SUBLUE (sublue.com) has a 3.8 out of 5 rating on OK.one, based on 14 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 29% give 1 star; The business has replied to 50% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-10.
The Sublue Navbow scooter is one of the most fun toys I own. It appeals to every age group. My grandkids ages 7 to 19 love it at the pool. My folks age 88 are excited about it also. I am the star of the party when I bring it to the pool!
The only problem with this, is that every kid wants it. Had to buy a second one. Kids love it. will not put it down. Actually the adults love it too.
My husband bought 2 Sublue Navbow water scooters off Facebook marketplace. When he got them, he realized something was wrong with them and they wouldn’t stay on longer than a few seconds. Our kids were so disappointed and our night was almost ruined. Until my husband called Sublue and spoke to Eddie. He walked us through how to troubleshoot them and we identified the parts that needed to be replaced. Not only that but we were able to figure out how to bandaid the issue until we receive the parts. My kids were able to use them and ended up having a great night! It’s crazy to read other reviews and see that people received poor customer service with this company, because Eddie went out of his way to help us, even after his working hours. 5 stars from us!
Thank you so much for sharing this wonderful story! We’re truly happy to hear that Eddie was able to help troubleshoot the Navbows and keep the fun going for your family. Knowing that your kids were still able to enjoy them and have a great night means a lot to us. We understand that every support case can be different, but our goal is always the same: to listen, help, and find the best possible solution for our customers whenever we can. We’ll be sure to pass your kind words along to Eddie — your feedback is a great encouragement to our whole team. Thank you again for your trust, support, and 5-star review!
I can’t say enough about Sublue scooters and their custom service. My scooter reliability, prompt shipping and customer service is incredible.
I have never had the pleasure of meeting any support professional that is better than Eddie at Sublue in Walnut Ca. His expertise is astounding. His willingness to make his customer satisfied is infinite. I feel like I have a friend who loves Sublue products almost as much as me and can take the abuse I've put mine through and make it new again. I owned two, but after meeting Eddie in person, I bought two more. His nature engenders loyalty just like a best friend. I wanna explore the Sublue infinite with him and my hope is we meet up next someplace underwater and tropical like Kealakekua Bay on the Big Island. Let me know when you're going brudda. Aloha from Alaska to Eddie, the whole team at Sublue, and all of you who have found nirvana submersed.
Mahalo for such an amazing review. Your words truly made our day. We’re so glad you had such a memorable experience with Eddie—he cares deeply about our customers and takes real pride in bringing every Sublue scooter back to life whenever he can. Hearing that you felt not only supported, but welcomed like a friend, means the world to us. And the fact that you added two more scooters after meeting him in person is the highest compliment we could ask for. Thank you for sharing your Aloha from Alaska with Eddie and the whole Sublue team. We’re grateful to have customers like you in the Sublue family, and we hope your next adventure takes you somewhere warm, blue, and unforgettable. Until then, we’ll be here whenever you need us.
Sublue sent me an item that shows signs of impact and damage on the shipping box. When I wanted to return the item well within the 30 day period I was told no because they couldn’t verify the condition even though it was unopened and still in the shipping box.
Sent me a damaged item. Terrible customer service refuses to refund or replace.
I have had my Sublue Mix Pro for over two years and I cannot tell you how glad I am to have purchased it. In making search grids in the Bahamas I can cover so much territory, quickly, it is beyond a Godsend. Recently I had to return it for repair as one switch failed and I sent it to their facility. They returned it in perfect condition in less than two weeks and I was, again, so grateful. The staff I communicated with were so great and responsive, in this world, that is in itself a miricle. I would for sure recommend Sublue to everyone and if I ever purchase another scooter, it will be from them and probably be an upgraded selection. Thank you again, Kelly Finn
MIX feels powerful for its size, though the impeller hum is noticeable at top speed. Still easy charging and the magnetic trigger make it worth the splash.
Count me as part of the others that sent the batteries in for recall and expected some acceptable turnaround for their replacements. We were never warned that they did not have these in stock and repeated emails to customer service keep extending the wait time by two weeks to no avail. I expected these in May, then June, then late June, and the most recent update pushed these to July. It's so bad the company got Amazon to suspend peoples abilities to leave reviews on the product.
Hello Josh, We sincerely apologize for the extended delay and completely understand your frustration. The unexpectedly high demand for replacement batteries has led to longer wait times, but we are working hard to fulfill all requests as soon as possible. For further assistance, please feel free to contact [email protected] or call +1 855 206 8698. Thank you for your patience and understanding.
purchased a WINDEK SUBLUE WhiteShark Mix Underwater Scooter in may 2023. Battery expanded, died, and damaged the cover plate. Disposed of the battery and replaced out of my own pocket in 2024. This year there's a recall on the batteries and the replacement battery I purchased fell into the recall. Filed the paperwork and sent the battery per instructions. Now it has been months and still no replacement battery. Email responses are only excuses delaying the replacement. Recently stated they would send replacements by the end of May 2025, but now nothing.
Hello CFong, we sincerely apologize for the delay in your replacement battery. Due to a high volume of recall requests, many customers are still waiting. To expedite your case, please contact us at [email protected] or +1 855 206 8698. We value your patience and will do our best to resolve this quickly.
I'm really impressed with the power and battery life of the Sublue Navbow. I was able to dive for hours without needing to recharge, which made my underwater adventures so much more enjoyable.
The Sublue Navbow is worth every penny. It's packed with features you usually only get in much more expensive models.
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