TeemDrop

Dear Valued Customer, We highly appreciate your genuine review as well as your recognition of our colleague Rena for her professional product sourcing services. Regarding the lengthy transit time for goods delivered to our warehouse: shipments dispatched by suppliers inherently require a normal transportation lead time to reach our facility. Furthermore, inbound efficiency may be adversely impacted during weekends and official public holidays. Should you notice no updates to your order status over an extended period, feel free to get in touch with your dedicated agent or our online customer support. We will verify the logistics progress and expedite the processing for you at the earliest opportunity. As you mentioned, if you stock goods within our warehouse in advance to generate inventory orders, we are able to arrange immediate shipment once subsequent orders are synchronized to the platform, removing the waiting period for supplier delivery entirely. This accounts for the core advantage of the inventory model in saving time and boosting efficiency. Our team will keep optimizing the full workflow of goods inbound processing and warehouse receiving to consistently upgrade our service quality. Thank you sincerely for your understanding and tolerance. We wish you booming business and steady growth in your order volume! Best regards, TeemDrop Support Team

Dear Valued Customer, We sincerely apologize for the unpleasant experience you have encountered and address your concerns in detail below. First of all, it is incorrect that stores cannot be unbound after authorization binding. If you have the demand to unlink your store at any time, you could contact your exclusive account manager directly, and our agent will complete the store unbinding procedure for you as soon as possible. Meanwhile, our technical team is expediting the development of a self-service store unlink application function for merchants. This feature is scheduled to launch in the near future, empowering you to independently manage your store binding status. Secondly, we firmly deny the claim that our platform snoops on your store data. TeemDrop only collects and accesses necessary store information purely for order synchronization, logistics fulfillment and other normal business cooperation needs. All your store data is strictly protected in accordance with privacy regulations, and we will never view or obtain any irrelevant business information without legitimate business grounds. We truly regret the misunderstanding caused to you. Please feel free to reach out to your account manager to finish the store unbinding right now if needed. You may also submit your demands and suggestions anytime via our official support mailbox: [email protected]. We will earnestly review all your feedback so as to continuously improve our services and deliver a better user experience for merchants. We will keep optimizing platform functions and data security mechanisms to safeguard your legitimate rights and interests. Thank you for your patience and feedback. Best regards, TeemDrop Support Team

Dear Valued Customer, We offer our sincere apologies for the delayed order processing, which has caused you chargeback losses and wasted advertising costs. We fully understand your frustration with this unpleasant experience. The 80% of orders can be processed within 1 to 3 working days covers the standard receiving lead time for goods delivered by most suppliers. Nevertheless, inbound lead times may be delayed when some suppliers are out of stock, or due to weekends and official public holidays. Such delays will accordingly prolong the overall order processing cycle beyond expectation. We recognize the adverse impact brought by unstable timeliness to your store operation, and our team is continuously optimizing the whole procedures of warehouse receipt and order sorting to stabilize our fulfillment efficiency. Feel free to contact your dedicated agent or our customer service team if you notice prolonged stagnation of your order status; we will verify the situation and expedite the progress for you at the earliest time. We appreciate your understanding. Without access to your account information at present, we are unable to look into the two abnormal orders you mentioned. Could you please send your account details together with the relevant order numbers to our official customer support mailbox: [email protected]? Our staff will conduct a thorough investigation immediately and provide you with a reasonable resolution. We feel terribly sorry for failing to live up to your efforts in business operation. Upon receipt of your email, we will follow up and resolve your issues without delay. Thank you for your patience and understanding. Best regards, TeemDrop Support Team

Dear Valued Customer, We sincerely apologize for the unsatisfactory experience we have brought you, and we fully understand your disappointment and dissatisfaction at this moment. First and foremost, we would like to formally clarify that TeemDrop has established a complete and mature incoming quality inspection system. Standardized inspection procedures including appearance check, basic function verification and package inspection will be carried out for all goods before warehouse storage and shipment. Our indicated service benchmark that 80% of orders can be processed within 1 to 3 working days applies to regular deliveries from most suppliers. Nevertheless, inbound lead time may be delayed for certain suppliers due to stock shortages, weekends or statutory public holidays, which will extend the overall order processing cycle beyond the expected schedule. Feel free to contact your dedicated agent or our customer service team if you notice prolonged stagnation of your order status; we will verify the situation and expedite the progress for you at the earliest time. We appreciate your understanding. We are unable to access your account and order information via this review entry, so we cannot look into your actual order records, identify the root causes of product quality defects and backlogged orders, nor formulate targeted solutions accordingly. If convenient, you could submit your account ID, relevant problematic order numbers and detailed issue descriptions to our official support email: [email protected]. Our team will conduct a comprehensive investigation immediately upon receipt of your information and properly resolve all your concerns. We offer our deepest apologies for failing to meet your service expectations and causing adverse impacts on your store operations. We will strengthen supplier management continuously, optimize warehouse quality control workflows and order processing efficiency to comprehensively improve our service standards. Thank you for your feedback, and we look forward to communicating with you via email to fully resolve your current issues. Best regards, TeemDrop Support Team

Dear valued customer, We are terribly sorry for the frustrating experience you have encountered while using TeemDrop, and we sincerely apologize for the heavy operational losses this incident has caused to your online business. Regarding the compliance issue of portrait patterns: The intellectual property rights related to product portraits belong to the original copyright owners. Copyright holders carry out irregular global rights protection rectification in accordance with intellectual property laws. We have completed routine surface verification during the product sourcing process. Nevertheless, official copyright complaints are sudden and unpredictable. Upon receiving formal rights notifications, we are obligated to remove products and suspend shipments in line with cross-border compliance regulations. We are continuously upgrading our copyright database matching system to block high-risk products in advance. We sincerely apologize for the extra losses and troubles this unexpected compliance incident has brought to your store operation. We sincerely apologize for the issue you raised regarding your orders being stuck in the awaiting collection status without proactive abnormal updates from our platform. As we are currently unable to access your account and order details, we cannot accurately verify the exact causes of the delay and exceptions. Please kindly contact our official customer support email: [email protected], and provide your TeemDrop account ID and relevant order numbers. We will conduct an immediate verification and update you with the latest order status and processing progress. Here is our standard order fulfillment process for your reference: After payment is completed, orders will go through supplier dispatch, warehouse quality inspection, and logistics pickup arrangement. The standard processing period lasts 1 to 5 working days, during which the order status will be displayed as Waiting Collection. We fully understand the unsatisfactory experience this service issue has brought you. Our platform will continuously optimize the order abnormal early warning mechanism and shorten the overall order processing cycle to improve merchant experience. We sincerely apologize again for the poor service experience. We will do our best to follow up and resolve your issues. Thank you for your tolerance and understanding.