Thimble (thimble.com) has a 4.2 out of 5 rating on OK.one, based on 108 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 80% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 89% of negative reviews; 107 of them were added in the last 12 months. Last updated 2026-08-10.
Definitely will not recommend Thimble to anyone. Will make sure everyone I know steers clear of this company. I attempted to reschedule the insurance policy before our event was intended to start because the event was rescheduled due to weather. Hours later I heard back that it was too late to reschedule or change the insurance policy date. Incredibly frustrating and wasteful.
Reply from Thimble2026-05-08
Hello Gus, we appreciate your feedback. It looks like we are already in touch regarding this matter. Please feel free to reach out directly at [email protected] for any further updates.
We’re always happy to be there for our small business owners!
B
Billy V · 2 reviews · Verified · Experienced 2026-04-04 ·
★★★★★
Getting started is super easy
I haven't had to make a claim and that would be the true test. But for ease of getting coverage and reasonable price , Thimble is beyond awesome.
Reply from Thimble2026-05-08
We’re so happy to know we could help your business. We’re all rooting for you!
M
Michael Jones · 1 review · Verified · Experienced 2026-05-01 ·
★★★★★
Like the specific times
Like the specific times. Pretty expensive.
Reply from Thimble2026-05-08
Hello Michael, thank you for the feedback. We’d be happy to review with you, please reach out to us at [email protected] to connect with our support team!
L
Lewis Colin · 1 review · Verified · Experienced 2026-03-26 ·
★★★★★
Threatened with cancellation in the first month
I signed up for insurance and then was told that my policy was going to be canceled within the first month of signing up. They did not want to honor the 12 month policy for pressure washing services until my agent intervened. I’ve been told by my agent that they won’t renew next year. I have zero claims. They are unreliable.
Reply from Thimble2026-05-04
Hello Colin, we appreciate your feedback. It looks like we are already in touch regarding this matter. Please feel free to reach out directly at [email protected] for any further updates.
Our experience with Thimble was excellent from start to finish. The platform is incredibly easy to use, and we were impressed by the competitive pricing. Most importantly, the service and contract terms were clear and reliable, giving us total peace of mind for our wedding band's performance. Highly recommended!
Reply from Thimble2026-05-08
We’re so happy to know we could help your business. We’re all rooting for you!
Working with Thimble was easy and quick. I was able to get the insurance I needed up and running immediately. I shopped around and found Thimble's prices were very competitive.
We’re always happy to be there for our small business owners!
C
Charles Thomas · 1 review · Verified · Experienced 2026-03-27 ·
★★★★★
Service is absolutely horrific
Service is absolutely horrific. Our insurance was canceled within 7 days of purchasing the policy because they said they did a Facebook search and assume we used equipment that we don’t own or use. Terrible company and no live reps to speak with. They will only contact you through email. I would give this 0 stars if I had the option. We asked for a full refund of the $300+ we paid up front but they only refunded $70.
Reply from Thimble2026-05-04
Hello , we appreciate your feedback. It looks like we are already in touch regarding this matter. Please feel free to reach out directly at [email protected] for any further updates.
Lag time in communication. No quick communication options to resolve issues. Should not have been approved for coverage if the category covers my business service offering, even if that is my main or part of my service to be covered. Billing after the fact, post service termination. Cancel service button not clearly seen. Should not need to cancel service manually if service is already terminated at end of period.
Reply from Thimble2026-04-23
Hello Jamie, we appreciate your feedback. It looks like we are already in touch regarding this matter. Please feel free to reach out directly at [email protected] for any further updates.