Tactical Traps

We're sorry to hear this is how you feel, but your review does not reflect the full timeline of what occurred. Your order was delivered, and while the mirror unfortunately arrived damaged in transit, the other demo products were received. We received one out of the three pictures needed to start a damage claim with UPS and the additional pictures were requested. Before we could complete a damage with UPS, a chargeback was filed with your credit card company. Once we learned the reason for the chargeback, we again requested the additional photos of the damage so we could process a claim with UPS. The carrier required photos of the damaged mirror, the shipping box, and the shipping label. We requested these multiple times over a two-week period before finally receiving everything needed to submit the claim with UPS. Because the payment was already in dispute through your credit card company, we asked that the chargeback be canceled and that the demo products be returned so we could issue a refund. After that, we never received another response, the products were never returned, and despite multiple attempts to contact both you and your husband by phone, we were unable to reach either of you. We were required to respond to the chargeback by providing the same documentation and communication history to your bank. At that point, the matter was left for your credit card company to decide. We have always been willing to work toward a resolution, but that requires communication from both parties. We remain committed to standing behind our products and providing fair resolutions when distributors and customers work with us through the process.

Hi Christopher, We are sorry you had trouble with your unit. However, we do not have any email correspondence with you. There are 4 AAA batteries in the lock that are stacked on top of each other and hard to see. Please contact customer support at [email protected] and we would be happy to troubleshoot with you.

Hi Debbie, I am sorry you had trouble installing your unit. In our instructions provided this unit is secured with 2 1/2" screws directly into the stud in the wall on one side and 50 lb. wall anchors on the other side. SInce you have sheetrock we have other instructions that can be sent to you. Please email our customer support team at [email protected] and they will help you.

Hi Art, I am sorry about that. Please make sure that when programming your fingerprint you are placing the finger on the scanner from all angles so the entire finger print is covered. Please contact customer support at [email protected] to help with further troubleshooting.

Hi Barry, The Master card is an emergency card that worked to help you access the unit. I see that we sent programming instructions to you in the that same email. We have reached out via phone and email to help you program the cards back to the lock. Please give us a call at 800 651 9171 and we will be happy to help.

HI dean, We are so happy to hear you love your trap! Thank you for taking the time to review our product.

Hi Lloyd, We are sorry to hear that. It is very important that the batteries are changed every 4-6 months regardless of usage. Please contact us at [email protected] for more troubleshooting steps.

We're sorry your experience didn't meet your expectations. Your original order was unfortunately damaged in transit, which can happen with large freight shipments. As soon as we were notified, we immediately opened a shipping damage claim and arranged to send a replacement. Because the damage occurred during shipping, the carrier requires a replacement shipment before the claim can be completed. We understand that you preferred a refund instead. Once the replacement was delivered, you returned it, and we processed your refund after the return was received. Regarding the return shipping cost, our return policy states that customers are responsible for return shipping unless the return is due to our error. We understand you disagree with that policy, but it was applied consistently throughout the process. We sincerely regret that your experience was frustrating. While we weren't able to meet your expectations in this instance, we're proud to have successfully served thousands of customers and remain committed to standing behind our products and resolving issues when they arise.

Thank you for your feedback. We're sorry to hear the mantle didn't fit your space as you had hoped. The dimensions of the 6 ft Tactical Fireplace Mantle (72" x 12" x 7") are listed on the product page before purchase so customers can verify it will fit their intended location. We also offer a 30-day return and exchange policy for customers who change their minds or need a different size. We're glad to hear you're finding another use for it as a sofa table, and we hope it serves you well. If there's anything we can do to help, or if you'd like to discuss exchange options, our team is always happy to assist.

Hi Scott. thank you for taking the time to review our product! Although our lock mechanisms are not rechargeable, each unit does come with an external battery pack that can be plugged into the port located underneath the unit. With the compact units as long as one side of the unit is attached to a stud in the wall, we recommend using 50 lbs wall anchors on the other side and have not had any problems! We will take your feedback to our warehouse manager as we are always trying to improve our products!

Hi Philip, We are so happy to hear that you're happy with your units. Thank yuo for taking the time to write a review!

Hi Jimbo, Thank you so much for taking time to review our product. We are thrilled you love your trap!

Hi Derek, We are very sorry there was an error from our vendor with our shipment of foam insert. We have emailed you directly and will have that to you by the end of the week.

Hi Grant, We would be happy to help you troubleshoot your issue. Please email us at [email protected] and we can help troubleshoot with you. It is a quick fix!

Hi Kaylu, I am very sorry we did have a slight delay with internal parts that have since been received. It looks like our customer support has emailed you and you have received your refund.

Hi Lou, We are happy to hear our customer service team was able to resolve any issues you may have experienced. Thank you for being a repeat customer, we appreciate your business!

Hi Glen, We are happy to here you received the item, Thank you for taking the time to review !

Hi Michele, We’re sorry to hear you’re having trouble, but we do need to clarify a few things. This order was placed approximately 6 years ago. The battery pack you mentioned is included with the original purchase, so a replacement is only needed if the original was lost over time. We also have no record of you reaching out to us at any point over the past 6 years for assistance. In most cases, situations like this can be resolved quickly with basic troubleshooting. Leaving a review years later, without ever contacting us for support, doesn’t give us a fair opportunity to help or correct the issue. That said, if you’d like help getting your unit working properly, our support team is here and happy to assist. – Tactical Traps Support

Hi Eddie, We had a fire and the entire building burnt to the ground. Everything inside went with it. We now have updated locks and wires for our locks. Please email us photos of the side of your lock and we can take a look to see if this wire is part of the new locks systems.

Please make sure that you are changing all 4 AAA batteries in the lock to high alkaline energizer. They are stacked and hard to see. Please contact us [email protected] and we will be happy to help.