TaxSlayer Pro (taxslayerpro.com) has a 4.6 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-10.
TaxSlayer is an excellent program to work with. I love it. I always encounter friendly representatives that are ready and willing to assist me in whatever problem I may be having. My problems always get resolved. I can always count on TaxSlayer.
Not sure where these reviews came from but taxslayer is slowly digressing every year for the past three years. The signature portal has constant issues. And I have to get an external signature system for my team. EVERY YEAR there’s an issue with the schedule C calculator and itemization to the point where I don’t use it anymore and it’s frustrating. I have not seen any true upgrades at all meanwhile other softwares listen to their consumers and actively make changes. Website is constantly crashing and tech issues mid tax season take several days to fix. Worst part there is no section for tax updates or tech issues being worked on so you have no idea there’s a tech issue until you just so happen to call tech support. They have integrating features that customer service has no idea to navigate to. TPG had a fast forward program integrated into slayer and their customer service three people whom o heard speaking in the background in total. Their team Had no idea how I could take advantage of this program and where to find it in their software. The client portal is underwhelming. As a cloud based software they should be way more progressive than they are. The fact that they still don’t have the option for tree form view is still boggling to me or the option to add actual 1099k forms to the software is crazy. My team and I Leaving this software this year we cannot take it anymore especially the lack of attention and care towards real interface improvements. They are so arrogant and dependent on client loyalty they don’t feel a need to change, never got a feedback request form or never got a view from them or a video posted of “new rollout features” like OLT and Crosslink. Time to go
Hi Tasha, Thank you for being a valued customer. We understand your frustration and we are truly sorry that our product does not meet your expectations this year, as our goal is to be the best value and service in the professional tax preparation industry. Thank you for giving us your feedback so we can address this concern. We hope to see you again next tax season.
Always so helpful when we need assistance. Good to get program updates promptly. Customer service is always friendly and willing to help. Thank you
Hi Earnestine, thank you for being a loyal TaxSlayer Pro customer! We look forward to seeing you again next season.
Great software I have not yet mastered it completely. Able to complete lot faster. Looks like there has been change in support staff. Some of the new support staff have not been that great or helpful probably due to lack of knowledge. Other than that, very happy with TaxSlayer. Already put my deposit to renew for next year.
I have a good experience with TaxSlayer for abt 15 years. I was disappointed this year when it let me do mail in refunds and the IRS gave us trouble. I go to seminars every year and was not told that they were changing the rules. I have a friend that does taxes with Drakes Sofware and her sofeware would not let us do a refund unless it was direct deposit. I wish this sofeware had given us another heads up. A
Hi Donna, thank you for being a loyal TaxSlayer Pro customer! We look forward to seeing you again next season.
TaxSlayer Pro was the best choice I made for my office. The program is user-friendly, and support is outstanding.
Hi Clara, thank you for your review! We are glad to know you are pleased with our product. We look forward to helping you slay taxes for years to come.
Been using Taxslayer pro since 2018. Prior to Taxslayer I was using ATX since the late 90’s they became to overpriced and I needed a more affordable tax prep software. I have been very happy with the software and customer service they provide. The price is reasonable if you take the pre order special they offer. Customer service is very knowledgeably and helpful if you need help with installation and setup. I give Taxslayer and all around 10 stars. I do recommend Taxslayer to new tax preparers or anyone looking to try a different tax preparation software.
Hi Orlando, we appreciate you! We’re so glad that you are pleased with our product, because we pride ourselves on being easy to use. We look forward to helping you slay taxes again next season!
support services are excellent. all states are included; and a very reasonable price
Hi Jack, thank you for your review! We are glad to know you are pleased with our product. We look forward to helping you slay taxes for years to come.
I love TaxSlayer! Great for newly independent tax preparers like myself. If you’re looking for a reliable software with great tech support, and not wanting to spend a fortune on tax software, TaxSlayer is for you!
Thank you for your review! We pride ourselves on our easy-to-use platform and excellent customer service. We look forward to helping you slay your taxes for years to come!
I have been with TaxSlayer for over 17 years and it was the best decision I made to drop my former tax software company and pickup TaxSlayer. The TaxSlayer software is easy to handle and if you do have a problem their service department will come to the rescue.
Hi Fred, we appreciate your review! We pride ourselves on our easy to use platform and are glad you agree. Thanks for being part of the TaxSlayer Pro family!
It's the best tax program that I have ever used. Tax Slayer is easy to use not matter what is needed on the tax return. The support is amazing, they always help me with all of the issues and even when I don't know where to add thing. My forever tax program. Thank you Tax Slayer!!!
Hi Candy, we appreciate you! We’re so glad that you are pleased with our product, because we pride ourselves on being easy to use. We look forward to helping you slay taxes again next season!
Praise the LORD! Very efficient and always available when I call. It doesn't matter who I get on the phone, they are always so friendly and courteous. From billing to customer support, I have no problem getting my issue resolved. I recommended them on my facebook page. TaxSlayer gets a 200 from me.
Hi Cynthia, thank you for your review! We are glad to know you are pleased with our product. We look forward to helping you slay taxes for years to come.
Tech Support was able to solve a complex issue I had with e-filing a Virginia amended return.
Hi Larry, thank you for being a loyal TaxSlayer Pro customer! We look forward to seeing you again next season.
All the staff and especially Christina and Susan are outstanding!
Hi Derrell, we are so glad you are a part of the TaxSlayer Pro family! Thanks for a great review.
I've used TaxSlayer (usually TS Pro) for the last 10 or 12 years and I give them high marks. Today I talked with a TS rep named "Miles" who helped me with questions about whether I could report capital gains and crypto/meme coins with TS Pro. He was knowledgeable and patient (with this 80-yr old.) I appreciated his help.
Hi Richard, we are glad to know you have been a loyal TaxSlayer Pro customer for the past 10 or so years. We strive to make sure we provide the best value with our product and customer service in the online tax preparation industry!
I was already familiar with TaxSlayer from a previous tax office. My first learning experience was very easy. I would definitely recommend Tax Slayer as a first choice for beginners.
Hi Alwadean, we are so glad you are a part of the TaxSlayer Pro family! Thanks for a great review.
Technical questions are all answered immediately or as soon as possible. I especially like the info you have already put out on the Big Beautifull Bill for my info and my letter than I send out to my clients. I start working on this in Nov.
Hi David! We work hard to ensure our customers are receiving the best value and service in the professional online tax preparation industry. We look forward to helping you slay taxes for years to come!
When I call with a question they are always able to help me and solve my problems.
Hi Jerry! We have very skilled customer service experts and are thrilled to know they were able to provide you with excellent service. Thank you for being a part of the TaxSlayer Pro family!
The software its self is ok. I don’t like the fact that you guys don’t give a person the option to stay with you guys or move on with another software provider. I can’t get with you guys just automatically take the money which means either your statin or you’ll lose out on that money which I think is so unfair. YOU GUYS NEED TO CHANGE THAT ASAP!
Hi D, it sounds like you did not have the typical TaxSlayer Pro experience. A member of our team will be reaching out to you for more information.
TaxSlayer Pro is the second tax software I have used in 25 years. When I made the change, I never realized I was switching to a very professional company. I have always received quick and accurate help when needed. I have been using TaxSlayer Pro for many years and will continue until I retire.
Hi Christie, thank you for being a loyal TaxSlayer Pro customer! We are glad to hear you are pleased with our product and the assistance from our team.
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