ThinOptics (thinoptics.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. 85% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Quick and accurate support
We truly appreciate your feedback! Delivering fast and precise support is always our goal, and it’s wonderful to know we met your expectations. Thank you for sharing your experience — we’re here whenever you need us.
Thank you so much for your kind words! We’re delighted to know you experienced great customer service — providing attentive, responsive support is always our priority. Your feedback means a lot, and we look forward to continuing to serve you with the same dedication.
Unfortunately, my ThinOptics broke when I took them out of the case. I contacted customer service to ask whether compensation might be possible. They told me that my claim would be reviewed within 48 hours. Soon afterward, I received an order confirmation for a free replacement of ThinOptics glasses, followed by a kind response from the customer service representative. I also received a coupon for a 20% discount. I was genuinely impressed by this fair and generous treatment. I will definitely shop here again!
Thank you for sharing your experience! I’m delighted to hear that our customer service team was able to quickly review your claim, provide a free replacement, and even extend a discount coupon. It’s wonderful to know that this fair and generous treatment left such a positive impression. We truly value your trust and look forward to serving you again!
I really do like the product idea, however the lenses do not stay secure in the plastic phone holder and often fall out, sometimes making it hard to retrive if they slip between seats and tight spaces. The holder needs to be better secured so the glasses so don't pop out. My holder actually broke and a lens broke which the company replaced. Now, another lens I never used before just broke. I think I will just give this up, unless the product overall improves with a better design.
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the repeated issues with the holder and lenses . I understand how frustrating it must be when the glasses don’t stay secure and end up damaged or lost. We’ve already replaced your broken lens once, and I’ll make sure to raise your concerns with our design team so they can review the holder’s security and durability. Your feedback about the glasses popping out and the need for a sturdier design is very valuable, and it helps us identify where improvements are most needed.
They addressed my issue immediately and resolved it quckly
Thank you for sharing your feedback! I’m delighted to know your issue was addressed immediately and resolved quickly. We truly appreciate your kind words. It’s always our goal to provide prompt, effective support and ensure you feel taken care of.
Thank you so much for your kind words! I’m delighted to hear you received excellent customer service. Providing prompt, attentive support is always our goal, and it means a lot to know your experience reflected that commitment.
Broken glasses were replaced. Always a great experience with ThinOptics.
Thank you for sharing your experience! I’m so glad to hear your broken glasses were replaced and that you continue to have a great experience with ThinOptics. Providing quick, reliable support is always our priority, and it’s wonderful to know we’ve met your expectations.
Thin optics is a premier example of excellent customer service. Anytime their eyeware has been damaged they’ve replaced the product with a great attitude. Excellent company
Thank you so much for your kind words! We’re delighted to hear that our customer service has made such a positive impression and that we’ve been able to replace your eyewear with care and a great attitude whenever needed. At ThinOptics, we believe excellent service is just as important as innovative products, and your recognition means the world to us. We’re grateful to have you as part of the ThinOptics family and look forward to continuing to support you for many years to come.
It is easy to read with their onthe nose glasses and great to carry in my purse for checking prices and reading menus. I also have a pair ne the bedroom for reading the small print on medication boxes minisucal instructions.
Thank you so much for sharing your experience with our on‑the‑nose readers! We’re delighted to hear how convenient they are for everyday use—whether it’s checking prices, reading menus, or keeping a pair by your bedside for those tiny medication instructions. Knowing that they fit seamlessly into your daily routine means a lot to us, and we’re glad they’re making life a little easier. Your feedback inspires us to keep creating products that bring both practicality and comfort to our customers.
I have the Thin Optics case attached to my cell phone cover. I have used them for the last 15 years. So, for a man like me I have my Thin Optics glasses in my pocket all the time. You never have to worry about bringing or leaving extra pair of glasses anywhere at work or in your cars, etc. I have recommended and promoted Thin Optic glasses to so many men that I know and just met and approximately 20 of them have purchased the Thin Optic glasses. My friends actually think I work for them. It is a fantastic product. The customer reps are so courteous, knowledgeable and always responsive. They also replace them at no cost when the nose piece sometimes breaks. The initial price is fair too. Once you buy them, you will always use them.
Thank you so much for taking the time to share your thoughtful feedback. We’re delighted to hear that Thin Optics has been a trusted part of your everyday life for the past 15 years. Knowing that you always have your glasses with you and that you’ve recommended them to so many friends is exactly the kind of impact we strive for. We’re especially glad our customer support team has been courteous, responsive, and helpful whenever you’ve needed assistance. Your comments about product durability, fair pricing, and our replacement service mean a lot to us, and we’ll be sure to share your kind words with the team. Your loyalty and advocacy are truly appreciated. We’re grateful to have you as part of the Thin Optics community, and we look forward to continuing to serve you with products that make life simpler and more convenient.
Really good product but even better, AMAZING customer service. The glasses I bought from Thin Optics are (of course) very delicate, and quite quickly after I purchased them, an arm snapped off. I returned to the website to buy a replacement pair, but the price had sky-rocketed in the meantime (I assume due to the political situation in the strait of Hormuz meaning materials aren't getting exported/imported?). I contacted them asking for an explanation for the price hike and explaining what had happened to my pair, and they replaced them free of charge. They were so polite and understanding. Very impressed - this level of service is incredibly rare these days!
Thank you for taking the time to share your experience with ThinOptics! We’re so glad to hear that even though your glasses faced a challenge, our team was able to make things right quickly and with care. Your kind words about our Customer Service mean the world to us. We believe that going above and beyond for our customers should always be the standard, not the exception. Knowing that you’re impressed with both our product and our support truly motivates us to keep delivering at the highest level. We’re honored to have you as part of the ThinOptics family and look forward to continuing to serve you with the same dedication.
LOVE ThinOptics!! I purchased these as a Christmas present for my husband over 3 years ago. He absolutely LOVES them! Everywhere we go, he uses them and people comment! We have given out your website dozens of times!! Their Customer Service is amazing as well! Ordered the wrong replacement case for my husband and they are sending me a new one! Just like that!! They are the BEST!!
Thank you so much for sharing your wonderful experience with ThinOptics! We’re thrilled to hear your husband has been enjoying his glasses for over three years and that they continue to spark conversations wherever you go. It means the world to us that you’ve recommended our website to so many people. We’re also delighted our Customer Service team could quickly resolve the replacement case issue for you. Making things right is always our priority. Your kind words and loyalty inspire us to keep delivering the very best. We’re grateful to have you as part of the ThinOptics family!
Thinoptics products are great - I have 8 pairs and often gift them to others. But not only are their products great, their customer service is top notch. They respond quickly and obviously care about their customers. I had an issue with one of the cases and they made it right and stood behind their product! Bottom line, great product and great customer service.
Thank you so much, Sue, for sharing your experience! We’re thrilled to hear you enjoy our products and that you’ve even gifted them to others. It means a lot to know our customer service team was able to resolve your issue quickly and stand behind the product. Your support and trust inspire us to keep delivering both quality products and attentive service. We truly appreciate you being part of the ThinOptics family! - Miguel
Needed to replace thin optics as ear stem broke. Absolutely the easiest process ever getting a replacement. Thank you.
Thank you so much for sharing your experience! We’re thrilled to hear the replacement process was smooth and easy for you. Your feedback means a lot to us, and we’re glad we could quickly resolve the issue. If you ever need assistance again, we’re always here to help. - Miguel
3 issues, 1. delivery tracker kept moving the delivery date, this happened 4 times 2nd, readers for the phone, one of the lenses was scratched. 3rd. Called multiple times during business hours, had to listen to a really long message, then dead air for a couple of minutes then call dropped.
We sincerely apologize for the multiple issues you experienced with your order and our customer service. We understand how frustrating it must have been to deal with repeated delivery delays, receive a scratched lens, and then have difficulty reaching support by phone. I will be reaching out to you shortly to further assist and help resolve these concerns. Thank you for bringing this to our attention, and we appreciate your patience. - Miguel
Very pleasant experience
Thanks so much for sharing your experience with your ThinOptics! We do appreciate you leaving us a review. - Miguel
Ian from thin optics quickly resolved my case after only one email. I recommend the optics glasses to every older person I know.
Thank you so much for sharing your feedback. We’re delighted to hear that Ian was able to resolve your case quickly and efficiently. Your recommendation of our optics glasses means a great deal to us, and we truly appreciate your support. We’re glad to know our products are making a positive impact, and we’ll be sure to share your kind words with Ian.
I have had multiple pairs of ThinOptics and carry them everywhere!! The reason for this review is not just because the ultra thin glasses are so good - but a recent pair had a hinge break on the case after only a few months. Mistakes can happen - but their recovery was fantastic.... good quick comms with support (thanks Ian!) and a replacement case sent straight away without question or charge. Really good service to back up a really good product.
Thank you so much for sharing your experience with ThinOptics! We’re thrilled to hear that you’ve been enjoying our ultra-thin glasses and carrying them everywhere. We’re sorry to learn about the hinge issue with your case, but we’re glad our support team was able to resolve it quickly and send a replacement right away. Your kind words about our service mean a lot, and we’ll be sure to pass along your thanks to Ian. We truly appreciate your trust in our products and look forward to keeping you satisfied for many more pairs to come.
Efficient service and delivery. The glasses are perfect for travelling and fitting into a pocket or small bag. I received the wrong glasses case in error, however, customer service promptly acknowledged my enquiry and sent a replacement.
Thank you for your kind words! We’re delighted to hear that you find the glasses convenient for travel and everyday use. We’re sorry about the mix-up with your case, but we’re glad our customer service team was able to quickly resolve it and send the correct replacement. Your patience and understanding mean a lot, and we truly appreciate your support of our products.
Exceptional customer service. Great product, wonderful people
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with both our product and team. Your feedback truly means a lot to us, and we’re always here if you need anything.
62 reviews matching