Great customer service
Great customer service, easy to install my SIM in my phone.
About Tello.com
Data updated- Website
- tello.com
- Category
- Electronics & Technology
- Location
- United States · Atlanta GA
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 91% (21/23)
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Is Tello.com legit?
Tello.com (tello.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-11.
What people say
low price
low price。good service.
I had a great experience with Tello…
I had a great experience with Tello Customer Support. I accidentally deleted my eSIM and reached the maximum eSIM activation request limit, so I was unable to generate a new QR code. The support team was very patient, professional, and helpful. They verified my information, reset the eSIM activation limit, and helped me get my service working again. Thank you for the excellent support and for making the process easy. I really appreciate your help!
Reply from Tello.com2026-07-27
Dear Ying Shi, We are so glad to hear that our customer support team was able to assist you effectively with your eSIM issue. We understand how frustrating it can be when technology doesn't cooperate, and we're happy we could help get your service back up and running smoothly. Thank you for your kind words and for recognizing our team's efforts! Tello
Unlimited data isn’t unlimited
Unlimited data isn’t unlimited, it’s actually just 50 GB. I don’t always get notified when running low on data.
Reply from Tello.com2026-07-27
Hi John, Thank you for your feedback. Our Unlimited Data plan includes 50 GB of high-speed data, after which data speeds are reduced. This information is clearly displayed on our website and during the purchase process. Please also note that our service is designed for mobile use and is not intended to replace a home Wi-Fi connection. If you did not receive a low data usage notification, we'd be happy to look into that. Our support team is available 24/7 and will be glad to assist you.
Customer service agent was helpful
Customer service agent was helpful, I did not have to wait long. My questions concerns were addressed well. Agent was knowledgeable.
Reply from Tello.com2026-07-27
Dear Usha, We are so happy to hear our agent was helpful and addressed your concerns well. We appreciate your kind words! Tello
Reasonable price with good service
Easy to use the website.
Reply from Tello.com2026-07-27
Dear Zhangyan Jiang, We're happy to hear that navigating our website was a positive experience for you. If there's anything we can do to improve our service, please let us know. Thank you for using Tello!
super good agent
No interruptions in service and…
No interruptions in service and affordable prices.
Mauricio Torrez was very helpful with…
Mauricio Torrez was very helpful with his customer service with me today.
Easy to use.
Not great at all
Camila Torrico was very knowledgeable…
Camila Torrico was very knowledgeable and very patient and we could have never been able to activate our new unit without her help. Our rating will be a plus plus plus. Mary and Dennis
Setup was easy and every step was…
Setup was easy and every step was explained clearly in detail. I needed tech support for an issue down the road and I was relieved to speak to a real person who listened to my issue and solved the problem quickly and effectively. The customizability of their plans is exactly what I need & I’m happy with the way the service works so far. I hope they never change a thing about their customer service.
Excellent and knowledgeable service…
Excellent and knowledgeable service people, Far better than most other communication companies.
除了好话我没什么可说的……
关于特洛，我没什么好说的。 覆盖范围无处不在，我需要它。 价格合适。 对我来说最重要的是，客户服务礼貌且包容，正如来自玻利维亚的 Dana 所展示的那样。 优秀的公司。好的产品和对一线员工的良好培训。
Tello 让新手的事情变得非常容易……
Tello 让像我这样的新客户变得非常容易。客户服务代理（如 Dana）的服务专业、知识渊博且友好。很高兴成为特洛家族的一员。
Reply from Tello.com2026-07-27
Dear JLE, We're so glad to hear that your experience as a new customer has been easy and positive. It's wonderful to know that our customer care team provided professional, knowledgeable, and friendly service. We're delighted to have you as part of our community! Tello
Worst company ever
Worst packages ever, saying unlimited internet still its limited, also limiting me to use same Internet which I bought for hotspot… why? i dont understand If its mine let me use it on my laptop. Also at least allow to buy 50 gb again if that so called “unlimited” gets limited .. no you can only buy only 5gb for 15 … cant process the decisions company took here
Reply from Tello.com2026-07-24
Dear Shaikh, We're sorry to hear that our Unlimited plan didn't meet your expectations. Our Unlimited plan includes 50 GB of high-speed data, after which data remains available at reduced speeds. It also includes 10 GB of mobile hotspot, and these limits are outlined on our website before purchase. If additional hotspot data is needed, customers can purchase data add-ons, and that balance can be used for hotspot even after the included 10 GB hotspot allowance has been used. The Unlimited plan itself can be renewed once every 30 days, but add-ons are available in the meantime if extra high-speed data or hotspot usage is needed. We understand that these limitations may not suit everyone's needs, and we appreciate your feedback. Comments like yours help us evaluate how we communicate our plans and what impro vements we can make in the future. Thank you for taking the time to share your experience.
A very positive experience!
The customer representative I spoke with helped me navigate the system to add a new credit card to our account. I am not good with technology and she was extremely patient with me as we walked through the steps that would be simple for the average person. I was so grateful for her kindness and patience!
Reply from Tello.com2026-07-24
Dear Janice, We are so pleased to hear about your positive experience with our customer representative! It's wonderful to know that their patience and kindness made navigating the system easy for you. We appreciate you sharing your gratitude. Tello
Great for Seniors
Ease of use and reliability of service is excellent. Great value for the price.