Sunfere is an online fashion company founded in 2022. We offer a wide range of fashion-forward apparel that caters to women of all ages. Our product line is carefully curated to evoke a sense of adventure and wanderlust with a curated selection of clothing and accessories, we're your go-to for chic, travel-inspired style. Wear Your Shine-Endless Vacay Styles in One-Stop.
Written by the business, not verified by us.Sunfere (sunfere.com) has a 2.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 53% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-09-01.
I absolutely love the style and high-quality material of this dress! Unfortunately, the bust was a bit too small, so I’m exchanging it for a size up. The process has been incredibly quick, and my replacement is already shipping. Fingers crossed the new one fits perfectly.
The customer service is fantastic, and the dresses I received are truly high quality. The only downside is the shipping time. My first package took around 10 days, and I’m still waiting on the second one. Despite the wait, the clothes are definitely worth it.
Hi Piper 🌷 Thank you so much for sharing your experience with us! We’re really happy to hear that you’ve been pleased with the quality of the dresses and that our customer service has been able to provide you with a great experience 💕 We completely understand that waiting for an order can be frustrating, especially when you’re still waiting for your second package. We truly appreciate your patience and understanding. At the same time, it means a lot to hear that you feel the quality of the dresses is worth the wait ✨ We’ll continue working to make the shipping experience smoother and faster for our customers. We hope your second package arrives soon and that you love your next dress just as much as the first one 😊 Warmly, Joe Sunfere Support Team 💕
The top fits perfectly, but the medium skirt is a bit too loose around my waist. I’ll need to have it taken in slightly for a better fit, but the quality is so lovely that it’s definitely worth the effort.
Hi Alfredo 🌷 Thank you for sharing your feedback with us! We’re so glad to hear that the top fits perfectly and that you love the quality of the set 💕 We’re sorry the skirt is a little loose around the waist, but we’re happy to hear that you feel it’s worth the small adjustment. We truly appreciate you taking the time to share this with us, as feedback like yours helps us continue improving our fit and sizing. We hope you’ll love the set even more once it’s adjusted to fit you just right ✨ Warmly, Joe Sunfere Support Team 💕
This is a very sincere, genuine and honest review. I bought an outfit from them which looked very good and stunning but unfortunately it was not flattery on me. I decided to return it for a refund, that was where the nightmare started. They made the return process very hard and started offering me all sorts of alternatives after I have repeatedly said I want a full refund. They refused to send the address to which the outfit would be sent until I went to give a negative review. I met all the conditions for the return, they got the outfit back. I paid extra to have them sign for it because I couldn't trust them anymore. They collected the dress and for the next 20 days they did not acknowledge the receipt of the dress. I got fed up with them and contacted PayPal for my refund and they gave me a temporary refund pending their investigation. They found out I was right and made the refund permanent. After that Sunfere now sent an email that they have refunded my money which was not entirely correct. PayPal refunded my money not Sunfere. Please avoid business with this company.
Hello, We’re sorry that the return process left you with this impression, but we would like to clarify a few important details. Our records show that we sent the detailed return instructions on July 23 and again on July 24. Unfortunately, it appears that our earlier emails were not reaching you properly. Therefore, on July 29, we resent the return instructions from three different email addresses, after which we were finally able to continue communicating with you regarding the return. Regarding the refund, after your returned item was received, we processed the full refund through PayPal from our side. The refund was not issued independently by PayPal without action from us. We apologize if the PayPal dispute process made the refund status unclear. We’re sorry for the communication difficulties and the frustration caused throughout the process, and we hope this clarification helps explain what happened. Kind regards, Lea Sunfere Support Team
Hi, this is regarding my order SF20243246416. I ordered 3 maxi dresses from your website because all three were showing as available/in stock at the time I placed my order. However, after placing the order, I received an email saying that only 2 of the maxi dresses are available and the third one is currently out of stock. I am extremely disappointed and confused. If the third dress was out of stock, how were you able to charge me €98 for it? €98 is not a small amount, especially considering how expensive the dresses already are. I have received no proper update or solution from you. I have neither received the third maxi nor been given a refund for the €98 that you charged me. I would like you to either provide me with the exact maxi dress that I ordered, or, if you genuinely cannot fulfil the order, refund the full €98 immediately. I should not be charged for an item that you cannot provide, and I should not have to keep chasing you for my money. I had already seen several negative reviews about your company on Trustpilot before ordering, but I honestly did not expect to have this kind of experience myself. Please resolve this urgently and confirm whether you will be sending the maxi I ordered or processing my €98 refund.
Hello Hifsa, We’re very sorry for the disappointment and confusion caused by the delay with your order SF20243246416. We would like to clarify that the delayed item, Yvonne Diamante Feathered Pleated Maxi Chiffon Dress, was priced at £83.00. After the 15% discount applied to your order, the actual amount paid for this dress was £70.55, not €98. As we were unable to ship this item as expected, a full refund of £70.55 was already processed on August 30, 2026, back to your original payment method. The other two dresses were shipped on August 29, 2026 and are currently in transit. We sincerely apologize that the status was not communicated clearly enough. If you have any questions about the refund or do not see it after your bank's processing time, please contact us by email. We can provide the ARN (Acquirer Reference Number) to help your bank trace the refund. Kind regards, Lea Sunfere Support Team
Very disappointing customer service experience. I ordered three dresses from Sunfere and experienced quality/fit issues with all three. I provided photographs, measurements, and detailed information to customer service and made multiple attempts to resolve the matter directly. For the Naomi Twisted Neckline Layered Mini Dress, Sunfere acknowledged the zipper issue and offered a 100% refund, but the proposed solution required me to destroy the dress and provide video proof. I declined because I am not willing to destroy an item I purchased. I am willing to return it. For the Jessica Off Shoulder Ruffle Mini Dress and Helena Floral Lace Lantern Sleeve Mini Dress, I provided photographs and measurements regarding the issues. Sunfere did not consider the issues to be manufacturing defects and offered either a partial refund or a return at my own shipping expense. All three dresses are unworn, unwashed, unaltered, and have their original tags attached. I requested to return all three dresses and receive a full refund, but Sunfere has not offered prepaid return shipping. I understand that Sunfere has provided a return address. My concern is that I am being asked to pay the return shipping myself despite the issues I reported with the merchandise. This has been an extremely frustrating experience, and I expected a much simpler and more reasonable return and refund process.
Hello Marina, We’re sorry that this process has been frustrating, and we would like to clarify the situation regarding the three dresses. For the Naomi Twisted Neckline Layered Mini Dress, after reviewing the information provided, we acknowledged the zipper issue and offered a 100% full refund on August 21, 2026, without requiring the dress to be returned. We provided instructions on how to complete this option so the refund could be processed. Regarding the other two dresses — the Jessica Off Shoulder Ruffle Mini Dress and Helena Floral Lace Lantern Sleeve Mini Dress — we carefully reviewed the photos, measurements, and information provided but were unable to verify a manufacturing defect. The concerns reported relate to the fit of the garments rather than a confirmed quality issue. We have already provided the return address and detailed return instructions for these two items. Once the returned items are received and confirmed to meet the return conditions — new, unworn, unwashed, unaltered, and with all original garment tags attached — we will promptly process the refund accordingly. The partial refund was offered only as an alternative to returning the items, not as a refusal to accept a return. We sincerely regret that the process has caused frustration and remain available by email to continue assisting with the return. Kind regards, Lea Sunfere Support Team
It takes forever to deliver, products looks cheap and sizes are all of other the place. Return process is so complicated. They even offer a partial refund if “you think the return is too complicated”. The acknowledgment is right there. Avoid at all costs.
Dear Nathalia, Thank you for sharing your feedback, and we are sorry to hear that your experience did not meet your expectations. We would like to kindly clarify that the style you ordered is designed with a relaxed/oversized fit, which is intentional and clearly described on our product page. A slightly looser fit is normal for this design, and we hope this explanation helps. Regarding the return process, we provided you with the return address on August 27, 2026. We kindly ask that you ship the item(s) back at your earliest convenience and provide us with the return tracking information so we can follow up accordingly. Once we receive your returned items and verify that they comply with our returnable conditions (new, unworn, unwashed, and unaltered merchandise with all original internal garment tags), we will promptly initiate the refund or exchange process. We truly appreciate your understanding and cooperation. If you have any further questions, please don't hesitate to reach out – we are here to help. Warm regards, Lea Sunfere Support Team
The intricate details on this dress are absolutely astonishing! Keep up the amazing work, Sunfere. I really hope you don’t compromise on your quality like so many other brands tend to do. It’s rare to find such craftsmanship these days, thank you so much!
Hi Tyson 🌷 Thank you so much for sharing your thoughtful feedback with us! We’re truly happy to hear that you appreciate the intricate details and craftsmanship of your dress ✨ Creating pieces with beautiful designs and maintaining high-quality standards has always been something we care deeply about. Your encouragement means a lot to our team, and we’re grateful to have customers who value the time and effort behind each piece. We’ll continue working hard to bring you more thoughtfully designed dresses while staying true to the quality you love 💕 Thank you again for your support, and we hope to be part of more special moments with you in the future. Warmly, Joe Sunfere Support Team 💕
Beautiful dress but I simply changed my mind and went with a different dress. Customer service so far has been great but I haven’t gotten the return address and label yet and it’ll be a week tomorrow. I need to return asap! Can someone please provide the correct return mailing address??
Hello Ariel, Thank you for your kind words about the dress and our customer service. We’re very sorry for the delay in getting the return information to you. Please rest assured that our email communication will not affect your 15-day return window. As long as you submitted your return request within the valid return period, your return remains fully valid. We have now sent the detailed return instructions and return address to you by email. Please kindly check your inbox as well as your spam/junk folder. We sincerely apologize for keeping you waiting and appreciate your patience and understanding. Kind regards, Lea Sunfere Support Team
Huge shoutout to Nora for making my exchange so hassle-free! I was pleasantly surprised by how smooth the process was. Despite one minor mix-up with an item, everything arrived right on schedule. As always, the clothes are absolutely adorable. I’ll definitely be back!
Hi Lucas 🌷 Thank you for sharing your experience with us! We’re so glad to hear that Nora was able to make your exchange process smooth and hassle-free. We’re sorry for the minor mix-up with your item, but we’re happy to know that everything was resolved smoothly and arrived on schedule. Your patience and understanding truly mean a lot to us. We’ll definitely pass your kind words along to Nora — we’re sure she’ll be happy to know that her support made a difference 💕 It’s wonderful to hear that you love our pieces, and we can’t wait to welcome you back for your next Sunfere order 😊 Warmly, Joe Sunfere Support Team 💕
Great company, great quality clothing very good customer service
Hi Carmen 🌷 Thank you so much for your lovely review! We’re truly grateful for your kind words and so happy to hear that you’re satisfied with our clothing quality and customer service ✨ Your support means a lot to our entire team. We’ll continue doing our best to provide beautiful pieces and a wonderful shopping experience for our customers 💕 Thank you again for choosing Sunfere, and we look forward to serving you again in the future 😊 Warmly, Joe Sunfere Support Team 💕
If I could give zero stars I would. 1) item took weeks to arrive which was not clear on the site. 2) when it did arrive the shoes were awful. Poor quality, poor fit. Look like should be 2.99 on temu. 3) when I tried to return as they don’t fit , i am expected to pay £35 shipping to return. More than the shoes cost. Do not use. Do not even look their way. Worst site ever. (Trading as Sunoire)
Hello, We would like to clarify that we are Sunfere (sunfere.com). We do not sell shoes and have no affiliation with Sunoire. Based on the information in your review, it appears that this review was posted on the wrong company profile. Please kindly double-check the company you purchased from and remove this review from our profile. Thank you for your understanding. Kind regards, Lea Sunfere Support Team
Kira was an absolute lifesaver! I completely forgot to update my shipping address, but she responded quickly and sorted the issue out right away. The rest of the support team was just as helpful. It’s a huge relief to find such responsive and caring customer service!
Hi Amy 🌷 Thank you so much for your lovely review! We’re so glad Kira was able to help you sort out the shipping address so quickly. We know how stressful it can be when you realize an important detail like that was missed, so we’re really happy we could take that worry off your shoulders. We’ll definitely pass your kind words along to Kira and the rest of the team. It means so much to us to know that you felt supported and cared for throughout the process 💕 Thank you again for trusting Sunfere, Amy. We’re always here whenever you need us! Warmly, Joe Sunfere Support Team
Don’t fall for the high price tags on Sunfere thinking you're getting high-end, exclusive designer clothing. After my order arrived feeling pretty underwhelming for what I paid, I did a reverse image search on the dress. It turns out the exact same item, using the identical promotional photos, is available on multiple other fast-fashion websites and major online marketplaces for a fraction of the cost. They are drastically marking up wholesale items and pairing them with a terrible return policy. Do your research before buying!
Hello Sush, Thank you for sharing your feedback. We’re sorry that the dress did not meet your expectations for the price you paid. However, we would like to clarify one important point, as we don’t want other customers to misunderstand how our products are sourced. We do not purchase finished dresses from the fast-fashion websites or marketplaces you mentioned and simply resell them at a higher price. This particular style is produced through our own supply chain, and adjustments have also been made to its production based on previous batches and customer feedback. Regarding the reverse image search, our product images are real photos taken for the items we sell. Once images are published online, however, the same photos may appear on other websites or marketplaces. Therefore, finding identical promotional images elsewhere does not necessarily mean that the products are from the same source or have the same production standards. That said, we completely respect that you personally felt the quality did not justify the price. If there are specific concerns with the fabric, stitching, construction, or finishing, we would be happy to review them with you. We would also like to clarify that returns are available under our published return policy. If an eligible item does not meet your expectations, our customer service team can assist with the return process. We’re genuinely sorry that this purchase was disappointing and appreciate you taking the time to share your experience. Kind regards, Lea Sunfere Support Team
Huge shoutout to Lea! She totally saved the day after I messed up my shipping address at checkout. With several weddings coming up, this could have been a total disaster, but she fixed it within minutes. I’m beyond relieved!
Hi Janet 🌷 Thank you so much for sharing this! We’re so happy to hear that Lea was able to step in and fix the shipping address so quickly. We can imagine how stressful that must have been, especially with several weddings coming up! We’ll definitely pass your kind words on to Lea — we’re sure she’ll be so happy to know she was able to save the day for you 💕 And we’re really glad we could take one worry off your plate. Wishing you a wonderful time at all those upcoming weddings, and we hope you look absolutely amazing in your Sunfere dresses! ✨ Warmly, Joe Sunfere Support Team
Poor customer service and delivery My experience has been absolutely terrible so far… I ordered a dress on the 11th of August keeping in mind of the 5-9day delivery timeframe for an upcoming wedding. I initially received order confirmation, but over the week no shipping confirmation or details. I placed my order number to track its status where it showed “no records found”. By now it has been over the delivery period, and I’ve emailed customer service to receive nothing but an automated response on instructions to check my shipping status, how I’ve probably entered incorrect details, and a bunch of other nonsense that doesn’t address the problem . It has been well over their delivery time and I’ve yet to receive shipping details, confirmation and a response on the situation. I’m left with no explanation, no dress, and my money gone on a $200 dress i don’t even know I’ll be able to wear to the wedding
Hello Innat, We’re very sorry for the frustration and uncertainty this has caused, especially as you ordered the dress for an upcoming wedding. Due to the time difference, we do have automatic replies in place so customers can access basic order and tracking guidance while our team is offline. We’re sorry if the information in the automatic response did not address your specific concern. Please rest assured that your request has also been received by our customer service team and will be reviewed by a member of our team as soon as possible. The automated message does not mean that your inquiry has been ignored. We completely understand your concern about not having received shipping information yet, and we sincerely apologize for the inconvenience and worry this has caused. Kind regards, Lea Sunfere Support Team
My dress took about a month to arrive, so unfortunately, it missed my birthday. I was disappointed with the wait, but the quality is actually so nice that I’ve decided to keep it anyway.
Hi Wendy 🌷 Thank you for taking the time to share your experience with us. We’re truly sorry that the delivery took longer than expected and that your dress didn’t arrive in time for your birthday. We completely understand how disappointing that must have been, especially for such a special occasion. At the same time, we’re so happy to hear that you love the quality of the dress and decided to keep it. Knowing that you still enjoy your piece means a lot to us ✨ We truly appreciate your feedback about the shipping time, and we’ll continue working to improve our delivery experience so our customers can receive their special pieces when they need them most. We hope your dress brings you many wonderful moments ahead 💕 Warmly, Joe Sunfere Support Team 💕
I’ve returned an item and it was delivered at their warehouse on the 28th July. It’s 15 business working days and still haven’t received my refund. Their policy says their return inspection takes 7-10 business day, and it’s clear this overdue. I’ve chased up on email twice but no response, yet I have emailed before returning and they were very quick to respond.
Hello, We’re very sorry for the delay and completely understand your concern, especially as the return has already been delivered to our warehouse. At the moment, we’re unable to locate your order based on the information shown in this review. Could you please provide your order number or the email address used to contact us? We’ll look into the return and refund status for you as soon as possible. If you have been contacting us from an @icloud.com email address, we would also recommend trying another email address if possible. We occasionally find that iCloud mailboxes may reject incoming messages when storage is full, which can result in customers not receiving our replies. We sincerely apologize for keeping you waiting. Once we can identify your order, we’ll check what has happened and help resolve the refund issue. Kind regards, Lea Sunfere Support Team
Everything is just as pictured and true to size! Customer support is excellent and super fast, always helping me out. I also really appreciate the discounts they send to my email sometimes!
Hi Tonya 🌷 Thank you so much for your wonderful review! We’re so happy to hear that your items arrived just as pictured and that the fit was exactly right for you ✨ It truly means a lot to know that our customer support team has been able to provide you with quick and helpful assistance whenever you need it. We’re also glad you enjoy the special offers we share — we always hope to bring our customers something beautiful at the right moment 💕 Thank you again for your continued support, and we look forward to helping you find more pieces you’ll love in the future 😊 Warmly, Joe Sunfere Support Team 💕
The outfit is precisely as described, and the shipment was quick! I am very excited to wear this gorgeous dress on my upcoming Mexican cruise formal nite.
Hi Katie 🌷 Thank you for sharing your experience with us! We’re so happy to hear that the dress arrived as described and that the shipping was quick. It’s wonderful to know that you’re excited to wear it for your upcoming Mexican cruise formal night ✨ We hope it makes you feel confident and beautiful for such a special occasion. Thank you again for choosing Sunfere, and we’d love to help you find more beautiful pieces for your future events 😊 Warmly, Joe Sunfere Support Team 💕
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