THE/STUDIO

Top notch service

Top notch service! Top notch communication! Top notch products! The Studio is the absolute best at what they do and are worth every penny. Customer service is extremely communicative and helpful.

i always get great customer service…

i always get great customer service from the Studio, even on my small orders.

The finished product was great

The finished product was great. I was very impressed. Great product, on time delivery and excellent communications.

Outstanding Results

Outstanding results, with an incredible design team. They were meticulous and the attention to detail was utterly amazing. My fellow brothers in arms were all in agreement as to the perfection of the outcome of the pendant. I have used The/Studio on prior projects and was never disappointed and in this instance the final product was exactly what I envisioned. The communication between The/Studio and myself was exceptional and timely.

Great quality and service

The design and proof process was surprisingly smooth. They worked with me to deliver my order on time to have them in hand for a critical customer engagement. The customer and my team were very impressed with the quality of the embroidered patches. I will definitely recommend and use THE/STUDIO for my custom merchandise needs in the future.

Poor Communication & Unorganized

I have been working with The/Studio for years. I've placed dozens of orders without issue, and even referred some of my clients, but something changed recently. The complete lack of communication and disorganization is shocking, especially since I am a long-time customer. I'm not even sure if this is a real business anymore.

I am very pleased with the product

I am very pleased with the product, and I received the 100 that I ordered plus a few extras. I had a very tight deadline. The/Studio was able to adjust and get my order to me. Pelumi was the customer service rep who engaged with me and pushed to ensure my deadline was met. She was excellent, she kept me updated and quite professional.

Great Customer Service

We were looking for velcro patches for backpacks that we were giving to our mechanics. We ordered them up and accidently picked the incorrect backing. Once I explained to them that we were waiting on our backpacks to come into ensure the corret velcro was picked for the back of the patches. Unwana reached out and told me that the backing on these patches were actually iron on. Once I noticed my mistake I let them know that it was incorret and needed to be velcro. Unwana promptly helped me make my adjustments to my order and did not hesitate to ensure i got what I needed. WIll defintiley be using The Studio just for the customer service. It is very hard to get great customer service these days and coming from a customer service related field, it is great when you get it.

Misleading Sales Representations

I ultimately decided not to move forward with THE/STUDIO after reviewing both their sales representations and their Terms of Service. One of my initial concerns was that the company is not BBB accredited. During the sales process, I was passed between multiple representatives before finally speaking with an account executive on a Zoom call. During that conversation, I was told the subscription cost would be approximately $500 per month per product and that if I later chose to cancel my subscription, I could continue working directly with the factory that had been sourced for my project. However, when I carefully reviewed the Terms of Service, I found several important areas that lacked clarity. The agreement did not clearly explain how cancellation must occur, whether notice is required, whether cancellation must be submitted in writing, what happens to customer files and intellectual property after termination, whether account data is deleted, or whether THE/STUDIO may continue servicing factories connected to a client's product after cancellation. I was also concerned that the agreement contained no meaningful confidentiality obligations, did not adequately address restrictions on the use of customer designs or branding for marketing purposes, and lacked clear provisions regarding ownership of tooling, molds, production files, and other project assets. In addition, the factory liability protections appeared heavily weighted in favor of the platform. The deciding factor for me was the non-circumvention provision. During the Zoom call, I was told that I could continue production with the factory even if I no longer maintained an active subscription. Because I wanted this understanding reflected in writing, I requested an addendum and clarification regarding the non-circumvention language. In a subsequent email, I was informed that the non-circumvention restriction is permanent, meaning customers may not work directly with factories introduced through the platform even after ending their subscription. While others may have different experiences, the discrepancy between the verbal explanation and the written interpretation of the agreement, combined with the contractual concerns noted above, led me to conclude that THE/STUDIO was not the right fit for my business.

Quick & Effortless--Would Use Again!

I am a member of a search and rescue academy in the PNW. Since graduating more than a decade ago and becoming a member of the cadre, the idea of a challenge coin for the academy has been in my mind. I reached out to a company years ago to begin the process of creating one, but it went nowhere. Fast forward to today. I was introduced to The Studio through a colleague who recommended them. I'm glad they did because I found the process of taking my idea to final product to be quick and effortless. Of course, it helped that I had the design pretty much locked, but thanks to their website and prompt responses it took ~2 months for the coin to be minted--outstanding!

Excellent product

Excellent product, so happy about these patches turned out. Excellent quality, color and design. The design process along the way was very thorough as well. Thank you.

Nana is a great customer service rep

Nana is a great customer service rep. I was in a time sensitive matter, she resolved the matter & gave me what I needed in a timely fashion & save the day for my upcoming event. Im very grateful & happy God sent her to assist me. She relieved my anxiety & stress. AWESOME JOB 😊

Customer service was very helpful by…

Customer service was very helpful by assisting me to submit my image review edits!

Emma has been a big help

Emma has been a big help with my most recent order. There were a lot of details that needed to be right,and Emma made sure she understood what I wanted. And guided me toward the correct options when I asked a lot of questions. Even calling me to speak directly with me to get things right. I've been using The Studio for years. This has been my best experience so far.

THE/STUDIO was very helpful in getting…

THE/STUDIO was very helpful in getting my design exactly how I wanted. The final product was superb and exactly how I expected it. Great to work with and cost was very reasonable. thank you Curt

The embroidered patches always look the…

The embroidered patches always look the best

We love working with The/Studio!

I'm a new business owner

I'm a new business owner. I was offered a 60% discount by The Studio if I made an order within 24 hours. That induced me to make another order. When I went to pay a few hours later the 60% discount had disappeared. I called and spoke to a rep, emailed another, and texted with 3 different reps on their Help page who were all Help-less. I never did get an answer on what happened to the 60% discount. They all acted like they didn't know what I was talking about. These people seem to be trained to frustrate the already frustrated customer into giving up. I was given no satisfaction. I also discovered a few other bad faith practices incorporated by this company, the disappearing 60% discount being just one. It's easy enough to go somewhere else. I'm just disappointed The Studio got my money (and wasted a lot of my time). But that seems to be their only priority.

Read this to the bottom. It's a story. Then read a bunch of these reviews first.

5/16/26 I am adding a final update here at the top. The patches finally did arrive. I received a phone call from one of their reps. For her sake, I will leave her name off the review. They agreed to pull my order from the standard queue and additionally gave me a $70 store credit for all the hassle I went through (see below). She said to ignore any additional responses from the AI as I was verbally promised one thing at one point and 5 hours later the AI told me that wasn't going to happen. When I sent an email regarding that particular issue, I got that call I just mentioned. However, and this is what I really have an issue with, she also requested that I remove this review and/or change it to a 5 star as they "fixed the problem". I refused. I agreed to update my review honestly, and I am. The patches did arrive as finally promised, and they were of a quality that I expected. I am disappointed that the "design team" is not more proactive about solving problems when they are notified there is one, and the fact that they are making military style patches for military and/or veteran groups with no one on their team who has any military experience whatsoever is disconcerting. There are some things that cannot be explained about that experience that someone who has had that experience knows instinctively, and those things matter to those of us who lived through them. I changed my rating from a 1 star to a 3 star to reflect that they made an attempt to rectify their mistake and that the end result product was acceptable. This was not a 5 star experience, however. (Begin original review here) For reference, I am an industrial engineer and project manager. Military, semiconductor, equipment manufacturing, defense, construction and home renovation background. I've seen how a lot of companies are run. This experience was a complete joke. Billing issues, invoice issues, AI emails that no one was paying attention to anyway, design issues that I had to resolve for their "design team", a lack of knowledgeable individuals on their side, you name it. Oh, and I almost forgot the chickens...yes, chickens. At one point I demanded a call from a representative. Aside from the fact that her English was atrocious, hard to understand and what little I could understand sounded like she just wanted me to move on, the call was constantly interrupted by the rather large and extremely noisy flock of chickens in the background. How professional! I actually sent an email with my concerns regarding how my order was being handled, thinking maybe someone there was a professional and would actually like to correct some of them. What a complete waste of my time. So now I'm writing this. Oh, yes, I was promised a 4 day turn around for shipping, then got an email the next day saying nope, not gonna happen, new date is in 3.5 weeks. Some people here are reporting good experiences. I'm sorry, I don't see it. We will not be using them again, assuming my $450 order ever shows up. We wanted it for an event 2 months in the future and were assured that wouldn't be a problem. My biggest mistake was not reading the reviews in advance. I will say the sample looked good, finally, after much back and forth for mistake corrections they never should have made in the first place. Now lets see what the actual patches look like if they ever show up. Based on a lot of the other reviews I am now seeing, I'm wondering if I'll ever see them... 4/28/26 update I just saw your reply to my review. Your company literally has all my contact information. Off the top of my head, and based on the information available in my review, you should have more than one way to locate that information and contact me. I would actually like to make sure that I am both getting my patches and that they are going to arrive before I need them, and at this time, I have little confidence that either event will occur if the reviews here are correct. If you can find my information, you are welcome to contact me and I am interested in hearing how you wish to resolve my issues.

SCAM

SCAM. I worked with them for their sourcing. we had a few phone calls and gave them some items to source. they never did and never even followed up. i just realized i have been billed for a YEAR and asked for money back and they did not even bother to respond. i filed a chargeback and they are contesting them.