Stylewe

Dear Customer, We’re very sorry to hear about your experience and truly apologize for the inconvenience caused. Each product detail page includes a material description for reference, and we recommend reviewing it before purchasing. However, if the fabric you received does not match the description, please kindly take clear photos of the garment’s material tag and share them with us for verification. To assist you further, could you please provide your order number or the email address used for the purchase? This will allow us to investigate the issue thoroughly and address your concerns as quickly as possible. We’ve also sent you a private message to follow up. Once we receive the photos and order details, we will verify everything promptly and offer an appropriate solution. Our goal is to resolve this matter quickly and ensure you have a better experience with us. If you need assistance, please feel free to contact us via chat or email at [email protected]. We aim to respond within 24 hours. You can also click the earphone icon at the lower right corner of our website to start a live chat, or visit the contact-us page and select “OTHER-OTHER” to access the chat option. Again, thank you for reaching out to us on Trustpilot. We are committed to providing prompt and effective support to all our customers. Best regards, Lucy STYLEWE

Dear Customer, Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet expectations and appreciate the opportunity to address your concerns. As your order involved international shipping, delivery timelines may be longer, and tracking updates can occasionally experience delays due to carrier processing. We understand how this may have impacted your experience and truly appreciate your patience. We are also sorry to hear that our communication did not meet your expectations. Providing responsive and accessible support is very important to us, and we offer both email assistance and 24/7 live chat to ensure our customers can receive timely help with order tracking and any inquiries. With regard to the product, we recognize that expectations around style and quality can vary. Please be assured that we remain committed to offering carefully selected designs and continuously improving based on customer feedback. Concerning your return, we can confirm that your refund has been processed. As outlined in our return policy and communicated prior to the return, a $7.99 return shipping fee has been deducted. Additionally, the original shipping fee and Worry-Free Delivery service are provided by third-party partners and are therefore non-refundable. We will continue to improve our service and strive to provide you with a better shopping experience. If you need assistance, please feel free to contact us via chat or email at [email protected]. We aim to respond within 24 hours. You can also click the earphone icon at the lower right corner of our website to start a live chat, or visit the contact-us page and select “OTHER-OTHER” to access the chat option. Again, thank you for reaching out to us on Trustpilot. We are committed to providing prompt and effective support to all our customers. Best regards, Tracy STYLEWE

Dear Customer, Thank you for taking the time to share your feedback. We sincerely regret that your experience did not fully meet your expectations, and we truly appreciate your comments regarding our customer service. We are sorry to hear that the items you received did not match what you expected. We strive to ensure that our product descriptions and images accurately reflect the items, and your feedback is very important to us. If possible, we would greatly appreciate it if you could share photos of the items you received, so we can further review and improve. Regarding your return, we would like to confirm that we have already provided you with a return label via email. Once we receive your returned package, we will proceed with the refund accordingly. We will continue working to improve our products to provide you with a better shopping experience in the future. If you need assistance, please feel free to contact us via chat or email at [email protected]. We aim to respond within 24 hours. You can also click the earphone icon at the lower right corner of our website to start a live chat, or visit the contact-us page and select “OTHER-OTHER” to access the chat option. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regards, Tracy STYLEWE

Dear Customer, Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused. We would like to sincerely thank you for your long-term support and loyalty to our website. We truly appreciate having you as one of our valued customers over the years, and we are grateful for the trust you have placed in us. We remain committed to offering high-quality products at competitive prices, along with a variety of promotions and seasonal offers that we hope continue to bring value to you. We are very sorry to hear about the difficulties you encountered with your recent return experience. This is certainly not the level of service we aim to provide, and we fully understand how frustrating and disappointing this situation must have been for you. After reviewing your case, we are currently investigating a potential system synchronization issue between our shipping partner and USPS, which may have contributed to the confusion regarding the return label and tracking process. We are actively communicating with our logistics provider to identify the root cause and ensure that this matter is properly addressed and improved moving forward. In the meantime, we would like to prioritize resolving this for you as quickly and smoothly as possible. To help us proceed without further delay, we kindly ask if you could provide a clear photo of your return shipping receipt. Once we receive this information, we will immediately process your refund or exchange request in accordance with your preference. Please rest assured that your case is being handled with priority, and we are doing everything we can to ensure a fair and timely resolution for you. We truly value your feedback, as it helps us continuously improve both our service and customer experience. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Once again, we sincerely apologize for the inconvenience caused and thank you for your patience and understanding throughout this process. We genuinely hope to have the opportunity to restore your confidence in us and continue serving you in the future. Best regards, Tracy STYLEWE

Dear Customer, Thank you so much for your kind feedback and for sharing your experience with us. We are truly delighted to hear that you are satisfied with the items you have received so far,it means a lot to us. At the same time, we sincerely apologize for the delay with your recent order. Due to high demand for certain popular items, additional preparation time may be required, which can impact the shipping timeline. Please rest assured that we are expediting your order and will arrange shipment at the earliest possible time. The item is currently expected to be restocked around May 10, 2026, and we will closely follow up with our warehouse to ensure it is dispatched at the earliest opportunity. Once shipped, the tracking information will be provided to you promptly. We are continuously refining our inventory management and shipping processes to further improve overall efficiency and customer experience. In the meantime, we would be more than happy to assist you further,whether you prefer to continue waiting, switch to an alternative item with faster delivery, or explore another solution that better suits your needs. If you need assistance, please feel free to contact us via chat or email at [email protected]. We aim to respond within 24 hours. You can also click the earphone icon at the lower right corner of our website to start a live chat, or visit the contact-us page and select “OTHER-OTHER” to access the chat option. Thank you again for your support and understanding. We truly value your trust and look forward to serving you even better in the future. Best regards, Tracy STYLEWE

Dear Customer, Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you. Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. Thank you so much for your detailed feedback — We truly understand how disappointing this experience must have been, especially since you had a better experience with your previous orders. Regarding the dress, I’m really sorry to hear that the item you received did not meet your expectations. We definitely do not intend to mislead our customers, and I completely understand your concern about the differences you described (sleeves, waist, and fit). I’d really like to look into this further for you and help find a proper solution. As for the receipt showing only one item — this can happen if your order was shipped in separate packages. Each package usually includes its own packing slip, which may only list the item contained in that specific shipment. This does not affect the full order you placed. To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regard, Timmy STYLEWE

Dear Customer, Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused. We understand that everyone may have different expectations regarding style and quality, and we always strive to provide items that meet our customers’ needs. Your feedback is very important to us, and we take concerns like this seriously. We do offer a simple return process for eligible items. Once we have your order details, we will be able to check whether your item qualifies for return based on our return policy. If eligible, we can provide you with the return instructions and a return label, and proceed with the refund once the item is received.If you prefer not to proceed with a return, we would be more than happy to work with you on an alternative solution. To assist you further, could you please provide your order number or the email address used for your purchase? This will allow us to locate your order and offer you the most appropriate solution as quickly as possible. If you need assistance, please feel free to contact us via chat or email at [email protected]. We aim to respond within 24 hours. You can also click the earphone icon at the lower right corner of our website to start a live chat, or visit the contact-us page and select “OTHER-OTHER” to access the chat option. Again, thank you for reaching out to us on Trustpilot. We are committed to providing prompt and effective support to all our customers. Best regards, Tracy STYLEWE

Dear Customer, Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you. Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you. We sincerely apologize for the delay in the delivery of your order. We understand your frustration. Please know that we are doing our best to process and ship all orders as quickly as possible. Some delays may occur due to high order volumes or external factors beyond our control. Since it is international shipping, it may take a longer time to your place. Note: Delays may occur due to the shipping carrier, unexpected weather, etc. Your patience and understanding is highly appreciated. We regret to know that you've received a defective item. For defective item(s) issue, we recommend that you provide us with the relevant images via email. 1. a brief description of the related problem; 2. a clear photo of the defective part; 3. Please confirm whether the package arrived in good condition, if not, please kindly help us take a photo of the damaged outer packaging. We are sorry for all the inconvenience. But we do need this information to solve the problem.After checking the photos, we will solve this in an appropriate way. To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regard, Timmy STYLEWE

Dear customer, Thank you for bringing this matter to our attention. We sincerely apologize for the delay and any frustration this situation may have caused. First of all, we would like to assure you that we have responded to your previous inquiries via email and also reached out through the social media (via private message). However, we understand that you may not have received our messages, and we sincerely apologize for any inconvenience caused. In some cases, email providers such as Yahoo, Hotmail, Outlook, MSN, and Live may apply strict spam filters, which can prevent legitimate emails from reaching your inbox. To ensure you receive our messages, we kindly recommend the following: 1. Please provide us with a gmail address for further contact. If you don't have one, please provide any other email which is not Yahoo, Hotmail, Outlook, MSN or Live; 2. You can try to add us to your safe sender list (also known as "whitelisting"), reply to any one of our service emails or move any one of our emails from your spam/junk folder to your inbox. Secondly, regarding your order, the remaining item(s) are presale products, which require a longer preparation time than regular items. This is indicated by the “Presale” label shown in your cart and order details page at the time of purchase.We are very sorry for the extended waiting time and truly appreciate your understanding and patience. Please rest assured that we have already urged our shipping department to prioritize your order. Once the item is shipped, the tracking number will be provided to you immediately. If you prefer not to wait, please feel free to contact us to arrange a cancellation or exchange before shipment. Our customer service team is available via email at [email protected] or through our 24/7 live chat for further assistance. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, we sincerely apologize for the inconvenience and appreciate your patience and understanding. Best regards, Tracy STYLEWE