TaxSlayer Pro (taxslayerpro.com) has a 4.6 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-10.
The Tech made sure everything was loaded and working.
Hi Theresa, thank you for your review! We are excited you are part of our family. Thank you for being a TaxSlayer Pro customer.
I have been using the software approximately 10 years now. I have never had any issues with getting help software navigation or tech support. Everyone has been knowledgeable and courteous.
Hi Gizelda, we appreciate your review! The TaxSlayer Pro team strives to provide the best customer service possible and we look forward to helping you slay your taxes for many more years to come!
My experience with Taxslayer Pro has been the best for 11 years. In the past I had worked with different softwares and Taxslayer Pro came to be the best. I like the format and the ease of getting from one link to another. I can view my forms and enter information as needed. I just truly enjoy it. So much to say and explain but you just have to try it yourself and will understand what I mean. I have my own small business now for 6 years and have never had a problem with Taxslayer Pro or it's agents and representatives. The marketing and technical departments have always been so helpful when I have needed assistance. Love you guys. Thank you so much!
Hi Dorothy, we appreciate you! Thank you for being a loyal customer for the past 11 years. We strive to provide the best experience through both product and customer service. We look forward to helping you slay taxes for years to come.
Support is great! Walks you through.
Hi Barb! Thank you for your review and we are so glad you are apart of the TaxSlayer Pro family.
It was the first day when I talk to you, I knew that I was in the best hands. In general, I had experienced a great deal of time with everyone at Tax Slayer Pro. For once, I had never been disappointed no matter how silly or stupid my questions were. It was nothing but awesome, great experience. Thank you to all of you
Hi Jean Claude, thanks for your review! We have very skilled account representatives and customer service experts and are thrilled to know they were able to provide you with excellent service. Thank you for being a part of the TaxSlayer Pro family!
Aubrey G. (Software Advisor) was knowledgeable and was able to communicate exceptionally well to me when I was looking for a tax software to purchase as I start my own business. A lot of things to consider at this time, but Aubrey's call sealed the deal on this one. I had tried the desktop version which was just awful and I was intending to go to TaxAct Professional which was a bit cheaper. (I was also trained on that in school.) The call from her got me to try the online version, she advised me on getting my EFIN quickly, and she was just so knowledgeable. Havent bought it yet, but I will before next TS25! Web version for sure.
Hi Michael, we think YOU are great! Our goal is to provide you with the tools and knowledge to slay taxes quickly, easily, and confidently. Thanks for being a member of our family!
This is my 5th year with TaxSlayer Pro and I couldn't be happier! The support team is top notch and friendly if they don't know the answer they will make sure to find out for me.
Hi Abigail, we appreciate your review! Thank you for being a loyal TaxSlayer for the past 5 years. We look forward to helping you slay taxes for many years to come!
TaxSlayer is user friendly software and when you get stuck support team is awesome. I recommend TaxSlayer to all professional.
Hi Romeo, thank you for being a loyal TaxSlayer Pro customer! We look forward to seeing you again next season.
Representative is very responsive and has been extremely helpful throughout the tax season.
Hi Anthony, thanks for your review! We have very skilled customer service experts and are thrilled to know they were able to provide you with excellent service. Thank you for being a part of the TaxSlayer Pro family!
Sharon Aschermann has been amazing to work with! She's been incredibly helpful and responsive as we’ve navigated TaxSlayer Pro. You can tell she truly cares about helping her clients grow. Grateful for her support!
Hi Abdon, we are glad to hear that you have had such a great experience with Sharon! We pride ourselves in providing the best experience possible for our TaxSlayer Pro family.
Superb customer service! The most tax preparer friendly software available. You still have to know taxes but you don't have to be a computer genius. I love that I can take short cuts because I know what I want to do next but the software has step by step instructions if I'm not sure in a certain area.
Hi Randa, we appreciate you! We’re so glad that you are pleased with our product, because we pride ourselves on being easy to use. We look forward to helping you slay taxes again next season!
the company always is improving on things that the goverment is adding into taxes. this is a great program and so user friendly. the support team are top notch and always can lend you a hand if needed.
Hi linda, we think YOU are great! Our goal is to provide you with the tools and knowledge to slay taxes quickly, easily, and confidently. Thanks for being a member of our family!
the program does not do passive v non passive partnerships there is no continuity betwen years. I have to reinput ALL SS.
Hi Roberta, we understand your frustration. We appreciate your feedback and will work to address this concern to provide a more seamless experience in the future.
Assistant was very patient and thoroughly understood the issue. Waiting to hear back on the final resolution. We have a workaround in the meantime.
Hi Wilson, thanks for your review! We have very skilled customer service experts and are thrilled to know they are providing you with excellent service. Thank you for being a part of the TaxSlayer Pro family!
I was feeling totally lost on how to enter information on a return. The first support person was also unsure of the answer. She had another support person call me just to double check. I was very happy to know I had entered the information correctly. Thank You Support staff Great Job
Hi Janet, we appreciate your review! We pride ourselves on providing the best service possible to our customers. Thanks for being part of the TaxSlayer Pro family!
I like that Taxslayer offer technical support and navigating support. I just wish they more experience and knowledgeable people. Also, when it comes to sharing screen, tech people on the other side often want more control of your computer without asking permission first.
Hi Raul, we appreciate your feedback as we strive to create the best experience possible for all of our customers.
It helped me fix the errors I had a lot. He did a great job.
Hi Amanda, we are so glad you are a part of the TaxSlayer Pro family! Thanks for a great review.
It always comes back to the people. I have had wonderful support from the full time and seasonal people. You do a good job of training your people.
Hi Louis, thanks for being a loyal TaxSlayer Pro customer! We appreciate your review as we strive to provide the best value and service in the professional online tax preparation industry. We look forward to helping you slay taxes for years to come!
your staff always helpful & tried their best to help in any question you aske plus the Professionalism the Tax slyer Employee have
Hi Ahmad, thanks for your review! We have very skilled service experts and are thrilled to know they were able to provide you with excellent service. Thank you for being a part of the TaxSlayer Pro family!
I had a few simple questions, but the rep was able to give me great guidance quickly and knew exactly what to do. I waited on the line less than 1 minute and overall very satisfied with TaxSlayer Pro and all my interactions thus far.
Hi Jorge, thanks for your review! Our team takes pride in their ability to provide our customers with the best support possible. We look forward to helping you slay taxes for years to come!
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