The Ayurveda Experience is one of the most recognized and trusted global houses of Ayurvedic brands which offers a thoughtful curation of personal care and wellness brands inspired by Ayurveda. The platform has over 2 million customers in over 25 countries and strives to bring you clean, safe and effective beauty and wellness products that carry the goodness of ancient Ayurvedic wisdom in their own unique way. Every brand reflects a distinct philosophy, aesthetic and ritual, designed to meet your evolving needs with time-tested ingredients and consciously developed formulations.
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Is The Ayurveda Experience UK legit?
The Ayurveda Experience UK (theayurvedaexperience.co.uk) has a 3.5 out of 5 rating on OK.one, based on 384 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 27% give 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the natural face oils and rich creams, noting how smooth, deeply hydrated, and glowing their skin feels after regular daily application. Furthermore, buyers frequently highlight the exceptionally fast delivery service and the responsive customer support that readily assists with any inquiries or concerns.
Some reviewers were not happy with unexpected skin irritations or mild allergic reactions experienced when trying certain new face creams and body lotions. A few other people also felt that shipping times occasionally experienced unexpected delays, while others noted challenges when trying to resolve order issues with support staff.
Auto-generated from all reviews of this business. For reference only.
7- 10 days for a refund when the seller is at fault!!
7- 10 days for a refund!!!
Thank you for your email informing me of a refund for the product i ordered from you in good faith. You accepted my order and money knowing you had no stock of this order. Therefore, the time scale of 7-10 days to issue me with a refund is too long. A customer refund is based on the speed of the merchant.. (You!) takes to release my refund to my bank. My banks ability to credit my account is very quick. To be honest it is the fault of Ayurveda Experience that I have had to have a refund, the least you can do is to issue my refund promptly and not ask me to have to get get in touch with you if after 10 days if my refund is not showing in my account!!!! I am an employer of the company I bank with so I am aware of how quickly a refund can be issued by an efficient merchant. I look forward to a speedy resolution. Has anyone else had to wait for a refund from this merchant..??
Reply from The Ayurveda Experience UK2023-03-29
Namaste! Shaz,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you have experienced.
We have received an update that the email customer service team has already responded to your emails please check and if you have any further query please share them on the same email.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
Ordered on 7th March, received confirmation email but order still not shipped. I have emailed 3 times and tried ‘contact us’ but still no response. Rubbish customer service and they obviously do not care about their customers.
Update 17th March: So I eventually received a response as below but I have not received an email. Very disappointed to think I’ve been scammed.
Further update: 6 hours after the below response I have now received an email saying they are overwhelmed with orders and they hope to ship within 2 working days. I am waiting patiently….
Reply from The Ayurveda Experience UK2023-03-17
Namaste! Maxine,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you have experienced.
We have received an update that the email customer service team has already responded to your emails please check and if you have any further query please share them on the same email.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
Order item on 9th March, received confirmation.
14 March - Order has still not been sent.
Wanted to change the address to go straight to the recipient as time was being delayed heavily.
Send x2 emails to have address changed - Which have been ignored.
Customer service - Called 4 times, and it directs you to a robot that than hangs out the phone.
Reply from The Ayurveda Experience UK2023-03-15
Namaste! Kerina,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you have experienced.
We have received an update that the email customer service team has already responded to your emails please check and if you have any further query please share them on the same email.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
I sent 2 emails enquiring on the delivery for my order, with no response…I have since received my order and emailed them sending photographs…because when I used the cream it used nearly a third of the tube before any product came out, the tube was full of air making this a very expensive moisturiser.. have checked my emails constantly and have received no response from anyone. This is the first time using Ayurveda but will think twice before ordering anymore products….on other reviews you state the team has already responded by email….the same is quoted in this complaint…..please send me a copy of your reply…as there has been no response from Ayurveda team
Reply from The Ayurveda Experience UK2023-03-15
Namaste! Dot,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you have experienced.
We have received an update that the email customer service team has already responded to your emails please check and if you have any further query please share them on the same email.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
I am still waiting for my goods 2 weeks after ordering. Order still shows waiting to be shipped - have contacted customer services twice- no reply - although they have replied to comments I have made on facebook (telling me to be patient) .
Disgusting service if the goods are not available do not advertise!!!!
Reply from The Ayurveda Experience UK2023-03-14
Namaste! Vicky,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you have experienced.
We have received an update that the email customer service team has already responded to your emails please check and if you have any further query please share them on the same email.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
Regarding order
IY76330UK...
Yes, you have responded to my email regarding delivery /update of my order. In which you suggested that the product is not available and that I could request a refund. I requested a refund via email and you are ignoring me. I will put this matter into my banks hands if i do not hear from you. I feel as if i have been Scammed.
Awful company..I am writing this review to make people aware of what this company is like.. Fraudulent!!!
Reply from The Ayurveda Experience UK2023-03-14
Namaste! Sharon,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you have experienced.
Sharon, we have received an update that the email customer service team has already responded to your emails please check and if you have any further query please share them on the same email.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
I read other reviews and thought people eventually get their products so I bought from them just over a month ago and the product hasn’t arrived and customer service has stopped responding now that I’ve asked for a refund. I wouldn’t bother if you’re thinking of trying this company out, products look good but where are they?!
Reply from The Ayurveda Experience UK2023-03-13
Namaste! Munaza,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you have experienced.
Munaza, we have received an update that the email customer service team has already responded to your emails please check and if you have any further query please share them on the same email.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
Only 3 stars at the moment due to not replying to my email. My order not shipped yet and it is a birthday gift for a friend. First time ordering with this company.. Getting concerned after reading some of thd reviews on here.
Sharon Venner
Reply from The Ayurveda Experience UK2023-03-11
Namaste! Sharon,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you have experienced.
Sharon, we have received an update that the email customer service team has already responded to your emails please check and if you have any further query please share them on the same email.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
I received my package on Monday. It had been opened by customs and resealed, one of the boxes was damaged, not surprising as it was packaged in just a plastic bag. One of the items was missing. I have emailed customer service three times, I have had no response. I want a refund for the product I didn’t receive. The customer service is dreadful. So my experience hasn’t been great.
Reply from The Ayurveda Experience UK2023-03-10
Namaste! Anne,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you have experienced.
Anne, we have received an update that the email customer service team has already responded to your emails please check and if you have any further query please share them on the same email.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
One week on and still not received anything. I have ordered from this company before and they were slow then but this time they’re even slower and on tracking the order, they haven’t even despatched it. Just says unfulfilled. Why???? They shouldn’t take the money if they don’t have the items in stock and they should also tell you at the point of ordering. No notification giving a reason for the delay despite having taken payment.
Reply from The Ayurveda Experience UK2023-02-16
Namaste! Ally,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you have experienced.
Ally, we have received an update that the email customer service team has already responded to your emails please check and if you have any further query please share them on the same email.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
3 weeks and still nothing has arrived. No communication to say there was a delay but they seem happy to take my money! If you’re thinking of ordering, don’t, it’s not worth the stress of not knowing if they’re a scam and you’ll ever see your money back. I do not believe the reviews at all. Disappointed.
Edit: customer service team only responded after I submitted this review and only to tell me there is another 1/2 weeks delay.
Reply from The Ayurveda Experience UK2023-02-14
Namaste! Vicki,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you have experienced.
Vicki, we have received an update that the email customer service team has already responded to your emails please check and if you have any further query please share them on the same email.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
Not happy at all. Ordered 28th Jan and emailed them on 7th Feb but no reply and no update on my order iY71602uk. I really would like to know when can I expect to receive my product?
Reply from The Ayurveda Experience UK2023-02-14
Namaste! Amana,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you may have experienced.
We have received an update that the email customer service team has responded to your email twice please check and if you have any further query please share them on the same email.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
6days later after posting this, no response to my emails and sent more. I’ve requested a refund and had no response or refund. Avoid this company, taking it to trading standards now and my bank
Not happy at all. Ordered 27th Jan and tried emailing, calling nothing and still not moved for delivery.
What is going on and when can I expect to receive my product?
Reply from The Ayurveda Experience UK2023-02-12
Namaste! Joanne,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you may have experienced.
Joanne, we have received an update that the email customer service team has responded to your email please check and if you have any further questions please share them on the same email.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
I spent £201 on products I really wanted - I have waited over 3 weeks now and no order - the company has refunded me but to be fair I wanted the products and there is obviously a problem with orders
Reply from The Ayurveda Experience UK2023-02-12
Namaste! Kathleen,
Greetings from The Ayurveda Experience!
Kathleen, our sincere apologies for any inconvenience you may have experienced and completely understand your disappointment with this issue. We will take this as feedback and will try our best to improve our services.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
I ordered eye cream, for which was paid for that day. After 15 days I have heard nothing & found it has not even been sent. Once I got in touch I was told possibly 2/3 weeks as it was out of stock. But they had my money & no doubt other customers - bad practice in my book
Reply from The Ayurveda Experience UK2023-02-09
Namaste! Doreen,
Greetings from The Ayurveda Experience!
Doreen, our sincere apologies for any inconvenience you may have experienced and completely understand your disappointment with this issue. We will take this as feedback and will try our best to improve our services.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
Absolute shambles, the reviews must be suspect as after placing an order in Jan I have still not received any product. When I chased I was sent an auto generated email stating the products will be out of stock for 1-2 weeks, when this time frame came I was told it would be no more than a few days. When that day arrived (today) I was then sent another auto generated email stating that stock was due in 1-2 weeks. I would really like to try the product but don’t see how they can keep buyers hanging around like this. Seriously just be honest from the moment of purchase and I’d have probably been ok with it. But it now feels suspect so I have asked for a refund. I only gave 2 stars as they did respond to my emails quite quickly.
Reply from The Ayurveda Experience UK2023-02-08
Namaste! Alexis,
Greetings from The Ayurveda Experience!
Our sincere apologies for any inconvenience you may have experienced and completely understand your disappointment with this issue. We will take this as feedback and will try our best to improve our services.
Regards,
The Ayurveda Experience
I recently placed an order that didn't arrive or even show as shipped. I was quite annoyed, but after a few attempts, I did hear back from customer service. There had been a few issues with the carrier and back order problems. I was offered a full refund and the money was back in my account within a day or two. I am still very disappointed that I won't get to try the products just yet, but I am happy with the refund and will try and order again at another point.
To people concerned this may be a scam, it's not, I just think the company is overloaded with orders right now.
Reply from The Ayurveda Experience UK2023-02-08
Namaste! Jules,
Greetings from The Ayurveda Experience!
Jules, our sincere apologies for any inconvenience you may have experienced and completely understand your disappointment with this issue. We will take this as feedback and will try our best to improve our services.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
I placed my order before Christmas and still haven't received it. I have ordered from them before and tge products are really great. But now I have had no reply to my email and I don't know what the hold up is.
Update: I had the usual automated response from them that everyone else has had. No I have not received an email from customer service. How could I have had when I didn't share my order number or any details about me?
Reply from The Ayurveda Experience UK2023-02-03
Namaste! Teresa,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you may have experienced.
We have received an update that the email customer service team has responded to your email please check and if you have any further query please share them on the same email.
Thank you so much for your patience.
Regards,
The Ayurveda Experience
Placed an order on 24th Jan, still showing not shipped. Received no response to email.
Update. No email from Ayurveda re my order, only the response here.
Reply from The Ayurveda Experience UK2023-02-02
Namaste! Glenys,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you may have experienced.
We have received an update that the email customer service team has responded to your email please check and if you have any further query please share them on the same email.
Thank You!
Regards,
The Ayurveda Experience
I am concerned as I placed an order on 21st January & have only received an email confirmation that the order has been placed. I see that there are other reviews expressing concern & now I am concerned. Is my order genuine iY7010Zuk
Reply from The Ayurveda Experience UK2023-02-02
Namaste! Louise,
Greetings from The Ayurveda Experience!
Our sincere apologies for the inconvenience you may have experienced.
We have received an update that the email customer service team has responded to your email please check and if you have any further query please share them on the same email.
Thank You!
Regards,
The Ayurveda Experience
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