Super service
I have been with tello almost a month now. Everything is superb. The signals are strong the Data is plenty for use and the service is professional.
About Tello.com
Data updated- Website
- tello.com
- Category
- Electronics & Technology
- Location
- United States · Atlanta GA
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 91% (21/23)
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Is Tello.com legit?
Tello.com (tello.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-11.
What people say
Quick and Hassle-Free Number Change!
I needed to change my phone number because the one I was assigned turned out to be a recycled number. I submitted a support ticket, and Tello handled it right away — no questions asked, no hassle at all. The whole process was completed within just one day. Really impressed by how fast and efficient their customer service is. Great experience overall!
Not Frazzled Anymore
I was tired, frustrated and frazzled before I called Tello's Customer service. Laura was Fantastic, Patient and Very Kind helping me setup my mother's new phone. Thank you again Laura.
Customer Service Issues
Sign-up for this phone service was easy, but installing the e-sim was not. After verifying the needed information with the legacy carrier, I called Tello customer service for assistance. After a few minutes on hold, their system hung up on me. ... Am waiting for an email reply, although that is not my preferred form of interaction. ... Hopefully they will do better going forward.
Reply from Tello.com2026-08-06
Hi, Thanks for bringing this to our attention, and we apologize for the difficulty with your eSIM setup. We are also sorry you had trouble reaching us—our lines are currently busier than usual. We have replied to your email with step-by-step instructions to clear up that installation error. Additionally, since phone support is your preferred method of communication, our team is scheduling a callback to follow up with you directly and ensure everything is activated properly Thank you for your patience!
Site is convenient and easy to use.
I like that I can complete setting up service on line. The site is well designed and easy to use. I was confused on purchasing a sim card. Initially it seemed that I was only offered an electronic card. It was not until after I completed the plan purchase that I saw an option for purchasing a physical card. Perhaps I missed something. Otherwise the experience was very positive.
Reply from Tello.com2026-08-06
Hi Colleen, We're happy to hear that our online setup process and website design were easy to use. You can always choose between an eSIM and a physical SIM card, but we do recommend the eSIM since you'll be able to activate the service right away. We appreciate you bringing the SIM card purchasing confusion to our attention. We are always looking for ways to improve our customer experience and will review the options presented during the purchase flow. Thank you for your valuable feedback. Tello
Great For My Second Mobile Line
Setting up via electronic SIMM was a breeze. Low monthly rate a definite plus. I haven't experience any loss of signal in my travels.
great customer service on phone (Josê)
great customer service on phone (Josê), fast, knowledgeable and helpful .Only thing I am not so happy about is mailing of the SIM cards, that takes too long and is not too reliable with usps. The line and cell service I first have to try out.
Reply from Tello.com2026-08-06
Dear TR, We appreciate your feedback and are glad to hear about your positive experience with our customer service. We understand your concerns regarding SIM card delivery, but you have several options available: https://tello.com/help_center/orders-deliveries-returns/what-delivery-options-do-you-offer We hope you'll choose the one that suits your needs! Thank you for using Tello!
Suggested improvement
I am traveling a lot and now in SE Asia. I thought I had my account set up with a plan plus pre-paid. I missed the SMS telling me it was about to expire. I think I now have it set properly - but not confident it will not happen again. I would suggest sending a duplicate notice on email, to avoid confusion. I am still new to Tello so finding my way.
Reply from Tello.com2026-08-05
Hi James, We appreciate you sharing your experience and feedback with us. We understand that managing your account while traveling can be challenging. Your suggestion about sending duplicate notices via email is valuable, we will certainly consider this as we continuously work to improve our communication methods for all our customers. Thank you for using our service, Tello
Tello recycles their phone numbers
Tello recycles their phone numbers. I was unlucky enough to receive one that gets spam calls daily, as well as advertising calls related to whatever the previous customer was doing with the the number. I block three to five calls daily.
Reply from Tello.com2026-08-04
Hello David, Thank you for your review. Like all wireless carriers in the US, phone numbers are recycled across the industry as a standard telecommunications practice. Because numbers are a limited national resource managed by central registries, brand-new, never-assigned numbers are extremely rare regardless of the provider. That said, we offer immediate solutions to assist with this: - Contact our support team, and we can change your phone number for free to assign you a different one. - You can enable Scam Guard settings through your account to filter out recognized spam calls. Depending on the device model, you should also have a similar option in your phone Settings. - Registering your number at donotcall.gov will help reduce telemarketing traffic. If you would like to proceed with a free number chan ge, please reach out to our 24/7 support team via our Contact Page, and we will be happy to help. Tello
Happy with it
All good. No complaints
Good honest service
I had another service, they were awful, and then I found Tello. It has been what I always hoped for. Not expensive, great coverage, and good honest service.
Excellent service
Excellent service, great deal.
Tello Customer Service while in Panama as an American
I purchased Tello based on my research for my extended international travel. I want to keep my USA number. I purchased the USA plan and the pay as you go. I am very pleased with its functionality and have suggested my grown children consider switching to Tello. Something went wrong with my Tello service while in Panama. I sent an email to Tello customer service. In less than 24 hours I received a very detailed response. I followed it and my Tello service was restored. I am very happy with Tello and it's customer service!
Reply from Tello.com2026-08-05
Dear customer, We are so happy to hear that our service has been functional for your international travel and that you've recommended us to your family! We understand that encountering an issue with your service while abroad can be concerning, and we're glad our customer service team was able to provide a detailed and timely resolution. Your positive feedback about our support is greatly appreciated. Tello
Flexible plans
I like that you can choose exactly what you want to include in your service. This means that for someone like me who rarely uses the phone, you can have a basic plan for $10 or less a month. I also appreciate that you can change your plan at any time.
Amazing help and took care of a…
Amazing help and took care of a difficult problem, well for me a difficult problem, with a great attitude and patience! I was very impressed and thankful
The guy was very helpful
Great Support
Great experience with call support center. Jorge was friendly, helpful, and patient. He did a great job answering all of my questions. We feel even more confident about our decision to move to Tello after today’s customer support.
没有麻烦的电话覆盖。
没有麻烦的电话覆盖。 客户服务达到标准。 聊天机器人给了我很好的信息，我决定 86 我的 Pixel。可怕的电话…… 到目前为止一切顺利。这些人在与Visible打交道后都松了口气……
我需要帮助，他们在那里……
我需要帮助，他们在那里一步步引导我完成所有事情！ 干得好！