Thesunnyzone (thesunnyzone.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
They were super nice and worked with me on changes a lot. A+
Reply from Thesunnyzone2026-04-17
Hi Bridget,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Zera
DO NOT DO IT!!!!!!!First order took forever and was lost in the mail. The replacement They did not put enough postage on it. They could have cared less with my concerns. Dismissed me !!!! This was a gift and they ruined the whole thing.
Reply from Thesunnyzone2026-04-17
Hi Delores,
We sincerely apologize for the unsatisfactory shopping experience you encountered. We deeply regret any inconvenience caused by our previous oversight.
If you have any further inquiries or require assistance, please do not hesitate to contact us via email at [email protected]. Our dedicated support team will promptly address any concerns or questions you may have.
Thank you for your understanding and patience. We value your business and are committed to ensuring your utmost satisfaction with our services.
Sincerely,
Zera
The picture was absolutely beautiful! Thank you so much for giving my family the opportunity of being all together in one picture.
Reply from Thesunnyzone2026-04-17
Hi Rita,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Zera
C
Ca · 1 review · Verified · Experienced 2026-03-02 ·
★★★★★
I bought the product thinking it would…
I bought the product thinking it would be hand painted, but it wasnt. A nice picture but I expected more. Delivery took 3 weeks instead of 3 days also.
Reply from Thesunnyzone2026-04-15
Hi Ca,
We sincerely apologize for the unsatisfactory shopping experience you encountered. We deeply regret any inconvenience caused by our previous oversight.
If you have any further inquiries or require assistance, please do not hesitate to contact us via email at [email protected]. Our dedicated support team will promptly address any concerns or questions you may have.
Thank you for your understanding and patience. We value your business and are committed to ensuring your utmost satisfaction with our services.
Sincerely,
Zera
Hi Dallna,
We sincerely apologize for the unsatisfactory shopping experience you encountered. We deeply regret any inconvenience caused by our previous oversight.
If you have any further inquiries or require assistance, please do not hesitate to contact us via email at [email protected]. Our dedicated support team will promptly address any concerns or questions you may have.
Thank you for your understanding and patience. We value your business and are committed to ensuring your utmost satisfaction with our services.
Sincerely,
Zera
After waiting anxiously for months, I received the order. It was terrible. It didn't look like my husband or myself. My husband has been gone several years so I was very excited to see it. I cried when I say the portrait. I can't explain my disappointment.
Reply from Thesunnyzone2026-04-13
Hi Margaret,
We sincerely apologize for the unsatisfactory shopping experience you encountered. We deeply regret any inconvenience caused by our previous oversight.
If you have any further inquiries or require assistance, please do not hesitate to contact us via email at [email protected]. Our dedicated support team will promptly address any concerns or questions you may have.
Thank you for your understanding and patience. We value your business and are committed to ensuring your utmost satisfaction with our services.
Sincerely,
Zera
Lovely product just took longer than expected to arrive
Reply from Thesunnyzone2026-04-13
Hi Helen,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Zera
The photos I sent they but it together like a family portrait, I was so impressed by the pictures when it came back. See it’s hard getting my children together to do a family portrait because of everyone lives are busy and some of my kids live out of town. So when I saw this on TikTok I had to try it, and I wasn’t disappointed. Absolutely love it. So thank you.
Reply from Thesunnyzone2026-04-11
Hi Diane,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Zera
I loved the picture! Great quality, great gift, overall fantastic
Reply from Thesunnyzone2026-04-11
Hi Sadie,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Zera
The product took a long time to arrive and it was not a 3D figurine but a flat piece of plastic with a sticker. Not what I expected.
Reply from Thesunnyzone2026-04-11
Hi Patrick,
We sincerely apologize for the unsatisfactory shopping experience you encountered. We deeply regret any inconvenience caused by our previous oversight.
If you have any further inquiries or require assistance, please do not hesitate to contact us via email at [email protected]. Our dedicated support team will promptly address any concerns or questions you may have.
Thank you for your understanding and patience. We value your business and are committed to ensuring your utmost satisfaction with our services.
Sincerely,
Zera
The workmanship is amazing; fast delivery at a awesome price.
Reply from Thesunnyzone2026-04-11
Hi Edwin,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Zera
There were issues with my canvas being delivered to the wrong address and it was lost. They fixed it and sent me another order with no charge. I will be ordering again In the future.
Reply from Thesunnyzone2026-04-08
Hi Rita,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Zera
J
John Kotarac · 1 review · Experienced 2026-02-24 ·
★★★★★
The worst merchant on the Internet
I had an absolutely terrible experience with this merchant. From the very beginning, my order was mishandled, delayed without explanation, & delivered damaged! The customer service was unhelpful and dismissive. Despite multiple attempts to get clarity and resolution, I was met with silence & promises that weren’t kept. The product I received was damaged and trying to resolve the issue has been an exhausting and disappointing process. I would strongly advise others to steer clear of thesunnyzone.com to avoid the frustration and hassle I endured. Very poor service and a complete lack of professionalism.
Reply from Thesunnyzone2026-04-07
Hi John,
We sincerely apologize for the unsatisfactory shopping experience you encountered. We deeply regret any inconvenience caused by our previous oversight.
If you have any further inquiries or require assistance, please do not hesitate to contact us via email at [email protected]. Our dedicated support team will promptly address any concerns or questions you may have.
Thank you for your understanding and patience. We value your business and are committed to ensuring your utmost satisfaction with our services.
Sincerely,
Zera
M
Mandy Hayes · 1 review · Experienced 2026-03-31 ·
★★★★★
Still havent received my paid for…
Still havent received my paid for order. They never sent me a preview so I could make changes like offered, my order has been delivered to somewhere in jersey and I live in Florida. Haven't received an answer from support or even a response from support and surprise, the phone number doesn't work. There are plenty of companies who do this same thing. Choose any other one but this one.
I have replied to customer service 4 days ago and still no response. Maybe look up what the word "prompt" means.
Reply from Thesunnyzone2026-04-07
Hi Mandy,
We sincerely apologize for the unsatisfactory shopping experience you encountered. We deeply regret any inconvenience caused by our previous oversight.
If you have any further inquiries or require assistance, please do not hesitate to contact us via email at [email protected]. Our dedicated support team will promptly address any concerns or questions you may have.
Thank you for your understanding and patience. We value your business and are committed to ensuring your utmost satisfaction with our services.
Sincerely,
Zera
S
Susan Frontera · 4 reviews · Experienced 2026-03-30 ·
★★★★★
This is a SCAM Company according to…
This is a SCAM Company according to USPS. I’ve had nothing but shipping problems!! Unable to contact phone # left messages NOTHING!! Contacted USPS and was told my shipment had counterfeit postage and was confiscated!! This is the 3rd attempt to have it delivered but STILL NOTHING!! Original order made 3/2/26. DO NOT ORDER FROM THEM!!!
Reply from Thesunnyzone2026-04-01
Hi Susan,
We sincerely apologize for the unsatisfactory shopping experience you encountered. We deeply regret any inconvenience caused by our previous oversight.
If you have any further inquiries or require assistance, please do not hesitate to contact us via email at [email protected]. Our dedicated support team will promptly address any concerns or questions you may have.
Thank you for your understanding and patience. We value your business and are committed to ensuring your utmost satisfaction with our services.
Sincerely,
Zera
J
James Lee · 1 review · Verified · Experienced 2026-02-16 ·
★★★★★
Made the picture look better than the…
Made the picture look better than the original.
Reply from Thesunnyzone2026-03-31
Hi James,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Zera
J
JOE · 1 review · Verified · Experienced 2026-02-12 ·
★★★★★
Excellent picture!
Reply from Thesunnyzone2026-03-28
Hi Joe,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Zera
Hi Charles,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Zera
D
Donna Kay Dodelin · 4 reviews · Verified · Experienced 2026-02-04 ·
★★★★★
This print is outstanding
This print is outstanding. I didn’t have a picture of my recently deceased son and his constant companion, his dog Kong and now I do and it’s beautiful.
Reply from Thesunnyzone2026-03-20
Hi Donna,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Zera
Hi Lindsay,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Zera
