Think Energy (thinkenergy.com) has a 4.6 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 63 of them were added in the last 12 months. Last updated 2026-08-10.
I signed up haD THEM FOR 6 MONTHS THEN ASKED THEM ABOUT MY $100 GIFT CARD AND I THEN GOT A RUN AROUND they said i did't use enough energy what a bunch of bull they lie AND THEY KEEP SENDING ME E-MAILS ASKING FOR MORE INFO THEY LIE SEND ME MY $100 AND LEAVE ME ALONE
Terrible customer service. I called for help with my electric bill and got absolutely nothing. The representative, Sofía, was rude and completely unhelpful. All she kept saying was that I “consumed it” and that I have to pay, with zero explanation or willingness to review the issue. No support, no solutions, just dismissive attitude. Very frustrating and unacceptable.
Hello Walter! We are sorry for your frustration. Upon looking into your call I see that Sofia did review your bill with you and advised that most days your usage is very low, but you did have days of higher usage. She also recommended the smartmetertexas site to review your usage. Otherwise you did use the electricity and are required to pay for your usage.
Thank you for the review!!!
The enrollment process was so simple and I love the fact there is no renewals and price protection! The savings from connecting my smart thermostat for free is a great value!
This is fantastic! Thank you for the review, George!
Very bad experience would think energy. I had energy over the year before. And I fired them after a month. Then, a year later, they tried to sign me up with think energy. I did not request it after I talked to think energy that I did not request this.They said, okay, we take care of this.But then they send me a bill for the next following month.For a cancellation fee. I talked to sarah, who is supposed to be a supervisor and help me out.Refused to help me.She kept on saying it's my fault. They have very poor customer service. I will also be right in the bitter business bureau on my behalf of house.Poor service, this company has handled me who's still trying to charge me for something that i'm not request.And I even moved out of the place. I did cancel ogre, january 6 2025 over a year ago.
Hello Anthony/Mark. Upon investigation and listening to the call, I see that you were enrolled through the Broker, Energy Ogre. Doing so gives them the right to enroll you where they see fit. We did cancel your account, however you should cancel your agreement with Energy Ogre to ensure that this doesn't happen again. We did offer to waive the ETF. At no time did the agent insinuate that the situation was your fault. We wish you all the best.
The customer service handles any of my problems with a live person and they do it quickly !!!
Speed is key! So glad to hear! Thank you for the review.
Think Home Solutions' AutoSave Makes Energy Savings Effortless! I recently switched my electric supplier to Think Energy (Think Home Solutions) here in Cogan Station, Pennsylvania, and their AutoSave program is great. Thank you to the PUC for approving this product for all of us in Pennsylvania. I'm impressed that everything runs automatically in the background—no complicated setup, no confusing rate changes, just consistent savings each month. And I am now free from spending time chasing electricity rates, sometimes every few months! Signup was simple, and the communication from Think Energy has been clear and upfront. What stands out most is the transparency of their company: I can actually see how the AutoSave program adjusts my rate (celebrating when I see it go lower) and helps keep my bill predictable, even when energy prices fluctuate. I feel like I wasn't afforded that ability when my supply was with my Utility company. Customer service is great. For any question (I love being educated around energy) a representative responds promptly and explains clearly. If you want an energy provider that’s easy to work with and actually helps you save money without lifting a finger, I highly recommend Think Energy and their AutoSave program.
What a fantastic review! Thank you so much Catherine!
Thats fantastic Katy! Thank you for the review!
Great customer service, great price, great marketing and sales reprentatives!
We're glad it's all great! Thank you so much
We love hearing this! Thank you for the review Cristina!
I saved a lot of money on my electric bill!!! Great service, great product!!! Would give 6 stars if I could!!!!
Thats music to our ears! Thank you so much!
Customer service was excellent and all my concerns were answered
Perfect! Thank you so much!
Think Energy has been excellent to work with. Communication is clear, the rates are fair, and customer service is responsive whenever I have a question. It’s refreshing to deal with a company that keeps things simple and honest. Very happy with my experience!
Thank you Joseph! This is a fantastic review!
Great environment and motivational speakers will be attending soon again.
Thank you for the review!
It’s been such a great experience from the enrollment process being so simple to an easy way to pay & great customer service too!
We try to keep things simple and provide excelent service! Thank you, Amanda, for the review!
It sure is! We couldn't be more exited!
With comed's rates on the rise, I'm glad I signed up for Think Energy's services because the solar discounts coupled with lower electric rates maintained a lower bill than what it normally would have been.
Thats such wonderful news! Thank you for the review Paul!
The products offered is never gonna hurt the customer
Thank you for the review Joe!
Only company I know of that gives personalized savings based on how a customer uses their electricity. If they can't save the customer, they put them back with the utility. Monitor for free every month to see when they can save. Great deal!
We couldn't agree more! Thank you so much Yitzy!
Awesome Review! Thank you so much!
64 reviews matching