Tracy is the BEST!
Tracy was SO helpful walking me through step by step when I had made too many mistakes and got shut out. She was AWESOME!!!!!!!
About Tello.com
Data updated- Website
- tello.com
- Category
- Electronics & Technology
- Location
- United States · Atlanta GA
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 91% (21/23)
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Is Tello.com legit?
Tello.com (tello.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-11.
What people say
我喜欢我的 Tello 服务。
根据我家人的需要，我在两个 Tello 帐户之间设置了三条线路。我喜欢能够选择不同的语音和数据选项。准确支付所需费用是我在 Tello 停留时间比任何其他航空公司都长的原因。
I added usd 20 twice whilst traveling…
I added usd 20 twice whilst traveling in the U.S. but did not get a signal until I used ADD5GB via SMS. 40 bucks wasted and down the drain….
Reply from Tello.com2026-07-23
Dear Lyndon, Checking our records, we can see that you were able to use data through the PAYG credit that you purchased initially. Usage can be verified in your online account as well, under the Activity section. If you have any questions or concerns, our Support Team is available 24/7.
"LONG LIVE TELLO, becouse you are the BEST.
All conumer service assistants in Tello including Alex are king, so helpfull, patience and very professional. So in short words "LONG LIVE TELLO, becouse you are the BEST. Sincerely, Jack Piotrowski.
Very patient & thoroughly explained…
Very patient & thoroughly explained each step. A really nice personality.
Able to resolve a problem by walking me…
Able to resolve a problem by walking me thru the steps.
Didn't have a charger in the box
I received the new phone in just three days. That's good, however the phone didn't have an adapter to charge it. It had a cord with a mini-c plug on both ends. I'm not too impressed.
Reply from Tello.com2026-07-23
Dear customer, We appreciate the opportunity to clarify this matter. As a standard industry practice, mobile phone manufacturers no longer include wall charging adapters with new devices. The cord you received is a standard USB-C to USB-C cable, which connects to a USB-C wall charger or port. Our website dis plays what exactly is included in the package you ordered. We have sent you an email with further instructions, additionally, don't forget our Customer Service experts remain available 24/7 to further assist you. We appreciate your patience!
My Customer Service representative was…
My Customer Service representative was Amazing! She was extremely helpful & patient! I’m so happy to be a part of the Tello family!
Cheap price, great service
The service area is as good as I've ever had. The monthly cost is amazing and never have I had a problem with service.
*Immediate response and help 24/7
*Immediate response and help 24/7 *excellent service
service and price won me over.
DATA THIEVES
DATA THIEVES. WARNING IF U AUTO RENEW THEY STEAL YOUR ACCUMULATED DATA AND IF YOU DON'T BUY MORE DATA WHEN YOU RENEW THEY STEAL YOUR ACCUMULATED DATA. DATA THIEVES
Reply from Tello.com2026-07-22
Hi Victor, Thank you for your feedback. We are sorry you haven't been able to roll over your balance recently. Please remember to renew or change your plan before the next automatic renewal, and choose a plan that includes with the same service you wish to roll over. We've already made several courtesy exceptions by restoring your remaining balance. Unfortunately, we’re unable to make any further exceptions. If you have any questions about how balance rollover works, our support team is available 24/7 and will be happy to help.
The customer service is excellent.
Excellent value
NO PROBLEMS
NO DROPPED CALLS, NEVER NO SERVICE WHAT CAN I SAY.
best deal for cell phone
everything is gr8 easy online service…
everything is gr8 easy online service and very cheap and international calls the best
Reply from Tello.com2026-07-20
Hi Aron, We're so happy to hear you appreciate our easy online service and affordable international calls! Thank you for sharing your positive experience with us. Tello
knowledgeable and helpful
I called Tello customer services because my phone suddenly couldn't receive text messages. The representative was very helpful and knowledgeable; he directed me to fix the problem online in my Tello account with just a few seconds.
Just great.
Jhonatan was super helpful!
Jhonatan was super helpful!! Awesome service! Cant beat it! Keep up the great work!!