About The Billiard Bay
Data updated- Website
- thebilliardbay.com
- Category
- Sports
- Location
- United States · Covina
- Status
- Unclaimed
- Last 12 months
- 15 reviews
- Replies to negative
- 50% (2/4)
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Is The Billiard Bay legit?
The Billiard Bay (thebilliardbay.com) has a 4.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
100% Happy
I received my que a little late, however outstanding customer service stayed in contact with me and I am happy. It really is a cool looking stick.
Helpful and knowledgeable
U didn't honor sale price for Muecci…
U didn't honor sale price for Muecci shaft when it came back in stock. Was sent an email saying was back in stock at sale price, ordered. A day or 2 later recieved a merchant refund, when asked why your response was your computer sent notice out before you could raise price from original sale price.
Reply from The Billiard Bay2025-02-09
Hello, we apologize for the back in stock email that went out by mistake when we were updating our prices. The price increase was due to a manufacturer contract which we are legally required to follow. That being said, we did reach out to honor the original price but we never heard back from you.
We found the matching 9 ball in perfect…
We found the matching 9 ball in perfect condition to our set, it arrived quickly, & the price was right!
I ordered a few Jade tips
I ordered a few Jade tips. Had them sent usps. They were here in 5 days so not bad but usps wouldn't deliver them to my house. So I contacted the Billard Bay company left a message and within couple hrs they contacted me back.. They went out of their way to send them 2 days UPS on their dime.. Great ppl and will Definitely be buying and doing my business with a stand up company!
I bought this shaft for a friend and it…
I bought this shaft for a friend and it worked great. I was happy that the shaft matched up with the butt end and the whole thing rolled straight. The delivery was as expected so, well done guys! Thanks Greg D
Great service
Tangent line and pro english tools were…
Tangent line and pro english tools were all I hoped for and they got here QUICKLY! thanks a bunch. I took the tools over to my cousin's house (where the pool table is)......and away we went; including one who didn't want to participate, but the Tangent Line tool hooked her!
I was treated with respect throughout…
I was treated with respect throughout the purchase, my questions were well-answered, and the gentleman was very polite!
It came faster than expected
It came faster than expected! Exactly what I needed! Thank you!
Fast shipping great item.
Good communication overall.
Profesional service.
Best billard gloves made.
Prompt courteous customer service
I bought four hooks to hang a couple of my cues. One of the hooks was defective. I wrote a quick email and the next day they had a replacement hook in the mail with no questions asked.
I originally made an error when placing the order
I originally made an error when placing the order. I didn't realize that it came up with an old address or mine. I contacted your team immediately and they were able to resolve the issue. Great job guys.
Fast delivery
Fast delivery. As described
Excellent customer service.
Bryan helped me through the process of purchasing a cue and the quality is excellent. Bryan provided excellent customer service and went above and beyond to make sure all my questions were answered.
My order came fast and was shipped in a…
My order came fast and was shipped in a protective package. I love my new cue!!!