Tactical Traps

Order # 352023,352025

Order # 352023,352025. Great experience! My very first time dealing with the company I was concerned 😟. It was heavily damaged in shipping, but they handled it professionally! They replaced the product and sent my other orders without incident or hassle! I would recommend tactical traps to anyone who needs gun concealment products! They make quality products and are top notch!

Customer Service cant get any worse!

I ordered a tactical shelf, due to the holiday season, I waited until the 14 business days to reach out and check the status. I was told that my unit was complete, but they were waiting on hinges. I waited another 2 weeks and was told that they were waiting on parts (still?). As I was getting frustrated I said cancel my order, I'm no longer interested. I was put on hold and the rep stated that she "caught the manager in passing in the hall" and would mail out a unit that day. When it came, It was missing the foam insert. I mounted it, and it didn't work. I called and stated that I wanted to return the unit and get a refund. instead I was sent a troubleshooting link. No wanting to deal with this any longer, I asked to speak to a manager. I was told that I would get a call by the end of the day. Instead I got an email stating that, the "unit is no longer refundable because I mounted it" For the next several days I kept calling, asking to speak to a manager and every time I was lied to with the same lie of "They will call you by the end of the day" After 2 complaints with the BBB, I finally got a call back. I did get a phone call from a tech, that offered to help, but with no warning of the call, I was not at home, and couldn't get the help while I was in front of the unit. The manager (Nicole) was rude, and kept talking over me. I asked her why she never called me back after the Customer Service rep said that she would. Her lie was, that she was sick for a couple days and that the Customer Service reps work from home. If they work from home, how did they catch you in the hallway to get a unit mailed to me? Finally I raised my voice and told her to stop talking over me and to listen. I told her the unit didn't work. and I'd like a refund. She didn't even entertain the idea, her solution was to do a zoom call so a tech could verify that the unit didn't work. I'm not saying that unit didn't work when it shipped out, I'm saying that the unit doesn't work now. I did trouble shoot the unit with the link provided by the company, still nothing. Questioning ones Integrity does sit good with me. The unit was missing parts, It did not come with the foam insert, and it is supposed to come with lights. The lights are missing as well. Where is the quality control? If you watched the video I sent, you will see that there are no lights in the unit! If the unit was tested at the shop, why are so many parts missing? So I asked why no one was held accountable for not calling back, products that don't work, and missing parts to the unit. She got mad and hung the phone up on me, thus laving me holding a broken unit. I would strongly discourage anyone from getting any product from Tactical Traps, they are a fraud company and DO NOT lookout for there customers.

Worst company I’ve ever dealt with

Worst company I’ve ever dealt with. Ordered a gun shelf on Dec 10th for a Christmas present, it’s now Feb 4th. Still haven’t received ANYTHING from them. They said it was lost in shipping. BS, the tracking showed it never left, only a label was created. I’ve had 2 conversations with them over the phone and multiple emails back and forth. On Jan 22nd they said they were processing a refund (at my request) and should receive in 5-7 business days. We’re past that, no refund and no product. Now they’re telling me it’s out for delivery. After we discussed a refund and they emailed a follow up confirmation that I would get my refund. Because we’re so far past Christmas I had to purchase another gift and don’t want the gun shelf now. Do yourself a favor and don’t make a purchase cus you might end up like me - out $316. Bad business

I have had my pistol shelf for six…

I have had my pistol shelf for six years. I recently stopped replacing batteries as recommended by Tactical Traps (my bad). Their support helped me to regain entry into the shelf to replace the batteries and get my shelf working again. They were very quick to respond to an email and provided great telephone support. Great quality product and awesome technical support.

Got a new wall unit for Christmas

Got a new wall unit for Christmas, the unit must have been older stock and had issues with the lock. Tch support was no help at all, after several calls and emails she said it was to old and the lock would need to be replaced for 100, they do not have stock of locks. I would never buy a product from them again. They always make excuses and reply back to these reviews to save their asses. but it would be better to just make it right with a new customer. You have been told! If you have problems with the New lock, make sure you search on line for a replacement it was 13.99 not 100. and the other vendors unit works like it should. stay clear of these bozos.!!! Update 2/23/2026 They say they offered a 50.00 credit but I was never offered that. This company is shady stay clear if possible. ( I fixed the unit with amazon parts for 13.00)

Excellent Product and Customer Service

The custom concealed shelf we ordered works very well and is made of high quality materials and craftsmanship. Tactical Traps customer service also went above and beyond to answer our questions and kept us updated throughout the process.

Problems with shelves and customer service

We purchased 3 of the shelves. We were able to get them mounted and they worked fine for a while. The first issue we had with one shelf was that it would not close. We were unable to get a resolution from the company so we ended up using a screw to shut the shelf. This one is now just a shelf. More recently we had a second shelf fail to open. We used the battery operated opener to try to open the shelf and it would not open. Unfortunately, we have two guns in this shelf that we not cannot get to. I did send an email and was sent a PDF on how to open the shelf, even though I told them I had tried those options already. My next option was to set up a call with a technician. I was given a link to set up a call and I chose an available date and time. I joined the Zoom link 2 minutes before the call started and after waiting for 10 minutes with no one from Tactical Traps joining, I left the Zoom meeting. I have sent a second email to Tactical Traps asking for more assistance. Due to today being a holiday, I have not heard back from them. We have one more shelf that is still operational. I love the idea of these shelves, but I caution anyone buying these about the issues I have stated in this review. Again, right now, we have one shelf that has two guns in it that we can't get to, which is the exact opposite of what these shelves are supposed to do.

The Tactical Trap folks were absolutely…

The Tactical Trap folks were absolutely spectacular.... first, we had huge shipping issues, even though it was all on the carrier, Tactical traps made up for it and was the true definition of taking care of a customer. I could not be more pleased. On the product itself, it is perfect in function as well as looks. Mounted it, set new batteries, and cut foam for fitment. Wife is happy with the looks as well. From this experience, I will be purchasing more from Tactical Traps.

I received my American flag safe today…

I received my American flag safe today and it is amazing!! I purchased it for myself for my birthday and Christmas gift all in one,, The craftsmanship is outstanding and I’m super excited to get it on the wall, thank you tactical traps for being right on target answering emails and questions in a very quick manner. Will definitely purchase again!! Merry Christmas to all at Tactical Traps! You guys are Awesome!! PJ Parker

Excellent Customer Service

The customer service is great I know…

The customer service is great I know that Tactical Tarps stand behind their products. Thank you

Arms Hide in Plain Sight

These guys are great. I’ve bought the long shelves, short shelves, clocks, mirrors — all work right and well. All are well made and high quality and the locks are solid (and easy). I think the value is definitely there.

Frustrating beyond belief

No instructions. No mounting parts. Couldn't get it open. Their website had the worst instructions I ever saw, and they didn't include any of the parts needed with the thing. While it looked incredible -- I was so frustrated by everything I finally tossed it in the trash. Yeah -- over a hundred bucks worth of trash. It was that bad. They should have a metal mounting bracket with each unit so mounting to a wall would be easy. Again -- they don't. The whole thing was just frustrating.

Eats batteries

Ordered a shelf in 2019. The shelf fit and finish is great. Got the LED motion light and 3 cards. Everything is fine in that respect. My issue is the release mechanism for the trap. It eats batteries like crazy. If left idle they last about 3 months. If used it will open 3-4 times and batteries are toast. Im using Duracell so not because cheap batteries. 4 AAA every 3 months is a bit excessive. I have the backup but, in an emergency who has time. At $9 a 4 pack it really isn't worth it. Paying $40 a year to keep this thing operating is crazy. I don't know if they all do this but, mine does. I would think knowing the Rifd reader is always in a ready mode using power they could put a pass through outlet that runs the reader as well as keeping concealment. You could put a plug in lamp or cell charger on shelf and send the unit power down to the wall, also having a battery backup, and no one would suspect the wire. If the reader didn't eat batteries this would be a 5 star product.

Excellent customer service!

Excellent customer service!! Wasn't sure which piece would be a good fit for me and the representative was very thorough in describing the difference in shelves and sizing. Can't wait to get these ordered for Christmas!!

Tactical trap shelves

I purchased a shelf from tactical traps… I love my shelf.. I did have a problem 6 months later after I changed the batteries (as recommended). The shelf would not stay closed.. I called tactical traps. They directed me to a site that I viewed and was able to reset the lock.. I have not had any problems since.. if that did not work I would be able to speak with an associate! Love this product

Be wary of tactical traps sales methods

The patriot shelf i bought does look very nice, and so far seems to work well. Unfortunately, as soon as I placed my order, my email was flooded with sales pitches for other products. They did send me a receipt, but the next day sent an email saying I had not placed an order and that I should look at another product and order that. Just weird. They never sent a note telling me when I would recieve the shelf. I had to wait over three weeks. When I did get the shelf, it did not include the promised upgrade (a light). I texted customer service again and they said they had run out of the lights, so I would not get one. I had to screen shot their advertisement back to them, which stated they guaranteed I would get an upgrade....they finally mailed one to me. Product seems good...the people seem very sketchy.

Tactical Trap's Shelf Looks & Works Great!

We received Tactical Trap’s shelf yesterday in good condition. We watched the on-line installation video, then mounted the shelf on our wall in less then 1 hour. It looks and works great! Also, Tactical Trap's communication was excellent throughout the period that our shelf was being manufactured and shipped. Thanks for fantastic product at a great price!

The shelf we order was very good…

The shelf we order was very good quality and delivered as it was scheduled. We had a good experience with tactical traps. What they display is what you get

Poor customer service after the sale

Poor customer service after the sale. I purchased my shelf in 2021. Last time I opened the shelf to retrieve my weapon, the shelf would not stay closed. Changed batteries. Bought a new card and reprogrammed. Still would not stay closed. Had to use blue painters' tape to keep it closed. Contacted Tactical Traps multiple times, Zoom meeting, video sent. Just kept being delayed, " warehouse manager had to review it". In the meantime, Bob from IT kept sending emails," ticket closed. As of today 10/7/2025,. I have a useless shelf hanging with blue tape keeping it closed. No response from Tactical Traps.