seems shady. DO NOT use them

Sold stocks and took out most of my…

Sold stocks and took out most of my money in fees I never agreed to.

need to stay away from them

need to stay away from them. they are robberies. so i used to buy stock for amc at ~3 per stock but they charged me 17 per stock. Also, they sold my stocks without my authorizations. 6/30/2023-Updating- Don’t pay attention to their responses. I contacted numerous times with them but never resolved the problem.

GREAT CUSTOMER SERVICE

They were great at customer service

They were great at customer service. I got a year of free membership. It’s a help for deciding if I want to invest more.