Professional install
Reply from Sunnova Energy Corporation2025-03-19
Thank you, Guilherme docouto! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
About Sunnova Energy Corporation
Data updated- Website
- sunnova.com
- Category
- Utilities
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 60% (15/25)
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Is Sunnova Energy Corporation legit?
Sunnova Energy Corporation (sunnova.com) has a 3.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Utilities and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 39% give 1 star; The business has replied to 60% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
The great service
First im.happy to choose you because of the seriousness and your great customer service one of the best in the market .
Reply from Sunnova Energy Corporation2025-03-17
We appreciate your feedback, Angel! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Courteous and Helpful I’ve had my solar for two years now and…
I’ve had my solar for two years now and have never had a problem. I phoned once with a question and the customer service rep was very courteous and helpful.
Reply from Sunnova Energy Corporation2025-03-17
We appreciate your feedback, Christine! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Was very happy with customer service
Reply from Sunnova Energy Corporation2025-03-17
We appreciate your feedback, Angel! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Excellent Services
Reply from Sunnova Energy Corporation2025-03-13
Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
So far so good
So far so good One issue that took over 2 months to fix
Reply from Sunnova Energy Corporation2025-03-14
Hi Glenn! We appreciate your feedback. Thank you for being part of the Sunnova Family!
reasonable monthly cost
reasonable monthly cost. no problems. works great. lowers Edison bill greatly. System just works. and saves me costs. all good.
Reply from Sunnova Energy Corporation2025-03-07
Hello Barnes. Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.
Excellent!
Excellent! Thanks
Reply from Sunnova Energy Corporation2025-03-05
Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!
Can't get enough!
Currently on my second set of battery and solar panels. Love the client service! EVERYTHING ON POINT!
Reply from Sunnova Energy Corporation2025-03-05
We appreciate your feedback, Eline. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
They had us up and running in no time…
They had us up and running in no time at all. The people we had were very knowledgeable and very polite.
Reply from Sunnova Energy Corporation2025-03-04
Hello Charles. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Service with a smile
Service has remained active without interruptions
Reply from Sunnova Energy Corporation2025-03-04
Hello Earl. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
Excelente!
Reply from Sunnova Energy Corporation2025-02-28
Agradecemos tus comentarios, Noelia. Nuestro objetivo es brindar un servicio al cliente de primer nivel y sus comentarios no tienen precio en nuestra búsqueda de la satisfacción del cliente.
I love saving money on my electricity.
Reply from Sunnova Energy Corporation2025-02-28
Richard, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!
Product is okay - horrible customer service
I signed an agreement with Sunnova to add a battery to my solar system back in 2023. The customer service experience has been the worst I have ever received from day one. I don’t have any complaints on the product installed. It’s working just fine. But it took almost two years to get it installed and functioning as they kept failing CPS inspections multiple times and nobody at corporate really seemed to care. Also, I initially referred some family and friends who also got their battery installed - but never received the promised referral money from the Company. I called a few times to check status of that (you would think two years later they would have paid it by now) just to be told that my referrals were never entered into the system by the sales rep (who confirmed to me he was going to do it in the system when I initially purchased the battery) so too bad! I’m out of luck… again just another sign that this Company does not really care about it’s customers. My advice if you are considering Sunnova is… do your research… and don’t expect great customer service.
Reply from Sunnova Energy Corporation2025-02-27
Hi Daniele, We genuinely appreciate your feedback, as it helps us identify areas where we can improve.
Waiting for my refund
Reply from Sunnova Energy Corporation2025-02-24
Hi Megan, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us at 866-786-6682. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.
Sunnova doesn't honor their warranty.
My Sunnova Solar leased system has been malfunctioning since March 26, 2024, and Sunnova refuses to fix it. They sent technicians to check it twice. The first time in August 2024, when they changed out the dedicated meter. That didn't fix the problem. The second time on Sept. 13, 2024. The tech. told me the inverter was bad. Sunnova canceled the work order and didn't fix it. I cut off the auto payments and they shut the system down but won't remove their faulty equipment from my home as I requested. I had 2 electric bills that were over $500 each this last summer. That shouldn't ever happen with this large of a system installed.
Reply from Sunnova Energy Corporation2025-02-24
Hi, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us at 866-786-6682 with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.
Very responsable and cooperative
Reply from Sunnova Energy Corporation2025-02-21
We appreciate your feedback, Isolde. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Savings are not what was expected!
When first installed Oct 2023 and then turned on Feb 2024, It appeared that all was going well. Summer was fine then Oct came and we got a bill from Eversource! Any and all of the excess power we created was used up. The fourth bill from Eversource is now due for the month of January. At the current rate of solar production it appears that six months of electric usage will not be covered with 100% solar. I have contacted sunnova about this concern and they have started the process to investigate what the issue might be
Reply from Sunnova Energy Corporation2025-02-21
Hi Nick! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Have been a customer for over 7 years
Have been a customer for over 7 years. They have allways been there for me. Anytime I"ve had a situation (which have"nt been many) the service has been superb. On time & rapid.
Reply from Sunnova Energy Corporation2025-02-20
We appreciate your feedback, Jorge. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Services and care
Reply from Sunnova Energy Corporation2025-02-19
We appreciate your feedback, Juan. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.