Sunnova Energy Corporation (sunnova.com) has a 3.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Utilities and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 39% give 1 star; The business has replied to 60% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-10.
People are great customer service is great great company. Love my solor.
We appreciate your feedback, Gloria! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
up to date info on my solar production
Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
They did everything just the way they said they would!!!!
We appreciate your feedback, Maureen. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
I’m not sure who is giving all these incredible reviews. From my experience, I was spammed by phone calls in the time leading up to my closing (solars panels were added to the house during build) by call center team members who could not answer my questions but could only read from a script. Now that I have the panels, I find they are loose. Knocking around in the wind. And I can’t get anyone from their team to return my call. I am just told over and over again that the case has been filed. Not sure at what I’ll become a priority—when they actually start a fire or damage my roof? The customer service is atrocious. I’d recommend anyone but this poorly managed company.
Hello John. We appreciate your ongoing engagement regarding this matter. Rest assured; our team is actively working on reviewing your case details. We understand that your time is valuable, and we will make every effort to contact you as soon as we have an update or additional information regarding your case. Thank you for your patience, and we look forward to providing you with the assistance you deserve.
Everyone I delt with was wonderful!! Great job.
We appreciate your feedback, Frankie. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
We appreciate your feedback, Yahaira. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
The initial meeting was pleasant and informative. All the work with the town was done by the company and installation was very quick. I didn’t have to do a thing and I didn’t pay a dime! I’m
We appreciate your feedback, Lori. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
I count with the system back up during energy power outage.
Hello Angel. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
The sales/liason person, Ian Gerber, was outstanding.
We appreciate your feedback, Caron. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
I had a question regarding a payment that was answered quickly and correctly. Thank you!
Hello Denise. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
I am very happy with my solar system. My energy bill is great. Thank you
Hello customer, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.
Everybody from Sunnova and Trinity was friendly, knowledgeable, professional, and super efficient. They made the whole solar process easy to understand and complete. Couldn't be happier!
We appreciate your feedback, Michael! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Hi Lorraine! We appreciate your feedback. Thank you for being part of the Sunnova Family!
I have had my solar on for about 3 months now and I just found out that my electric company is still charging me for the full bill and I am also being charged monthly by sunnova. Absolute scam. I reached out to the sales rep and he never got back to me.
Hello Michael. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at [email protected] with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.
Everyone we dealt with was very professional, polite, and knowledgeable. They explained things in a way that were easy to understand. The whole process went exactly like they said it would. It so simple and easy and best part is, You don’t have to do anything. They take care of it all. And it costs you nothing and you have everything to gain.
We appreciate your feedback, Cindy! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
We appreciate your feedback, Josue! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
I am satisfy with Sunnova so far. Time will tell if solar was a good choice for us. I like being able to see everything on the app. I am optimistic.
Thank you, Andrea! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Great customer service! Explained everything with ample time and detail. Extremely patient with all of our questions and concerns. Even followed up after install and system was up and running to make sure we were ok and I stood how everything worked! Recommend 100%
Hello customer, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.
Excellent experience!
Hello Vladimir. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
I have been waiting for nearly five months for my battery activation, and Sunnova has yet to resolve the issue. Despite multiple follow-ups, I have received no clear answers or timeline. Meanwhile, my Edison bill has significantly increased due to this delay, and Sunnova has not provided any compensation for the inconvenience. Customer service has been frustratingly slow, and I am left with no choice but to consider legal action if this continues. I expected better service and accountability from a company that promises reliable solar solutions. I strongly urge anyone considering Sunnova to be cautious and ensure they get firm commitments before signing up.
Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service at (866)786-6682 or at [email protected] with your system ID. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
62 reviews matching