Bad service
Bad service, waiting too long to get answers. I'm working with Jesus on get an answer about a pool liner for a unit that i brought from a third party and manufactured by you. Jesus was very good but you guys take so long on gave him answers about availability. I brought the slide liner for the same unit and took almost 2 months on get answers and pay for it to receive it. You need to do better on customer service. Actually i talk with Noel as well for the slide liner and after couple emails he never reply back with an answer.
Hello Daniel, I apologize that the wait time for answers has been longer than you had hoped. The problem is that each liner is custom to each particular unit (so slide liner A won't work with slide B). On top of that, some old units are just not supported anymore. So we have to research each unit individually and then have a new slide mat manufactured for the unit. Add on top of that the fact that COVID-19 has put additional strain on the system, and you'll understand why replacing a slide mat is a lengthy process. If you are in need of any other slide mats, please take a picture of the ID panel on the front of your slide and send it directly to [email protected] and we can look into the order for you. I hope that you have a wonderful weekend! Thank you for reaching out to Tent and Table!
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