Terra Universal, Inc. (terrauniversal.com) has a 4.9 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
We were having some difficulties tracking a load of deliverables…Irais Aguilar jumped in, found our goods and maintained great follow-up through out delivery process. Irais Aguilar was helpful, concerned, and consistent during entire process. Thank you, Irais!
Daniel gave me excellent service, attention to detail and responsiveness. We went through multiple options as I learned more about the product line to accommodate my changing requirements. I would be happy to work with him again.
Long Le was great, he understood exactly what I needed and got the quote with the equipment I needed.
Daniel is responsive with time per customer. Design diagram sent to us and lead time is reasonable. but shipping cost is high though.
They got back to me in a very reasonable time.
Long was very prompt and helpful in providing me the product specs I was looking for
Daniel is very knowledgeable, courteous and was very professional. He was patient when asked questions and left an excellent first impression.
Long Le was very informative and helpful during my quote process. I got exactly what I needed for the project I am working on. Easy interface and I would definitely use Terra Universal again and recommend for others. Thanks again Long!
Easy to work with and get product I needed.
Brandon has provided a good service by supporting us get the quote for the equipment and answering all the questions professionals.
Had an issue with software but live agent (Long) was able to help immediately and get a quote within 15 minutes
My experience with Terra Universal was extremely disappointing. Our order was originally scheduled to ship by May 29, but that date came and went with no proactive communication. Every update required us to reach out first, and each response simply pushed the timeline further with little explanation. Chris Noto and Irais Aguilar were polite in their communications, but neither took ownership of the situation or provided the level of communication you would expect for a significantly delayed order. We repeatedly had to ask for basic status updates and even usable tracking information after the shipment was supposedly on its way. What left the worst impression was being told that if we wanted a guaranteed delivery date, we should consider Terra Universal's "FastTrack" expedited service—even after the original promised ship date had already been missed. It felt like the solution to their production delays was to pay a substantial premium rather than receive the service that was originally committed. Delays happen in construction and manufacturing. What customers expect is honesty, proactive communication, and accountability. Unfortunately, Terra Universal fell well short in all three.
Dear Cormac, Thank you for your business and for taking the time to share your candid feedback. We regret that you had to repeatedly contact us for updates, as this is not the level of service we strive to provide. We are actively improving our automated order notification system and internal communication processes to provide the most timely automatic updates in the industry whenever order status or estimated ship dates change. Your feedback has been shared with our team - and we did locate a bug to fix in our order delay email notification logic. To provide some helpful context, your order included a new version of one of our popular products. This product is normally stocked and available for immediate shipment; however, demand for the new release significantly exceeded our forecasts, temporarily impacting inventory availability. While this unexpected demand contributed to the delay, we recognize that we should have communicated more proactively and provided clearer updates throughout the process. Regarding our FasTrak expedited manufacturing service, we'd like to clarify that this is an optional service intended for customers with critical project deadlines who require a guaranteed ship date before production begins. While we offer guaranteed expediting options for built-to-order products. we still work very hard to maintain the largest stocked inventory of products in the industry. Thank you again for the helpful feedback. We hope to have the opportunity to better serve you in the future. Sincerely, Loren Customer Service
My sales rep "Long" is awesome, quick, superior product knowledge, got to the point and quote quickly... I'm a very busy guy and the speed was awesome, got right to it, solution found, quoted, on with business... Love it...!!!
I've had an amazing experience working with Taso and Carmen. They handled all of my requests promptly and were incredibly responsive, cooperative, and courteous throughout the entire process. Their professionalism, attention to detail, and willingness to help made the experience seamless. I truly appreciate their outstanding support and highly recommend working with them.
Kevin was very helpful in creating a quote!
Long was responsive and able to answer my questions quickly.
Daniel Magpayo was a pleasure to work with. He was incredibly knowledgeable and helped me every step of the way. What stood out most was his patience - he never made me feel like an idiot for asking questions, even when I was learning. That level of customer service is hard to find, and I truly appreciate everything he did to help
very quick to respond. I spoke with Long today and they were very helpful
Justin Tran has assisted my program for a couple of months, and he is nothing short of great. - Replies to emails in a timely manner - Transparent regarding product changes and pricing adjustments - Follows up on open actions If you need any support, Justin is your person.
66 reviews matching