Sunfere

Hi Hiba 🌸 Thank you so much for your lovely review — we’re so happy to hear that you loved the dress and that it fit perfectly ✨ It means a lot to know it looked just like the photos and gave you that classy feel you were hoping for 💕 We’re also really glad our customer service team could help you in a friendly and useful way. Thank you again for taking the time to share your experience 😊 Warmly, Joe sunfere Support Team 💖

Dear Ceylan, Please kindly note that our team was on holiday from May 1 to May 5. As our recent holiday period has just ended, and due to limited staffing, we are currently working through a large backlog of emails. Our team is working overtime to reply to all inquiries in the order they were received. We sincerely apologize for any inconvenience caused and kindly ask for your understanding if our reply is not as prompt as usual. Regarding your order SF20243180657, our colleague already processed your full refund immediately on May 11 (Monday). The refund will be returned to your original payment method. If you have any questions regarding the refund status, please feel free to contact us anytime and we will be happy to assist further. Once again, we sincerely apologize for the inconvenience caused. Kind regards, Charlotte Sunfere Support Team

Dear Aarefa, We sincerely apologize for the delayed reply and any inconvenience caused. Please kindly note that our team was on holiday from May 1 to May 5. As our recent holiday period has just ended, and due to limited staffing, we are currently working through a large backlog of emails. Our team is working overtime to reply to all inquiries in the order they were received. We sincerely apologize for any inconvenience caused and kindly ask for your understanding if our reply is not as prompt as usual. We would also like to let you know that on May 11, we already resent the detailed return instructions to you using a different email address to ensure successful delivery. Kindly please check your inbox/spam folder and reply to our email once received so we can assist you with the return process accordingly. Once we receive your returned item and confirm that the product is in good condition according to our return policy, we will arrange the full refund for you. We sincerely apologize again for any inconvenience caused and truly appreciate your understanding and patience. Kind regards, Charlotte Sunfere Support Team

Hi Kulwaawo 🌷 Thank you sooo much for your sweet review 😍💕 We’re incredibly happy to hear that you loved the quality of your pieces and that your order arrived even quicker than expected ✨ Hearing that shopping with us felt “worth every penny” truly means so much to our team 🥹💖 Your support and excitement honestly make all the hard work worthwhile. We can’t wait to bring you even more beautiful pieces you’ll fall in love with in the future 🌸 Thank you again for choosing Sunfere and for being part of our community ✨ Warmly, Joe sunfere Support Team 💕

Hello Arozoo, Thank you for your comment, even though you haven't placed an order with us. We understand your concern about the 1-star reviews on our Trustpilot page. Please note that Trustpilot allows anyone to leave a review and star rating, regardless of whether they have actually purchased from us. While you asked the system to ignore your rating, unfortunately, the platform will still count it toward our overall score, which honestly feels unfair to us as a brand as well. Second, we are a brand with over 700,000 real customers worldwide. With such a large number of orders, it is statistically normal to receive some negative feedback. These reviews, whether fair or not, also help us identify areas where we can continue improving. At the same time, no brand can satisfy every customer all the time. Some negative reviews may not always reflect the full situation and can sometimes be based on misunderstandings or personal expectations. To answer your core question directly: Yes, we are a legitimate company, and our products are real. If you truly want to verify our quality and credibility, Trustpilot may not be the best place to get a complete or fair answer — because here, only we (the official team) can reply to you. No other customers can answer your question publicly on this platform. If you would like to learn more before purchasing, we sincerely recommend checking multiple sources such as social media posts, videos, and customer styling content. Our customer service team can also provide product videos, sizing advice, and detailed assistance before purchase to help you shop with more confidence. We truly look forward to hearing from you and assisting you directly. We truly appreciate your interest in our brand and your understanding. Warm regards, Lea Sunfere Support Team

Hi Greta 🌸 Thank you so much for your lovely review! We’re so happy to hear you were delighted with both the quality of the dresses and the support you received 💖 We especially appreciate you mentioning the communication experience. We know how important timing can be when you’re ordering for a special event — especially when shipping internationally — so it means a lot to know our team was able to support you and help everything come together in time ✨ Your trust and recommendation truly mean the world to us. Feedback like yours encourages us to keep doing our very best for every customer, no matter where they are in the world 🌍😊 We hope your event was wonderful and that you felt amazing in your dress! We’d absolutely love to have you shop with us again soon. Warmly, Joe sunfere Support Team 💕

Hi Konstantinos 🌷 Thank you so much for your incredibly kind and detailed review — it truly means the world to us. We’re absolutely delighted to hear that you love the quality of our dresses and that they looked even better in person ✨ It’s also wonderful to know that our support team was able to assist you and make your experience a great one. We’re especially happy that the delivery to Greece was smooth and fast, and that the tracking helped keep everything clear along the way. Your recommendation and support mean so much to our team — thank you again for trusting us 💖 If you ever need anything in the future, please feel free to reach out — we’re always here for you 😊 Warmly, Joe sunfere Support Team 💕

Hi Adrianna 🌷 Thank you so much for your kind feedback — we truly appreciate your support. We’re delighted to hear that you’re happy with the quality, timely delivery, and secure payment experience. Providing a smooth and reliable shopping experience is always our goal. If you ever need any help in the future, please feel free to reach out — we’re always here for you 😊 Warmly, Joe sunfere Support Team 💕

Dear Rita, Regarding the issue of not receiving order confirmation emails or shipping notification emails, we sincerely apologize. This was caused by a DNS issue during our email system upgrade on March 28th. As a result, orders placed between March 28th and April 7th did not trigger confirmation or notification emails in a timely manner. We have since sent a unified email to all affected customers to inform them of this situation, and the issue has now been resolved. We deeply regret the inconvenience this has caused you. Your order was successfully canceled on April 10, 2026, and the corresponding refund has been processed. We are very sorry that we failed to notify you of the order status in a timely manner and did not update the product inventory information. We will make sure to improve these issues going forward. Once again, we truly apologize for this disappointing experience. Best regards, Joe sunfere Support Team

Dear Fatima, We’re truly sorry for the inconvenience and frustration this has caused. We understand how disappointing it feels to not hear back right away. Please kindly note that due to time zone differences, our response times may vary. In general, we reply within 24–48 hours (excluding holidays). For your exchange request, we sent you a detailed return/exchange guide on April 10, and we are currently waiting for your reply so we can proceed with the next step as quickly as possible. Thank you again for reaching out, and we look forward to assisting you soon! 🌞 Best regards, Joe sunfere Support Team

Dear Sara, We’re truly sorry for the inconvenience this has caused. This is Joe from the sunfere Support Team. Thank you for reaching out to sunfere Support! 😊 Regarding your order confirmation email: sometimes the confirmation message may be filtered into Spam/Junk or Promotions, so please kindly check those folders as well. At the moment, we’re unable to locate the order with the limited information shown on Trustpilot (to protect your privacy). Could you please email us at [email protected] and provide the email used to place the order, your full name, and your phone number (or a transaction screenshot/payment reference)? Once we receive these details, we’ll help you find the order right away, confirm the status, and resend the confirmation email if needed. Thank you again for reaching out, and we look forward to assisting you soon! 🌞 Best regards, Joe, sunfere Support Team

Dear Abdo, We sincerely apologize for the inconvenience you’ve experienced. The topic you mentioned: Algorithms Analysis Basics. Could you please clarify what you meant by “Algorithms Analysis Basics”? We checked our system, but we couldn’t find any matching order information based on the details available here, so it’s possible the name/email used on Trustpilot is different from the one used at checkout. If you have any questions about your order, please email us at [email protected] with your order number and the email used to place the order, and we’ll be happy to help you as soon as we receive them. Thank you again for reaching out, and we look forward to assisting you soon! 🌞 Best regards, Joe sunfere Support Team

Dear Lucy, We are very sorry to hear about your experience. As per your request, we have already canceled your order #SF20243154602 and processed a full refund to your original payment method. We have also sent you an update via an alternative email address, though we are not certain if you have received it. Could you kindly confirm whether you contacted us using the email address associated with your order? We would like to further investigate if there may be any issue with our email system. We sincerely apologize for any inconvenience caused and appreciate your understanding. Best regards, Lea Sunfere Support Team

Hi Halle 🌷 Thank you so much for sharing your experience with us. We’re truly happy to hear that your order arrived exactly as described and that it brought you peace of mind. We understand how worrying it can feel when you come across mixed reviews, so it means a lot to know that your experience was a positive one. Your kind words and support really mean so much to our team, and we’re absolutely delighted to hear that you’ll be ordering with us again 🤗 Warmly, Joe sunfere Support Team 💕

Hi Lauren 🌷 Thank you so much for your kind words — we’re really happy to hear that you found our communication helpful and reliable. It also means a lot to know you love the elegance and quality of our dresses, especially the fabric and overall look ✨ Your support truly encourages us to keep doing our best. If you ever need any help or have questions in the future, feel free to reach out anytime — we’re always here for you 😊 Warmly, Joe sunfere Support Team 💕

Dear designs We sincerely apologize for the delayed response. It appears that your email ended up in our spam folder, which is why we were unable to respond to you in a timely manner. We have already reached out to you via three different email addresses to ensure that you receive our reply. Could you please check your inbox and provide the necessary return information? Once we receive that, we will promptly process your return. Thank you for your understanding, and we look forward to resolving this matter for you. Best regards, Lea Sunfere Support Team

Dear ooryyy, We sincerely apologize for the delay in our response. Due to a high volume of inquiries and time zone differences, we were unable to respond as promptly as we would have liked. Could you kindly provide your order number or email address and send it to [email protected]？We will look into the status of your order and get back to you as soon as possible. Thank you for your understanding. Best regards, Lea Sunfere Support Team

Dear Najla, We sincerely apologize for the inconvenience you’ve experienced. We recently discovered that your follow-up email sent on March 6th ended up in our spam folder, which is why we weren’t able to respond to you in a timely manner. Additionally, we have already sent notifications from two different email addresses regarding your order. The item you ordered is a backorder style, and it is expected to be ready for shipment by March 14th at the earliest. If there are any further delays, we will promptly update you. Please note that the current situation in the Middle East may affect shipping, customs clearance, and delivery times. If possible, could you please let us know the specific date you need the suit by? We will check to see if it can be delivered in time. Alternatively, if you would prefer to cancel your order and receive a refund, please let us know, and we will arrange it for you. We sincerely apologize for any inconvenience caused and truly appreciate your understanding. Best regards, Lea Sunfere Support Team

Dear Emna, We sincerely apologize for the confusion and any inconvenience this has caused. It appears that when our system marked the order as shipped, it mistakenly indicated that both dresses had been sent out. In reality, the second item was shipped separately, and our backend system clearly shows that the Catharine Floral Lace Sheer Maxi Dress is still being processed. We have since corrected the order status on our system to reflect the accurate information. We truly apologize for any inconvenience this may have caused. Additionally, we had informed you via email on March 6th that the Catharine Floral Lace Sheer Maxi Dress was still in preparation and had not been lost. Could you kindly confirm if you received our email on March 6th? To ensure you received our reply, we have sent follow-up emails from three different email addresses. Please kindly check your inbox and respond so we can continue to follow up on your order and provide the necessary assistance. We are committed to resolving this and ensuring you have a positive experience with us. Thank you for your patience and understanding. Best regards, Lea Sunfere Support Team

Dear Hazra Suleman, Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We want to clarify that on March 2nd, we sent an email informing you that all three of the items in your order were on backorder. In that email, we also asked when you would need the items to be delivered. However, it seems that you did not receive our reply. To ensure you received the communication, we sent the email from three different addresses. Additionally, we’ve tried reaching out to you via social media. We deeply regret any confusion this has caused and truly apologize for the lack of transparency regarding your order and the delayed communication. We understand the importance of receiving your items by March 18th, and we’re actively working to resolve this. We would appreciate it if you could kindly let us know how you would like to proceed, and we will do our best to meet your needs. Thank you for your patience and understanding. Best regards, Lea Sunfere Support Team