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Vehicles & Transportation

Teswaybike

42 reviews

4.742 reviews
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About Teswaybike

Data updated
Website
teswaybike.com
Category
Vehicles & Transportation
Location
United States
Status
Unclaimed
Last 12 months
42 reviews
Replies to negative
67% (2/3)
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Is Teswaybike legit?

Teswaybike (teswaybike.com) has a 4.7 out of 5 rating on OK.one, based on 42 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.

What people say

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Robin Smyth · 2 reviews · Experienced 2026-05-18 ·

Great bike that has exceeded…

Great bike that has exceeded expectation on steep hills. So far company has communicated well.

Reply from Teswaybike2026-05-19

Thank you so much for your kind review and support! We’re delighted to hear that the bike has exceeded your expectations, especially on steep hills. It’s also great to know that you’ve had a positive experience with our communication and service. We truly appreciate you choosing TESWAY, and we hope you continue to enjoy many amazing rides ahead. If you ever need any assistance, our team is always here to help! 🚴⚡

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kenneth laubscher · 11 reviews · Experienced 2026-04-16 ·

Bought tezway x9 it broke whithin a…

Bought tezway x9 it's a great bike it did break down at one point which now has been resolved the customer service got in touch through the WhatsApp system I will suggest finding a WhatsApp number to get in touch with their customer service they are way more responsive and they actually do getting touch properly they will need evidence of the faults if you have ever any but they do honor their warranty I did leave a bad review at first as I could not get through they standard channels but once I got in touch with the WhatsApp channels it all changed they responded straightaway they kept replying to my texts and the customer team was quite friendly and very understanding as there in a very far country like Hong Kong the hourly difference means when it's night here it's day there etc so when you think your text and I'm and work Hours they are actually fast asleep and also the customer service were very helpful and I found out the hard way that he was actually answering my calls at 11 o'clock at night at that end and he was already home and ready to go to his bed when I found and I had a grumpy attitude but when I discovered it was such a big time difference in where he was I was on the impression they were in the UK I was very wrong anyway so I did have a fault but it got fixed I'm now a very happy customer so I'm changing my review with acknowledgement that things can happen and please don't leave a bad review if your angry which I did because it's not nice

Reply from Teswaybike2026-05-25

Thank you for taking the time to update your review and share the full experience. We’re glad to hear the issue with your X9 was resolved and that the bike is now working well for you. We also appreciate your understanding regarding response times and time zone differences, and your recognition of the support provided by our customer service team. Your feedback is very valuable to us, and it helps us continue improving both our products and support experience. We’re happy to have you back riding and hope you continue to enjoy your X9 for many miles ahead. 🚴‍♂️

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Raymond Gilmour · 18 reviews · Experienced 2026-05-05 ·

I purchased the tesway X9 ebike

I purchased the tesway X9 ebike, I have never experienced anything like it. The torque is superb for climbing capabilities, the build quality is amazing, and the price is superb. Would recommend a tesway ebike to everyone who needs that little extra capability. I am ordering another tesway X9 soon

Reply from Teswaybike2026-05-06

Hello Raymond, Thank you so much for your support! We're glad you're enjoying the X9—your feedback means a lot to us. Looking forward to your next order! 🚴‍♂️ TESWAY Ebike Team

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Reese Fry · 2 reviews · Experienced 2026-04-03 ·

My experience with Tesway has been…

My experience with Tesway has been Amazing. They have Great Quality Ebikes and their Customer Support has been Fantastic!

Reply from Teswaybike2026-04-25

Thank you so much for your kind words! We’re truly glad to hear that you’ve had such a great experience with your e-bike and with our customer support team. Your feedback means a lot to us and motivates us to keep delivering high-quality products and services. If you ever need anything in the future, we’re always here to help. Enjoy the ride! 🚴‍♂️

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Adam Reeves · 2 reviews · Experienced 2026-04-18 ·

I was looking for the best quality…

I was looking for the best quality ebike at a reasonable price. I found it with Tesway!! The bike arrived in quality packaging, I easily assembled the bike , charged the battery fully and took off! The communication was great with Tesway before and after the purchase, So much so I feel if I was to ever need them for assistance, they will be there for me!!

Reply from Teswaybike2026-04-25

Thank you for sharing your experience! We’re really pleased to hear that you found the right balance of quality and value, and that everything—from packaging and assembly to communication—met your expectations. It’s especially great to know you feel confident in our support even after your purchase—that’s exactly the experience we aim to provide. Wishing you many enjoyable rides ahead, and we’re always here whenever you need us! 🚴‍♂️

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Martin Nickname · 1 review · Experienced 2026-04-23 ·

Much Power than i can use

Much Power than I can use . Very powerful this AWD will impressive you . The better electric bike you can buy . In the field 35 km hour . Good in the mud very funny .

Reply from Teswaybike2026-04-25

Thank you for your feedback! We’re thrilled to hear you’re enjoying the power and performance of the AWD—especially out in the field and in muddy conditions. It’s great to know the bike is delivering a fun and capable riding experience for you. We truly appreciate your support and hope you continue to have many exciting rides ahead!

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Eddie Davis · 1 review · Verified · Experienced 2026-04-03 ·

CAN'T GO WRONG WITH TESWAY.

Great customer service.CAN'T GO WRONG WITH TESWAY. Deliveries on time. And response to your messages in a timely fashion. Bikes are durable beautiful and Very comfortable to ride.

Reply from Teswaybike2026-04-20

Really appreciate you taking the time to share this. Happy to hear everything went smoothly and that you're enjoying the bike—that’s what we love to hear. Ride safe and enjoy! 🚴‍♂️

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Jose Lopez Gonzalez · 1 review · Experienced 2026-04-17 ·

Tesway x7 awd

Shipping was fast. Bike arrived in great condition. Loving the bike, has great power and range. The company is very attentive to it’s customers. It was a great choice going with the tesway e-bike brand.

Reply from Teswaybike2026-04-20

Hi Jose, I really appreciate you sharing this! Glad the X7 AWD arrived quickly and in great condition. Awesome to hear you're enjoying the power and range—that’s exactly what we built it for. Thanks again for choosing Tesway, and enjoy the ride! 🚴‍♂️

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Tony · 1 review · Verified · Experienced 2026-04-09 ·

They delivered the bike on time and the…

They delivered the bike on time and the staff was very helpful

Reply from Teswaybike2026-04-20

Hi Tony, happy to hear you’ve had a good experience with both the bike and our team. Enjoy the ride! 🚴‍♂️

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David Sorensen · 1 review · Experienced 2026-04-14 ·

It’s better than I thought

I have to honestly say that this e-bike is a game changer. I took it for a trip of 30 miles and it only used 20% of battery capacity. That was with one motor engaged, in speed 3 most of the time, which is plenty fast (average speed of 25mph). When engaging both motors, it flies at 35-40mph, but I don’t need that. It will also consume more energy then. The bike is very well built, and is super stable. I ride it hands free, just leaning back, crossing my arms and let it take me places. I bought the bike to go to locations for nature photography and it works perfect for that. Also for easy commuting in the city, it brings me where I have to be faster than most car routes. And I have no more problems parking now.

Reply from Teswaybike2026-04-15

Glad it’s working out so well for your photography trips and daily rides—that’s exactly what we designed it for. Thank you so much for sharing this experience. 😄 30 miles with just 20% battery on single motor is solid. Dual motors will also make it easier for you to handle varying road conditions. Looking forward to you exploring it further—enjoy the ride!

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David Miller · 1 review · Verified · Experienced 2026-04-01 ·

The bike seems to be great but the…

The bike seems to be great but the customer service was awful

Reply from Teswaybike2026-04-10

Hi David, Thanks for sharing your experience. We’re sorry to hear about the issue and the inconvenience it caused—that’s definitely not the experience we aim to provide. We’d really like to make this right. Please reach out to us with your order details so we can take a closer look and help resolve it. Appreciate you bringing this to our attention. —The TESWAY Team

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Weston Chevalier · 1 review · Verified · Experienced 2026-03-28 ·

It’s a comfortable ride

I really enjoyed the economics of the bike. I like the seat height and the handle bar height. I also like I can have a passenger for my young son! I dislike the slow acceleration and for it being 52volts it should have more torque! It struggles on climbing hill with my 50 pound kid on back! I think you should offer a different controller that allows more amps the 22amps .

Reply from Teswaybike2026-04-08

Hi Weston, Thank you for your feedback! We’re glad you enjoy the bike’s comfort, seat, and handlebar height, and carrying your son. We appreciate your comments on acceleration and hill performance. Your suggestion about a higher-amp controller is valuable and will be shared with our product team. Thanks again for your review and support!

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Craig Deloach · 2 reviews · Verified · Experienced 2026-03-27 ·

Ordered a week ago and received today

Ordered a week ago and received today. Put 20 miles on it. I love it

Reply from Teswaybike2026-04-08

Thank you for your kind feedback! We’re delighted to hear you had a positive experience and that our support met your expectations. Your encouragement means a lot to our team and keeps us motivated to provide the best service possible. If you ever have questions or need assistance, don’t hesitate to reach out. Enjoy your ride, and thanks again for choosing us!

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Herbert L. Brown · 1 review · Verified · Experienced 2026-03-16 ·

Good Customer Service

Great response to questions about the product ; and in a timely manner. Information given was accurate. All around great experience with this company. Only got 50 miles on the bike but it goes in AWD ... does what it says it will do . They upgraded the controller and display so when it is unlocked for full power the screen says 64 instead of the older versions 99 . The suspension is good ... handles nice . I have only had the bike a week ; but I like it so far ... fun to ride . Does well on both road and trail ; havent had it off road yet.

Reply from Teswaybike2026-03-18

Thank you so much for your kind words and for taking the time to share your experience! We’re truly glad to hear that you found our responses helpful, timely, and accurate—that’s exactly the level of service we strive to provide every customer. Your support means a lot to us and motivates our team to keep delivering the best possible experience. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your ride, and thanks again for choosing us!

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Eugene Martinez · 1 review · Verified · Experienced 2026-03-12 ·

A very well thought out ebike for long…

A very well thought out ebike for long hauls. Comfortable and feels solid, has plenty of power, display is very nice! Bike is very nimble for a longer frame, the 20x4 inch wheel set makes it feel very grounded and connected, the 203mm brakes are a great feature to the bike!

Reply from Teswaybike2026-03-18

Thank you for your fantastic review! We’re delighted to hear that you’re enjoying the long-haul comfort and solid build of your e-bike. It’s great to know the power, display, and overall ride quality are meeting your expectations. The combination of the 20x4” tires and longer frame really does make for a stable yet nimble ride, and we’re glad you’re feeling that connection on the road. Also, we appreciate you highlighting the 203mm brakes—they’re definitely designed to deliver strong, reliable stopping power when it matters most. Thanks again for your support, and we hope you continue to enjoy many more smooth and powerful rides ahead!

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Dakota Bass · 2 reviews · Verified · Experienced 2026-03-07 ·

The Tesway X9 is an excellent bike!!!

The Tesway X9 is an excellent bike! Assembly only took about 45 minutes. It is a large bike which is great considering I am 6' 4". It is also pretty quick, although I am on the heavier side it take s a few seconds to get up to speed but I have gotten up to 36MPH on it so far. I am sure as I continue to loose weight it will go faster, it definitely has the capability for it. Overall I am happy with it the only complaint I have is that the rear shock absorber could be a bit more stiff and as there is no way to adjust it I think this is the only area of improvement. maybe later iterations will have an upgraded rear shock, in the meantime I might just upgrade this component myself. I will close with this, the X9 is excellent value for the money, is a definite head turner and conversation starter, and checks all the boxes for this class of ebike. I would definitely recommend purchasing this model.

Reply from Teswaybike2026-03-18

Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you’re enjoying your X9 and that the assembly process was smooth and straightforward. It’s great to know the bike fits you well and delivers the speed and performance you were expecting—36 MPH is impressive! We also really appreciate your honest feedback regarding the rear shock absorber. Insights like yours are incredibly valuable to us, and we’ve shared this with our product team as we continue to improve future iterations. You’re absolutely right—this is an area we’re actively looking to enhance. It’s fantastic to hear that the bike has been a head-turner and a conversation starter for you—that’s exactly the kind of riding experience we aim to create. Thank you again for your support and recommendation! If you ever need assistance or have questions about upgrades or accessories, feel free to reach out anytime. Ride safe and enjoy every mile!

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customer Lloyd Mcguinness · 2 reviews · Experienced 2026-03-04 ·

A great company that makes unique…

A great company that makes unique ebikes. I was looking everywhere for the write one and found tesway, great engineering and electricians from Hong Kong China.

Reply from Teswaybike2026-03-07

Thank you so much for your kind words! We’re thrilled that you found the right e-bike with Tesway. Our team works hard to combine innovative engineering with high-quality craftsmanship, and it’s wonderful to hear that it shows. We truly appreciate your support!

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Marcin Marcin · 18 reviews · Experienced 2026-02-24 ·

Avoid all the way

After assembly have found few issues but very major Amazing communication with TESWAY Highly recommend service

Reply from Teswaybike2026-03-07

We’re very sorry for the inconvenience this has caused. If you have any issues with your bike, please contact our after-sales support team at [email protected] , and they will assist you promptly. We truly value your feedback and want to ensure your experience with us is resolved as quickly as possible.

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Heng Phan · 1 review · Experienced 2026-01-13 ·

Incredible build quality !!!

Incredible build quality !!! Very pleased with the product. Works great on my off road and mileage . And The most important a friendly customer service. Would highly recommend

Reply from Teswaybike2026-01-29

Thank you so much for your fantastic feedback! We're thrilled to hear that you're pleased with the build quality and performance of your **Tesway** bike, especially for off-road riding and long mileage. It’s also wonderful to hear that our customer service made a positive impact on your experience! Your recommendation means a lot to us, and we're grateful for your support. We’ll continue working hard to deliver the best bikes and service possible. Thanks again for sharing your thoughts, and we look forward to serving you in the future! Enjoy the ride!

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Ensel Greg · 1 review · Experienced 2026-01-14 ·

Customer service is absolutely the best…

Customer service is absolutely the best I have ever seen from any ebike company.they go above and beyond to help you they are genuine and honest bikes are great......if you are looking for a bike and need help deciding the question comes up should I buy a tesway rhe answer without any doubt is definitely yes get a tesway.....

Reply from Teswaybike2026-01-29

Thank you so much for your incredible review! We’re beyond thrilled to hear that our customer service has made such a positive impression on you. Going above and beyond for our customers is something we pride ourselves on, and it’s fantastic to know that it made your experience even better. We’re also glad to hear that you're enjoying your **Tesway** bike! Your recommendation means the world to us. If anyone is unsure about which bike to choose, your feedback will definitely give them the confidence to go with **Tesway**. Thanks again for your support, and we’re here if you ever need anything else. Enjoy your rides!