The sales associate was friendly and…
The sales associate was friendly and helpful.
About Terra Universal, Inc.
Data updated- Website
- terrauniversal.com
- Category
- Construction & Manufacturing
- Location
- United States · Fullerton
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 100% (2/2)
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Is Terra Universal, Inc. legit?
Terra Universal, Inc. (terrauniversal.com) has a 4.9 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Great Customer Service
Requested a quote from the website. It was pretty straight forward. The next day Al Paterson sent me the official quote. By then I needed everything before the holiday. Al did everything within his power to make sure it happened. He went beyond my expectations to help me revise the quote. I will definitely reach out to Terra Universal to purchase more cleanroom equipment.
Very helpful!
Very helpful! I'm not familiar with this product, but I had a customer request for it. Long Le was so patient and helpful, and walked me through everything I needed.
Long
Long was very helpful and attentive
Extremely helpful
Extremely helpful, knowledgeable, and fast response time. Outstanding customer service and patience with our many quote revisions.
Jose responsiveness
Daniel Magpayo was extremely tentative
Daniel Magpayo was extremely tentative, responsive, friendly, easy to work with and helpful.
Excellent Customer Service
Customer service has been excellent. Al Peterson was an incredible help throughout the entire process—knowledgeable, responsive, and committed to making sure everything went smoothly. His customer service truly stood out. West is looking forward to putting our new Terra Universal products to use, and we look forward to working with the team again in the future.
Positive Experience - Long
Long provided thorough, quick responses and was patient will I collected the information needed.
Very bad quality
I received the 3 tables yesterday. The welding seam of one of the tables does not look is done in the welding process. Please see the pictures below. The last 2 photos showed the good table. All 3 purchases I ordered in the last year, I encounter issue. The 2nd order I placed came with a wrong shelf size and still has not been resolved yet. The 1st order got delayed for over 6 months and the sliding door is short, keep falling off. This is not acceptable.
Reply from Terra Universal, Inc.2026-07-24
Dear Henry, Thank you for your business and for sharing this detailed feedback. We take product quality very seriously and we are sorry to hear about the welding concern and the issues you have experienced across multiple orders. This is not the level of product quality or service we aim to provide. Our team will be in touch directly to review the outstanding issues with your current and prior orders and work toward a resolution. We offer a standard warranty and shipping insurance to help address eligible product defects or freight damage. Terra also offers many types of table designed for different applications and levels of cleanliness, from general laboratory use to the most stringent cleanroom environments. Most of these designs are in-stock and ready to ship. We would appreciate the opportunity to review the photos, specifications, and intended application so we can better understand the concern and help identify the appropriate solution. Sincerely, Loren Customer Service
Brandon was very patient and responded…
Brandon was very patient and responded and in a timely manner during a sales order for extra shelving. Thanks, Gene
Great customer service
Great customer service! Long Le was very kind and answered all my questions.
Very easy to deal with via chat.
Excellent interactions with Daniel…
Excellent interactions with Daniel (Sales Engineer) Daniel was very communicative and willing to assist during the whole of our interactions. I would certainly work with him again.
Great Service
My first time ordering from Terra Universal and I had great customer service with Jose.
Long Le
Long Le, was great on the chat. We were able to get my questions answered, and I'm getting a quote from you all on these products.
Desiccator control module
I just finished up an online chat with Brandon, about a part to order and he steered me in the right direction and also is helping with a quote.
I highly appreciated Monica's response…
I highly appreciated Monica's response time. She was quick and very kind! I will be reaching out to her with any cleanroom business that comes my way.
Irais Aguilar was a tremendous help…
Irais Aguilar was a tremendous help today! I had a deposit from 2024 still open and the next day, I had the information to clear it 3 years later. Thank you for your time and patience to help me figure this out.
Lightning Quick DANIEL!!!
Realized my original quote and order was missing a component that was needed. Got in touch with Daniel and issue was resolved quickly.