Surge Mastercard®

Quick and Easy

Rep answered my questions and made it easy.

Account was locked because of a payment…

Account was locked because of a payment error not on my end my bank never saw the payment attempt when it was reprocessed there was no issue I paid the account in full - also annual fee is the highest I have ever had

Surge CC has always been great to work with

Been with Surge CC for a couple years now and their customer service has always been friendly and professional.

Nothing… everything is fine

Nothing, everything is fine

Agent was absolutely kind and helpful

Agent was absolutely kind and helpful. She was able to help me with my accounts and went above and beyond for me.

The customer service rep when above the…

The customer service rep when above the call of duty to provide excellent service .

Great caught hold of Service

My experience with the customer service representative was great. She helped me out so much if they keep giving Service like this, everyone should be very happy and proud to have you as their cardholder service.

Customer service

I have no issues with the credit card…

I have no issues with the credit card company I'm satisfied

Quick and easy customer service…

Quick and easy customer service representative got me back on track

Friendly

Friendly, courteous communication.

Don't get surprised about an unexpected fee

I called to find out about an extra charge on my card. It turned out to be a yearly fee. LOL

The associate was excellent

Company Representation

Great Customer Service!

Ask for help

The lady that assisted me did well she answered all my questions

My customer fraud department…

My customer fraud department representative was very clear and helpful.

Very Disappointed

I was introduced to the Surge Mastercard through Experian as a way to help build my credit, starting with a $300 credit limit. Since my balance is reported to the credit bureaus on the 3rd of every month, I have made it a priority to pay my bill on time and keep my balance low. Today, I checked my credit score and was shocked to discover that it had dropped by 33 points. Upon reviewing my account, I found that Surge Mastercard had charged a $99 annual fee and a $12.99 monthly maintenance fee. To make matters worse, these charges were reported to the credit bureaus, significantly increasing my utilization rate and negatively impacting my credit score. My question is: Why would such substantial fees be charged on an account with only a $300 credit limit, especially when I consistently maintain a balance of less than $40 and make my payments on time? Is this really a product designed to help consumers build credit, or does it set them up for failure? I signed up for this card with the understanding that it would help improve my credit profile, not damage it. The fees alone consume a large portion of my available credit and have now resulted in a significant drop in my credit score. I am extremely disappointed with this experience. I intend to pay off the remaining balance and close the account immediately. What was presented as a credit-building opportunity has turned out to be a frustrating and costly waste of my time.

Best CSR Ever

Joy, the customer service rep I spoke with was friendly, patient, and helpful. She was very pleasant, answered all of my questions concisely, and was also informative in regards to my account and necessary actions I had to take. Definitely one of the best phone reps I had the pleasure of working with.

Very professional

The agent extraordinaire

The agent! She kindly understood why I made several payments. And was willing to help further, if needed.