Bad experience
Hi, this is regarding my order SF20243246416. I ordered 3 maxi dresses from your website because all three were showing as available/in stock at the time I placed my order. However, after placing the order, I received an email saying that only 2 of the maxi dresses are available and the third one is currently out of stock. I am extremely disappointed and confused. If the third dress was out of stock, how were you able to charge me €98 for it? €98 is not a small amount, especially considering how expensive the dresses already are. I have received no proper update or solution from you. I have neither received the third maxi nor been given a refund for the €98 that you charged me. I would like you to either provide me with the exact maxi dress that I ordered, or, if you genuinely cannot fulfil the order, refund the full €98 immediately. I should not be charged for an item that you cannot provide, and I should not have to keep chasing you for my money. I had already seen several negative reviews about your company on Trustpilot before ordering, but I honestly did not expect to have this kind of experience myself. Please resolve this urgently and confirm whether you will be sending the maxi I ordered or processing my €98 refund.