Tranquil (Formerly TechSilver) (techsilver.co.uk) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
H
Hels · 11 reviews · Experienced 2026-06-08 ·
★★★★★
Customer first class service from techsilver has…
Customer service from techsilver has been first class , very quick to respond to any queries I’ve had. Their tracker has given me peace of mind looking after my father who has dementia and still enjoys going out for walks. Highly recommend products and customer service
Reply from Tranquil (Formerly TechSilver)2026-06-15
Thank you for your wonderful review. It's fantastic to hear that the tracker has helped provide peace of mind while allowing your father to continue enjoying his walks and independence.
We're also delighted that you've had such a positive experience with our support team. We work hard to ensure every customer receives prompt and helpful assistance whenever they need it.
Thank you for your recommendation and for trusting us to support your family. Your kind words are greatly appreciated by the whole team.
I've purchased their tracker and dementia calender over 2 years ago, they've worked great.
The one time mum went wandering we could see were she was..
A very professional and helpful small business thanks..
Reply from Tranquil (Formerly TechSilver)2026-06-15
Thank you for your support over the past two years. We're delighted to hear that both the tracker and dementia calendar have served your family well. Knowing the tracker was there when it really mattered and helped you quickly locate your mum gives us a great sense of purpose.
As a small business, feedback like this means a lot to our team. Thank you for placing your trust in us, and for taking the time to share your experience. We wish you and your mum all the very best.
A
Amanda · 31 reviews · Experienced 2026-06-05 ·
★★★★★
A word to anyone considering purchasing…
A word to anyone considering purchasing from this company.
Firstly, don't take out an annual subscription as if you have any issues & want to cancel, you won't get any money back.
Secondly, my mum has Alzheimer's & I have not found the tracker reliable in the second year. I am very disappointed in Techsilver who only offer £30 off a new purchase after accepting there is a fault with the tracker.
I am now purchasing a tracker from a highly recommended company PAJ & hope I get a better service.
S
Simon Gourlay · 3 reviews · Experienced 2026-06-02 ·
★★★★★
Consistent, fast, personal support
I’ve had a consistently excellent experience with TechSilver’s customer support. Their response times are impressively fast, ensuring issues are addressed without unnecessary delays. What really stands out is the level of personal attention—every interaction feels tailored and thoughtful rather than generic.
Another key strength is the continuity in support personnel. Having Cyrus as a consistent point of contact has made a big difference; his familiarity with previous queries means there’s no need to repeat context, which saves time and keeps things moving smoothly. His approach is professional, proactive, and genuinely helpful.
Overall, TechSilver delivers a reliable and efficient support experience, combining speed, consistency, and a personal touch that’s increasingly rare.
Reply from Tranquil (Formerly TechSilver)2026-06-15
Thank you for taking the time to leave such a thoughtful review. Providing responsive, personal support is something we care deeply about, so it's incredibly rewarding to know that this has made a positive difference to your experience.
We're especially pleased to hear that having a consistent point of contact has helped make things simpler and more efficient. Building lasting relationships with our customers allows us to provide better support, and feedback like yours reminds us why that's so important.
Your kind words and continued trust mean a great deal to us. Thank you for choosing TechSilver, and please don't hesitate to reach out if we can ever help in the future.
T
Tracey · 12 reviews · Experienced 2026-06-02 ·
★★★★★
Responsive and helpful
The team are always very quick to respond to any queries and always helpful and kind.
The tracker did everything we needed. It meant my family member was able to have some independence for longer and was reassuring for the rest of the family to be able to check whereabouts.
If I needed to use a tracker in future, TechSilver would be my first choice because they have been consistently helpful and supportive, and very reasonable cost.
A big thank you to the lovely team
Reply from Tranquil (Formerly TechSilver)2026-06-15
Thank you so much for your kind words. It's wonderful to hear that the tracker helped your family member maintain their independence while also providing reassurance to those around them. Knowing we've been able to support you throughout that journey means a great deal to us. We truly appreciate your trust in our team, and we're grateful you took the time to share your experience. Wishing you and your family all the very best
N
N Grant · 9 reviews · Experienced 2026-05-20 ·
★★★★★
We are delighted that we got a Grandpad
We got a Grandpad for our elderly aunt during COVID. It was a lifeline for her. It allowed us to keep in touch with her, and her with us. She had an old mobile phone but found it too confusing and left it switched off. She soon got used to the Grandpad with its clear, simple design.
On the few occasions that we had a problem, mainly our aunt not putting it back on the charging station correctly the staff at Grandpad were very helpful.
I would recommend a Grandpad for anyone who is not very tech-savvy. It improved our aunt’s later years.
Reply from Tranquil (Formerly TechSilver)2026-05-31
Thank you so much for your wonderful review. We're delighted to hear that GrandPad was able to help your aunt stay connected with family during such an important time. It's especially rewarding to know that the simple, easy-to-use design gave her confidence with technology and helped strengthen those family connections.
We're also pleased that our support team was able to assist whenever needed. Your kind words mean a great deal to us.
Thank you for recommending GrandPad. We feel privileged to have played a small part in improving your aunt's later years and helping your family stay connected.
The customer service provided by this company is truly outstanding. They went above and beyond to help set up the device and iron out all issues, a vital support when providing security for a vulnerable parent. The device worked accurately and many serious crises were avoided as a result. When I no longer needed the GPS tracker they were extremely obliging and caring in managing the account. I 100% recommend this company and their products.
Reply from Tranquil (Formerly TechSilver)2026-05-22
Thank you so much for your kind words and recommendation. We are truly grateful for your support and very pleased to hear that the device and our team were able to provide reassurance during such an important time.
Helping families feel safer and more supported is exactly why we do what we do, so it means a great deal to hear that the tracker helped avoid serious situations and gave you peace of mind.
Thank you again for placing your trust in us. We wish you and your family all the very best for the future.
A
ANTHONY BARRETT · 1 review · Experienced 2026-05-15 ·
★★★★★
A very useful device which gave us…
A very useful device which gave us peace of mind when my mother wandered. After a couple of years when my mother's condition deteriorated and she could no longer live at home the cancellation process was simple.
Reply from Tranquil (Formerly TechSilver)2026-05-18
Thank you for sharing this. We are really glad the device helped give you peace of mind during a difficult time, and that the cancellation process was straightforward when it was needed. We appreciate your kind feedback.
J
John · 2 reviews · Experienced 2026-05-14 ·
★★★★★
Proper customer service
I never leave reviews. But I have to say dealing with Techsilver was easy. I ordered a tracker about two years ago for my Mother with dementia. It worked as expected we were able to find if she wandered out of the house and speak to her over it if needed. No problems at all. I have now canceled the subscription as she is in a home. I have lost all my information except the postage information that was in one of my email account . So contacted them via chat and was expecting the usual rigmarole. Nope... not only had I got hold of a real person at 7pm but they have found all my details and cancelled my subscription there an then and even though I have given the a different email to the one I used to set up the subscription. The cancelation was in my email before it have even left the chat. Proper customer service. Mint.
Reply from Tranquil (Formerly TechSilver)2026-05-18
Thank you for taking the time to share this. We are really pleased our team was able to quickly help you get everything sorted and make the process straightforward. It is great to hear the tracker provided reassurance when it was needed, and we truly appreciate your kind feedback about our support.
R
Ros · 12 reviews · Experienced 2026-05-13 ·
★★★★★
The best possible service
From the beginning, when I sought advice on the best device, to the end, when I had to cancel my subscription as my husband had to go into care, Techsilver has been superb. Nothing was too much trouble and I felt that help and support was always available. I would certainly recommend them and, if I need this type of service again, won't hesitate to go back to them.
Reply from Tranquil (Formerly TechSilver)2026-05-18
Thank you for your kind words. We are really pleased to hear that you felt supported throughout your experience with us, especially during such a difficult time. It means a lot to know our team could help when it was needed most, and we truly appreciate your recommendation.
C
Carol Jones · 4 reviews · Experienced 2026-05-13 ·
★★★★★
Would recommend
I bought this tracker for my mother who is living with dementia. She is extremely active but there has been occasions where she has been unable to find her way back to her home after a trip into town or to the local shop.
The tracker has been invaluable in tracking her whereabouts so we could bring her home. Unfortunately she has now, had to transition to a care home for her own safety but the tracker was a major factor in allowing her to live independently in her own flat for as long as possible.
Sometimes it takes the gps signal a little time to catch up but it gave a good indication of the general area where she was. Also found support and communication with the team available and extremely helpful . Thank you so much.
Reply from Tranquil (Formerly TechSilver)2026-05-18
Thank you for sharing this. We are really glad the tracker was able to support your mother’s independence and give you reassurance when it mattered most. It is also good to hear our team could be helpful along the way. We appreciate your kind words and trust in us.
B
Bob Hope · 4 reviews · Experienced 2026-05-05 ·
★★★★★
GPS tracker provided family peace of…
GPS tracker provided family peace of mind as Mum deteriorated with dementia. It allowed her to remain in Supported Accommodation as opposed to being moved to specialist secure care. Company always prompt to respond to enquiries.
Reply from Tranquil (Formerly TechSilver)2026-05-05
Thank you for sharing this, and we are really pleased to hear the tracker helped provide peace of mind during such a difficult time.
It is especially meaningful that it supported your mum in staying in supported accommodation for longer, and we are glad our team could respond quickly whenever you needed help. We really appreciate your feedback and kind recommendation.
S
Simon · 7 reviews · Experienced 2026-05-02 ·
★★★★★
GPS recommendation for families living with dementia
For the last few years, having the TechSilver (Tranquil) GPS unit has been a fantastic peace of mind, and saved us on more than one occasion when my Mum did go wandering without any idea where she lived.
We were able to track her and pick her up within such a short time we couldnt have thought possible during such stressful episodes.
I'd definitely recommend TechSilver (now Tranquil) to anyone in a similar situation.
Reply from Tranquil (Formerly TechSilver)2026-05-05
Thank you for sharing this, and we are really glad to hear the tracker has given you peace of mind over the years.
It is especially good to know it helped you quickly locate your mum during stressful moments when she went wandering, making those situations much easier to manage. We really appreciate your recommendation and kind feedback.
I purchased a TechSilver tracker for my mother suffering with dementia/confusion.…
I purchased a TechSilver tracker for my mother who had early onset of dementia. I'd be able to track her when I got an alert that she'd left home so I knew her whereabouts. As the illness worsened she would wander off at all times of the day/night and the device proved invaluable as I could get to where the device showed me where she was. I would recommend this to anyone with a family member in a similiar scenario and TechSilver were so understanding when I had to cancel the service with my mother entering a care home so the tracker was no longer required.
Reply from Tranquil (Formerly TechSilver)2026-05-05
Thank you for sharing this, and we are very sorry you and your family have been through such a difficult time.
It is really good to hear the tracker helped you keep your mother safe and gave you peace of mind when she was at home. We are also glad our team could support you when the service was no longer needed.
We appreciate your recommendation and wish you and your family all the best.
The customer service of this business is wonderful and the device we bought for my Mum who has Alzeihmers is fantastic. It has given the family a lot of piece of mind. I have to work away in Europe at times and I could even use the tracker app and call function from there and the best bit is that she doesn't need to press anything to answer, it just connects directly which has really helped as she now struggles to use a phone of any type. She also really likes the design as it just looks like a fashionable necklace and doesn't scream tracker or alarm. We would highly recommend this device and the excellent customer support that comes with it.
Reply from Tranquil (Formerly TechSilver)2026-05-05
Thank you so much for taking the time to share this. It is really rewarding to hear that the device is helping your mum stay connected and giving your family peace of mind, especially with the added challenges of Alzheimer’s. We are also glad the design and ease of use have made things simpler for her, and that the remote calling features have been useful while you are away. Your recommendation means a lot to us.
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Nancy Wilson · 1 review · Experienced 2026-04-20 ·
★★★★★
Great for staying in touch
The GrandPad was a great device for my elderly mother to keep in touch with family and friends. She especially loved seeing photographs and videos of her grandchildren and great grandchildren.
Reply from Tranquil (Formerly TechSilver)2026-05-05
Thank you for sharing this, it is lovely to hear your mother enjoyed using the GrandPad. Being able to see photos and videos of grandchildren and great grandchildren really does make such a difference, and we are glad it helped her stay close to the family.
TechSilver have been brilliant with the support to initiate and run the Grandpad for my mum. Even with moderate dementia the Grandpad has proved to be a very valuable and effective tool for giving mum a level of independence in her communication with family and friends. Many thanks
Reply from Tranquil (Formerly TechSilver)2026-05-05
Thank you so much for your kind words. It is really rewarding to hear that the GrandPad is helping your mum stay connected and maintain her independence, especially with communication. We are glad the setup and ongoing support have been helpful for you. If you ever need anything, we are always here to help.
U
Utprosim · 3 reviews · Experienced 2026-04-08 ·
★★★★★
Efficient and helpful support from…
Efficient and helpful support from Cyrus and the team
Reply from Tranquil (Formerly TechSilver)2026-04-13
We really appreciate your kind words! Cyrus and the team will be glad to hear this, it means a lot to know you had a positive experience with our support. If you ever need anything else, we’re always here to help
W
Wendy · 12 reviews · Experienced 2026-04-03 ·
★★★★★
Parents!
Dad has dementia, at the time he was still living at home. The tracker gave us both confidence in him still being independent n myself knowing where he was n being able to talk to him without him having to do anything. I purchased t-shirts with a top pocket so the tracker tucked nicely into it therefore not hanging down around his neck. The app is fantastic n so easy to use. An absolutely fantastic device.
Sadly my Dad has had to go into a care home now after a serious illness requiring full time care.
I was looking forward to my mother taking on the tracker, being an independent 87 year old, but sadly she hasn't. So the contract has been stopped and the tracker has been put away in a draw. However it's reassuring to know that I can reconnect the device should my mother change her mind. I'm so disappointed with my mother on her decision.
Reply from Tranquil (Formerly TechSilver)2026-04-13
Thank you for taking the time to share your experience, it really means a lot. It’s wonderful to hear how the tracker helped give both you and your dad that sense of independence and reassurance during that time, and we love how thoughtfully you adapted it with the pocket t-shirts, that’s such a great idea.
We’re sorry to hear about your dad’s health and that he’s now in full-time care, that must have been a difficult transition. It’s completely understandable to feel disappointed about your mum’s decision, especially when you know how helpful the tracker can be.
If she ever changes her mind, we’ll be more than happy to help you get everything up and running again quickly and smoothly. In the meantime, thank you again for your kind words about the device and app, it truly means a lot to us
A
Anne And Bobby McMullan · 11 reviews · Experienced 2026-04-03 ·
★★★★★
Happy customer
The tracker gave me security in knowing where my husband was at all times due to his Alzheimer’s and his enjoyment of walking.
Contact with firm to discuss further to the purchase of tracker was professional and courteous. I fully recommend this tracker
Reply from Tranquil (Formerly TechSilver)2026-04-13
Thank you so much for sharing this, it really means a lot. We’re so glad the tracker has been able to give you that extra sense of security while still allowing your husband to enjoy his walks.
It’s also great to hear that your experience with our team was professional and courteous from the start. We truly appreciate your recommendation, and if you ever need any support in the future, we’re always here for you