Your website showed a part in stock and…
Your website showed a part in stock and it wasn't. Just a waste of my time when going through the whole process to order a part you don't have and can not get.
About Taylor Security & Lock
Data updated- Website
- taylorsecurity.com
- Category
- Home Services
- Location
- United States · Northvale
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 91% (10/11)
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Is Taylor Security & Lock legit?
Taylor Security & Lock (taylorsecurity.com) has a 4.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home Services and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
What people say
I order a lot of items cruscial to our…
I order a lot of items cruscial to our stores success. Some are a struggle. This order was refreshingly easy. I will always appreciate that.
product arrived quickly and we were…
product arrived quickly and we were able to secure our property - thanks!
Good price always nice to work with.
Time frame
Time frame. 4 weeks for doorknobs seems a little long for me. I haven’t recieved them yet , but hoping everything will be ok for that long of wait.
Reply from Taylor Security & Lock2026-04-23
Hello, i have checked on this order and expected ship date is 05/19, should've been given a 5-6 week lead time for Schlage decorative product. i apologize for any inconvenience. Jose F.
great company and were on top of…
great company and they were on top of communicating with shipment and getting what we needed for our building.
I’ve yet to receive my order or any…
I’ve yet to receive my order or any type of update regarding a delivery date…🤷♂️
Reply from Taylor Security & Lock2026-04-21
Hello, We have reached out to factory and email you latest update. i apologize for any inconvenience. Jose F.
Good service
Ordered a lock in May of 2025 with no…
Ordered a lock in May of 2025 with no shop date currently.
Reply from Taylor Security & Lock2026-04-13
Hello, It looks like our internet dept, has reached out with potential ship date, i apologize about delay. we will keep you updated as possible. Jose F.
Fast shipping
Fast shipping, great customer service.
Price discrepancy
Got an email about a purchase I made: Manufacture price update was not reflected on the website. I apparently purchased an item and the price had changed at the same time. I Just cancelled the purchase instead. It Would be nice if you could get an item at the price that is listed on the website.
Reply from Taylor Security & Lock2026-04-09
Hello- I apologize about the situation; Manufacture did not let us know about the price increase until the week of change. once again I apologize for any inconvenience. Jose F.
Shipped quickly and price was great
Shipped quickly and price was great, others were much higher.
Patience with customers unfamiliar with…
Patience with customers unfamiliar with your products.
Key lockbox
i'm glad I could find a source for these lockboxes.
Poor experience & will not order anything from there ever!!!
I ordered a lock with key.. didn't know key was sold separately..had to order the key. But couldn't be shipped to my P.O.Box gave an address.Than order was cancelled..then order was not cancelled..Still don't have the key. Tell me what I'm thinking.
Reply from Taylor Security & Lock2026-03-24
Hello- we apologize for any confusion, we will proceed with order# TW237219 and should ship out today. Jose F.
Parts were at a competitive price and…
Parts were at a competitive price and arrived in about a week. Good service.
Great pricing and customer service
Great pricing and customer service. Were very helpful on the phone leading me to the right product l.
Accurate order
The order was accurate but I wasn’t expecting it to take one month.
Good service and quick response…thank…
Good service and quick response…thank you
Awesome service and always great to…
Awesome service and always great to work with.